# Compare Smartlook vs Microsoft Clarity 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Smartlook and Microsoft Clarity based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/164713-236349/Smartlook-vs-Microsoft-Clarity --- # Smartlook vs Microsoft Clarity Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SmartlookMicrosoft Clarity2/4 selected [Smartlook](https://www.capterra.com/p/164713/Smartlook/)[4.7 (136)](https://www.capterra.com/p/164713/Smartlook/reviews/) [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/)[4.8 (56)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/) [## Smartlook](https://www.capterra.com/p/164713/Smartlook/)[4.7 (136)](https://www.capterra.com/p/164713/Smartlook/reviews/) Starting Price $55.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.5 Reviews Sentiment Based on [136 reviews](#user-reviews) Positive 130 Neutral 5 Negative 1 [## Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/)[4.8 (56)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/) Starting Price Contact vendor Value-for-Money 4.9 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [56 reviews](#user-reviews) Positive 56 Neutral 0 Negative 0 ## Not a match? 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Consultant > "it helps in understanding website user behavior, tracking the analytics and supporting in Improving the content on the website." [See full review](https://www.capterra.com/p/164713/Smartlook/#Capterra___4624104) VR Verified Reviewer Digital Marketing Manager > "Some features of Smartlook irritate me, such as the inability to compare A/B test heatmaps and recordings on the same map or video." [See full review](https://www.capterra.com/p/164713/Smartlook/#Capterra___3496941) AT Atour T. Analyst > "Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook." [See full review](https://www.capterra.com/p/164713/Smartlook/#Capterra___4139838) KP Khushbu P. SEO Executive > "Also, makes the page loading speed slower" [See full review](https://www.capterra.com/p/164713/Smartlook/#Capterra___4612885) TC Tarnika C. Product Operations Manager > "easeof use, amazing UI, very cost efficient tool" [See full review](https://www.capterra.com/p/164713/Smartlook/#Capterra___6580240) KM Kajetan M. UX Specialist > "I miss setting a session limit for a given project and events for incorrect input filling." [See full review](https://www.capterra.com/p/164713/Smartlook/#Capterra___3077161) Aliya W. General Accounting Head - GCC. & Regional Expert IMEA > "This is a software that just feeds and records all of the users surfing over websites and in mobile apps which is a great thing because..." [See full review](https://www.capterra.com/p/164713/Smartlook/#Capterra___3152403) MM Martin M. CEO > "There were a couple of flaws due to which we had to contact customer support for a few times." [See full review](https://www.capterra.com/p/164713/Smartlook/#Capterra___2511866) Aliya W. General Accounting Head - GCC. & Regional Expert IMEA > "Also, this platform provides an easy way of recording all of the user sessions which I find very useful and insightful which can help me..." [See full review](https://www.capterra.com/p/164713/Smartlook/#Capterra___3152403) Courtenay W. Consultant > "Sharing specific recordings isn't as easy as sharing a YouTube link, but I can understand why!" [See full review](https://www.capterra.com/p/164713/Smartlook/#Capterra___2839974) TI Tariq I. Full Stack Developer > "It also easy to create funnel and track overall process in smartlook." [See full review](https://www.capterra.com/p/164713/Smartlook/#Capterra___3819688) AS Andrew S. IT Project Manager > "In this regard, I forgot to write a ticket to the support service and accidentally paid for the next month :(" [See full review](https://www.capterra.com/p/164713/Smartlook/#Capterra___2507232) [View Reviews](https://www.capterra.com/p/164713/Smartlook/reviews/) VR Verified Reviewer Product Marketing Manager > "we used this mainly for seeing our website visitors and their locations, and also we got daily, weekly and monthly visitors metrics of our website..." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___6644568) VR Verified Reviewer Manager > "customer support needs to be improved and there is no any choatbot or helpine number to directly reachout to them for instant querry resolution." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___6644550) ML Maddison L. Senior Project Manager > "It gives so much information around what users are doing on your website and where they are coming from." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___7084959) RC Ripon C. IT Executive > "Microsoft Clarity only offers basic analytics, and doesn’t offer advanced features such as A/B testing or e-commerce trackingMicrosoft Clarity..." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___4804791) CB Christie B. Communications > "It provides heatmaps for your sites, Microsoft Clarity also lets you explore a user's experience using your website - in real time." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___6319159) Simon P. Chief Operating Officer > "It's hard to get started on it, i find as a non-technical person that it's hard to get used to it, learning curve about what kind of things you can..." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___6382922) VR Verified Reviewer Manager > "The reporting metrics and user wise screen recording are very great and it provides very deep information about your website." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___6644550) VR Verified Reviewer Seo Manager > "The data processing delay and limited historical data availability can make it difficult to get real-time insights and track long-term trends on the..." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___4475868) LW Lee W. Manager > "Setting up a project for the first time is easy and you dont have to have programing skills, tracking code can be added via plugins in wordpress or..." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___6369609) KT Karan T. Creative Consultant > "Sometimes the recordings are off, the session duration doesn't sync with the actual recording." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___6031535) AV Alex V. Digital Strategist > "I think in general is a very powerful tool because it gives you data not only from the heatmaps but also from the recordings." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___6611475) VR Verified Reviewer Business Analyst > "User interface is quite confusing." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___6645359) Deepak P. UX and Product Designer > "The variety of reporting metrics are very good (heatmaps and video records)." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___6644563) AT Atour T. Analyst > "Using a shared login can cause login ambiguity." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___4152863) LW Lee W. Manager > "Microsoft Clarity is a well build app, is has a nice and intuitive design, getting to features you want fast." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___6369609) KT Karan T. Creative Consultant > "I experience this issue 2/10 times." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___6031535) Simon P. Chief Operating Officer > "It's ease of use, i love how i can just get to recordings and know exactly or switfly what is causing bugs in peoples journeys." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___6382922) VR Verified Reviewer Research Assistant > "You cannot get demographic info of the users interacting with your site." [See full review](https://www.capterra.com/p/236349/Microsoft-Clarity/#Capterra___3500890) [View Reviews](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/) ## User interface [Smartlook](https://www.capterra.com/p/164713/Smartlook/) 4.68 (136) [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) 4.80 (56) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Smartlook 23/50 - A/B Testing - Access Controls/Permissions - Activity Tracking - AI Copilot - Alerts/Escalation - API - Behavioral Analytics - Behavior Tracking - Conversion Rate Optimization - Conversion Tracking - Customer Activity Tracking - Customer Journey Mapping - Customer Segmentation - Customizable Reports - Customizable Templates - Dashboard - Data Analysis Tools - Data Visualization - Drag & Drop - Dynamic Content - Element Analytics - Embeddable Widget - Engagement Tracking - Floor Plans & Maps - Form Analytics - For Sales Teams/Organizations - For Science - Funnel Analysis - Generative AI - Geographic Maps - Heatmaps - Hierarchical Mapping - Hover Maps - Image Overlay - Mobile Access - Radial Mapping - Real-Time Analytics - Real-Time Data - Reporting & Statistics - Sales Trend Analysis - Screen Activity Recording - Scroll Maps - Search/Filter - Surveys & Feedback - Tagging - Templates - Territorial Mapping - Third-Party Integrations - Visitor Tracking - Visual Analytics [See all features](https://www.capterra.com/p/164713/Smartlook/#features) Microsoft Clarity Top features 26/50 - A/B Testing - Access Controls/Permissions - Activity Tracking - AI Copilot - Alerts/Escalation - API - Behavioral Analytics - Behavior Tracking - Conversion Rate Optimization - Conversion Tracking - Customer Activity Tracking - Customer Journey Mapping - Customer Segmentation - Customizable Reports - Customizable Templates - Dashboard - Data Analysis Tools - Data Visualization - Drag & Drop - Dynamic Content - Element Analytics - Embeddable Widget - Engagement Tracking - Floor Plans & Maps - Form Analytics - For Sales Teams/Organizations - For Science - Funnel Analysis - Generative AI - Geographic Maps - Heatmaps - Hierarchical Mapping - Hover Maps - Image Overlay - Mobile Access - Radial Mapping - Real-Time Analytics - Real-Time Data - Reporting & Statistics - Sales Trend Analysis - Screen Activity Recording - Scroll Maps - Search/Filter - Surveys & Feedback - Tagging - Templates - Territorial Mapping - Third-Party Integrations - Visitor Tracking - Visual Analytics [See all features](https://www.capterra.com/p/236349/Microsoft-Clarity/#features) ### Recognition Smartlook is recognized as a top-rated tool in 1 Capterra Shortlist reports Microsoft Clarity is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Smartlook Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Microsoft Clarity Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Smartlook - By Cisco - Located in United States - Founded in 2010 Microsoft Clarity - By Microsoft - Located in United States - Founded in 1975 ## Popular Comparisons [Smartlook](https://www.capterra.com/p/164713/Smartlook/)[4.68 (136)](https://www.capterra.com/p/164713/Smartlook/reviews/) vs [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)[4.70 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) $55/month Price $39/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/150695-164713/Lucky-Orange-vs-Smartlook) [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/)[4.80 (56)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/) vs [Lucky 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