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inconnect vs Simplifica+: Which is a better fit?

Updated on December 22nd, 2024
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    inconnect logo

    inconnect

    PROFILE
    Simplifica+ logo

    Simplifica+

    PROFILE
    Summary
    Key features rated by users
    Features selected based on 1,408 reviews from Contact Center users.
    % Fit
    Not enough reviews
    Feature ratings
    Call Recording
    3.7
    Multi-Channel Communication
    4.0
    Call Center Management
    4.3
    Reporting/Analytics
    4.1
    Computer Telephony Integration
    4.0
    % Fit
    Missing features
    Not enough reviews
    Feature ratings
    Call Recording
    NA
    Multi-Channel Communication
    5.0
    Call Center Management
    NA
    Reporting/Analytics
    3.8
    Computer Telephony Integration
    NA
    User satisfaction
    3.8
    User reviews14
    Ease of use
    3.9
    Functionality
    4.3
    Value for money
    4.1
    Customer support
    3.3
    4.7
    User reviews20
    Ease of use
    4.8
    Functionality
    4.5
    Value for money
    4.7
    Customer support
    4.9
    Price starts from
    Monthly subscription
    Free version
    Free trial
    --
    Not provided by vendor
    Free version
    Free trial
    Best for

    Contact Centers specializing in healthcare, banking and finance, education, retail, telecommunication, customer service, collection, telesales, telemarketing, retention, and BPOs.

    Not provided by vendor

    User reviews
    pros & cons
    Not enough reviews
    View Reviews
    Not enough reviews
    View Reviews
    Video reviews
    No video reviews yet
    No video reviews yet
    User interface
    No videos provided by vendor
    No videos provided by vendor
    164772
    3 screenshots
    10012294
    1 screenshot

    inconnect

    Top Features
    49/50
    • Agent Interface
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • API
    • Auto-Dialer
    • Automated Routing
    • Automatic Call Distribution
    • Callback Scheduling
    • Call Center Management
    • Caller ID
    • Call List Management
    • Call Monitoring
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Scripting
    • Call Tracking
    • Call Transfer
    • Campaign Management
    • Chatbot
    • Chat/Messaging
    • Collaboration Tools
    • Computer Telephony Integration
    • Contact Database
    • Contact Management
    • CRM
    • Customer History
    • Customizable Reports
    • Data Import/Export
    • Email Management
    • Interaction Tracking
    • IVR
    • Live Chat
    • Monitoring
    • Multi-Channel Communication
    • Performance Management
    • Predictive Dialer
    • Quality Management
    • Queue Management
    • Real-Time Analytics
    • Real-Time Data
    • Real-Time Monitoring
    • Real-Time Reporting
    • Reporting/Analytics
    • Reporting & Statistics
    • Social Media Integration
    • Third-Party Integrations
    • Voice Mail
    • Workforce Management
    See All features
    Hide Contact Center Software Features -

    Simplifica+

    24/50
    Show Contact Center Software Features +

    inconnect

    --

    Simplifica+

    --

    inconnect
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    Simplifica+
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    inconnect
    • By inConcert
    • Located in United States
    • Founded in 2001
    Simplifica+
    • By Adapcon
    • Located in Brazil
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