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inconnect vs Engati: Which is a better fit?

Updated on December 22nd, 2024
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Summary
Features in Live Chat
28
Best performer
31
  • Canned Responses
  • Contact Management
  • CRM
18
31
  • File Sharing
  • Proactive Chat
User satisfaction
3.8
User reviews14
Ease of use
3.9
Functionality
4.3
Value for money
4.1
Customer support
3.3
4.0
User reviews25
Ease of use
4.0
Functionality
3.9
Value for money
3.9
Customer support
4.2
Price starts from
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Contact Centers specializing in healthcare, banking and finance, education, retail, telecommunication, customer service, collection, telesales, telemarketing, retention, and BPOs.

All enterprises Marketing Agencies Digital Marketing Companies Tech Resellers Small and Medium Businesses

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
164772
3 screenshots
165384
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
API
388
Important

inconnect

Top Features
28/31
  • File Sharing
  • Proactive Chat
  • Screen Sharing
  • Activity Dashboard
  • API
  • Autoresponders
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
  • CRM
  • Customizable Branding
  • Document Storage
  • Email Management
  • Geotargeting
  • Interaction Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Real-Time Analytics
  • Real-time Consumer-facing Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reporting/Analytics
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
See All features
Hide Live Chat Software Features -

Engati

18/31
Show Live Chat Software Features +

inconnect

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Engati

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inconnect
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Engati
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
inconnect
  • By inConcert
  • Located in United States
  • Founded in 2001
Engati
  • By Avniro Group
  • Located in United States
  • Founded in 2016
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