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inconnect vs Capturi: Which is a better fit?

Updated on December 22nd, 2024
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Summary
Key features rated by users
Features selected based on 3,974 reviews from Call Center users.
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.3
Chat/Messaging
--
Call Logging
--
Call Tracking
--
Call Recording
3.7
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
25.0
Chat/Messaging
NA
Call Logging
NA
Call Tracking
NA
Call Recording
NA
User satisfaction
3.8
User reviews14
Ease of use
3.9
Functionality
4.3
Value for money
4.1
Customer support
3.3
4.8
User reviews11
Ease of use
4.4
Functionality
4.8
Value for money
4.9
Customer support
5.0
Price starts from
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Contact Centers specializing in healthcare, banking and finance, education, retail, telecommunication, customer service, collection, telesales, telemarketing, retention, and BPOs.

Capturi's conversational AI platform is tailored to improve customer and employee experiences. The technology is used by contact centers, citizen service, and sales departments of all sizes

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
164772
3 screenshots
216651
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

inconnect

Top Features
41/41
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Surveys & Feedback
  • Third-Party Integrations
  • Voice Mail
  • Voice Recognition
See All features
Hide Call Center Software Features -

Capturi

4/41
Show Call Center Software Features +

inconnect

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Capturi

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inconnect
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Capturi
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
inconnect
  • By inConcert
  • Located in United States
  • Founded in 2001
Capturi
  • By Puzzel
  • Located in Denmark
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