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Contact Centers specializing in healthcare, banking and finance, education, retail, telecommunication, customer service, collection, telesales, telemarketing, retention, and BPOs.
Capturi's conversational AI platform is tailored to improve customer and employee experiences. The technology is used by contact centers, citizen service, and sales departments of all sizes
In general, the time they spend on each customer is simply amazing and a big part of our success with the platform.
It can be difficult as a new user to find out about all the options available in capturi.
The ease of use is very helpful, ensuring active use in an often timeframe. The learning curve for me was quite steep, however being an active user now for a few years, it comes almost natural to me.
There are so many ways to set up your trackers that it can be difficult to find your way around until you've learnt capturi correctly.
Capturi Customer Success knows this and they are great at guiding you through the platform and how to use it.
There are so many options in the program that it can be difficult to choose where you want to focus.
The dash boards gives me a good overview to all aspects in our conversations, how our customer satisfaction is, and where we can focus to improve.
Prioritize real-user-identified key features according to your needs to find your best fit.
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