Semper vs RMS Cloud: Which is a better fit?

What I like most about the software is that its easy to use ,straight forward and with a strong focus on substantial direct cost savings.

For a first time user it is difficult to make your way around the program. Customer service can be rude at times.

System is user friendly, online support is efficient, top quality, helpful, patient and super friendly.

If items are read it sometimes the system does not add it to stock on hand.I dislike it how you put people in management positions that can not do the job.

But I prefer to work with [sensitive content hidden] as she is always so friendly and willing to help. She definitely knows what she is doing and I always feel comfortable with her.

I get very frustrated with them because they do not listen to what we want. If I call and it is 1 of them that is answering I will rather wait to speak to someone else even if it takes a day.

Makes managing properties and rentals so much easier. Nice function for housekeeping and good integration with most booking websites.

Can be a bit confusing at times, mostly with the stock takes.

Excellent system and the service from support staff is 2nd to none - helpful, friendly and most importantly for me patient and responsive.

The most frustrating thing about RMS is the inability to speak to an individual when you encounter a problem. You write a message and often never hear anything back, despite multiple attempts.

Technical support is amazing for me, I speak Spanish and they provide me all the support in my first language witch is super cool for me.

Sometimes the software will freeze during checking in our guests which can be frustrated. And I will have to restart the program.

The reports that are generated are top notch, and the program is incredibly user friendly. They are constantly updating and improving and are really easy to work with.

It is getting worse and worse with each new version.

If you want reliability, accuracy and performance you need to have the best you can - for us that is RMS.

The reports are inaccurate - reconciliation shows this. Stupid advertising intrudes at times.