Issuetrak vs Lansweeper: Which is a better fit?

The product is very flexible and the support has been amazing. All of our experiences have been very positive.

The only drawback we currently experience, and why I rank the overall rating at a 4 instead of a 5, is the lack of unlimited field customization in the various areas of the program.

The product is user friendly, has great visuals in the Dashboard, and has the ability to automate notifications.

Installation is bit tricky. Only search users beginning with last name of the user, some time can be annoying.

Delgado D

Ingeniero de Proyectos

It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.

Leslie L

Administrative Specialist II

I was having trouble with the back button on searches and the technician fixed the problem quickly.

The tech support and follow through of this company is amazing. They truly want you to succeed using their software and will do everything they can to make your experience great.

I had many instances of where I would be on my way to assist a user, only to be stopped in the hallway by another user requesting my assistance.

Excellent asset tracking with details on almost everything about a device. It can be very useful for finding devices physically as it reports which port a device is plugged into (using snmp).

There is no way to see what deployments you have running, and there is no way to cancel them once you kick one off.

Has become a great tool that I use regularly. Was recommended to me, and I recommend it to others.

David D

Applications Supervisor

Installer logic is very limited with no access to WMI for creating conditions. Deployment packages do not survive reboot (ie multi reboots in a single installation package).

I cannot imagine doing my job as a systems administrator without this tool. It makes automating so many processes super easy, and is easy to customize with a great user base.

The biggest pet peeve that I have with Lansweeper is that it only hold onto the record of the device for 30 days after it goes offline.

I'm very happy with Lansweeper and we are going to implement the help desk software in the near future to replace our current ticketing system. It's a more robust system than other similar programs.

Not much but the menus can sometimes be too close as they pull down when you hover over them and that can be a little annoying.