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Issuetrak vs GitHub: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 2,288 reviews from Issue Tracking users.
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.6
Prioritization
4.6
Task Management
4.4
Collaboration Tools
4.5
Access Controls/Permissions
4.8
% Fit
Missing features
Feature ratings
Ticket Management
4.2
Prioritization
NA
Task Management
4.5
Collaboration Tools
4.6
Access Controls/Permissions
4.6
User satisfaction
4.6
User reviews188
Ease of use
4.4
Functionality
4.4
Value for money
4.6
Customer support
4.7
4.8
User reviews6,116
Ease of use
4.4
Functionality
4.7
Value for money
4.6
Customer support
4.4
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Issuetrak solves problems whether you're a team of 100 or just one. Perfect for IT, customer service, HR, manufacturing, government, finance, education, transportation, healthcare, and more.

Development teams at startups and small businesses to Fortune 50 companies use GitHub, every step of the way.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-576df67a-6aa2-4ad8-2fee-08dc0cb82378
Sebastian B
CEO
5.0

Sebastian B.: I'm Sebastian. I'm the CEO of Toyoko, and I give GitHub five out of five. I've been using SPN and so forth. They were good products, but they were centralized. That's why I switched to GitHub. I started using GitHub because everybody was doing, so I started to check it, and then I saw that it was better, especially from SPN, because I noticed a more distributed workflow. Starting with GitHub was not easy at the beginning, but now when I add somebody to the team to use GitHub, it's way easier because it improved a lot related with tutorial and documentation. So if I have to start from scratch now with GitHub, it would be easy for me. I think that GitHub nowadays is the default software for sharing and building applications. So there's not much to choose, only GitHub and GitLab, and I think that GitHub has way more features, and GitHub is the place where most people will look for your software.

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129067 video thumbnail}
1 Video
16499
5 screenshots
129067
5 screenshots

Issuetrak

Top Features
46/50
  • Drag & Drop
  • Projections
  • Tagging
  • Widgets
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • API
  • Assignment Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Email Management
  • Help Desk Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritization
  • Project Management
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • SSL Security
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Issue Tracking Software Features -

GitHub

13/50
Show Issue Tracking Software Features +
Issuetrak
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
GitHub
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Issuetrak
  • By Issuetrak
  • Located in United States
  • Founded in 1992
GitHub
  • By Microsoft
  • Located in United States
  • Founded in 1975
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