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Issuetrak solves problems whether you're a team of 100 or just one. Perfect for IT, customer service, HR, manufacturing, government, finance, education, transportation, healthcare, and more.
From start-ups to Enterprise companies, non-profits and educational institutions over 20,000 customers trust Cayzu Help Desk with their customer support and ticketing system needs.
The product is very flexible and the support has been amazing. All of our experiences have been very positive.
The only drawback we currently experience, and why I rank the overall rating at a 4 instead of a 5, is the lack of unlimited field customization in the various areas of the program.
The product is user friendly, has great visuals in the Dashboard, and has the ability to automate notifications.
Installation is bit tricky. Only search users beginning with last name of the user, some time can be annoying.
It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.
I was having trouble with the back button on searches and the technician fixed the problem quickly.
The tech support and follow through of this company is amazing. They truly want you to succeed using their software and will do everything they can to make your experience great.
I had many instances of where I would be on my way to assist a user, only to be stopped in the hallway by another user requesting my assistance.
Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.
There are many layers to the features, but you get use to that. Anxious for the customizable end user portal to be released.
Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture.
New kid on the block so won't have all the features that the bigger apps will have (but will soon).
Cayzu really set the bar high. This was a great choice and I would recommend them to anybody looking to provide great customer service at an affordable price.
We're still in the evaluation phase. There's so much capability in there it's difficult to know what we might run across.
The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction.
Issuetrak
Top FeaturesCayzu
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