Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Issuetrak solves problems whether you're a team of 100 or just one. Perfect for IT, customer service, HR, manufacturing, government, finance, education, transportation, healthcare, and more.
Businesses in need of service-as-a-software solution for the Communications industry.
The product is very flexible and the support has been amazing. All of our experiences have been very positive.
The only drawback we currently experience, and why I rank the overall rating at a 4 instead of a 5, is the lack of unlimited field customization in the various areas of the program.
The product is user friendly, has great visuals in the Dashboard, and has the ability to automate notifications.
Installation is bit tricky. Only search users beginning with last name of the user, some time can be annoying.
It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.
I was having trouble with the back button on searches and the technician fixed the problem quickly.
The tech support and follow through of this company is amazing. They truly want you to succeed using their software and will do everything they can to make your experience great.
I had many instances of where I would be on my way to assist a user, only to be stopped in the hallway by another user requesting my assistance.
Reporting is excellent and every salesperson can use pretty easily. Support and configuration are easier because of the wealth of knowledge available in the SF community.
I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.
This platform is very easy to use and continues to improve with every update. Amazing for sales/recruiting and always has a responsive customer service.
The only thing that is a little bit annoying with the platform is that whenever the cache gets stuck, it fails to load all of my dashboards.
The best, it has really growth throughout the years, we have managed to integrate some tools such as Nice In contact, VRA, and even LucidChart flowcharts. It deploys and works above and beyond.
Overall, their stability seems to have problems at the worst times. There have been several outages regarding email and reporting over the past months.
Amazing tool to receive incoming calls and chats and log interactions. It has improved the way we provide information to a customer and the way we create and resolve incoming tickets.
Sometimes is a little bit confusing on the new front end.
Naga Kiran: I'm Naga Kiran. I'm technical lead working in L&T Infotech. Our company is in technical side. We implement Salesforce technology for many companies. Rating I give for Salesforce Service Cloud is four out of five. Salesforce Service Cloud is used in our company as a ticketing system. Previously, we used to have Legacy ServiceNow ticketing system, but now we have replaced with Salesforce Service Cloud. So, that is where we are using it for now. Salesforce Service Cloud offers us many configuration stuff. You don't want to know program to design like Automated Logic. Instead, you have lot of automation in-built in Salesforce. Salesforce provides that to us, so that we can use in our environment and it will be useful for achieving all the service-related issues. One thing that I like the most about Salesforce Service Cloud is it offers lots of automation, which can be easily... It's point-and-click interaction. You don't want to learn coding also. It's just point-and-click interaction, where you can achieve those automations. For example, you can create different teams. In support system, you require different teams, right? So, you can create different teams and you can measure the quantity, how much days it is staying in the queues. Everything can be done easily in the point-and-click interaction in Salesforce Service Cloud. One thing which I feel bad about Salesforce Service Cloud is the license cost. The license cost feels a little bit more when you compare with the competitors. Second thing is the UI. It is offering us Salesforce Lightning, but still that UI is not up to HTML standards. There, Salesforce can improve a bit.
Prioritize real-user-identified key features according to your needs to find your best fit.
Issuetrak
Top FeaturesSalesforce Service Cloud
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: