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Issuetrak solves problems whether you're a team of 100 or just one. Perfect for IT, customer service, HR, manufacturing, government, finance, education, transportation, healthcare, and more.
IT services and consulting companies, MSPs and ISVs with complex billing models looking for a consolidated system to automate business process, improving efficiency, accuracy and visibility.
The product is very flexible and the support has been amazing. All of our experiences have been very positive.
The only drawback we currently experience, and why I rank the overall rating at a 4 instead of a 5, is the lack of unlimited field customization in the various areas of the program.
The product is user friendly, has great visuals in the Dashboard, and has the ability to automate notifications.
Installation is bit tricky. Only search users beginning with last name of the user, some time can be annoying.
It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.
I was having trouble with the back button on searches and the technician fixed the problem quickly.
The tech support and follow through of this company is amazing. They truly want you to succeed using their software and will do everything they can to make your experience great.
I had many instances of where I would be on my way to assist a user, only to be stopped in the hallway by another user requesting my assistance.
Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.
Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
On past systems I've used, it was difficult to see what happened with our customers after an initial sale.
It is a pleasure to work with the team at Harmony who provide excellent support and are always open to discuss additional features so the product is getting better every day.
We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
Prioritize real-user-identified key features according to your needs to find your best fit.
Issuetrak
CloudBlue PSA
Top FeaturesCloudBlue PSA
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