Issuetrak vs Web Help Desk: Which is a better fit?

The product is very flexible and the support has been amazing. All of our experiences have been very positive.

The only drawback we currently experience, and why I rank the overall rating at a 4 instead of a 5, is the lack of unlimited field customization in the various areas of the program.

The product is user friendly, has great visuals in the Dashboard, and has the ability to automate notifications.

Installation is bit tricky. Only search users beginning with last name of the user, some time can be annoying.

Delgado D

Ingeniero de Proyectos

It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.

Leslie L

Administrative Specialist II

I was having trouble with the back button on searches and the technician fixed the problem quickly.

The tech support and follow through of this company is amazing. They truly want you to succeed using their software and will do everything they can to make your experience great.

I had many instances of where I would be on my way to assist a user, only to be stopped in the hallway by another user requesting my assistance.

Very affordable - sales rep that I worked with was very helpful and gave us a nice discount. Good features: Task automation, work flow, email threading (adding ticket notes via email).

The template forms that you can create for different types of tickets are boring and limited.

For me the ability for Sales Reps out in the field to submit Help Desk ticket through email is awesome. They can do it right from their phone's email program.

It also taxes the system from the user/technician side if you are running a large report (this is bad.) We ended up just throwing the SQL tables into Tableau to get any sort of granular information.

That being said, it is reliable and the support is fantastic. It is a great value for the money for a non profit.

Matt M

Student information system

I think my main problem was with my Virtual Environment not the software itself.

It is a simple and easy to use software for both the IT team and the end-users, which helps to resolve service desk reported or submitted issues fast and in return will make both users a happy camper.

The Dashboard is almost useless, again, unless I just don't understand how you use it.