# Compare Issuetrak vs Jira 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Issuetrak and Jira based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/16499-19319/Issuetrak-vs-JIRA --- # Issuetrak vs Jira Features and Cost Comparison Last updated March 31st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: IssuetrakJira2/4 selected [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) [Jira](https://www.capterra.com/p/19319/JIRA/)[4.4 (15,319)](https://www.capterra.com/p/19319/JIRA/reviews/) [## Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Starting Price $876.00/year Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.4 Customer Service 4.7 Reviews Sentiment Based on [205 reviews](#user-reviews) Positive 191 Neutral 12 Negative 2 [## Jira](https://www.capterra.com/p/19319/JIRA/)[4.4 (15,319)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price $7.91/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [15,319 reviews](#user-reviews) Positive 13,974 Neutral 1,126 Negative 219 ## Summary * * * Key features rated by users Features selected based on 2,561 reviews from issue tracking software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Ticket Management 4.7 Support Ticket Tracking 4.7 Prioritization 4.7 Task Management 4.5 Collaboration Tools 4.0 100%Fit Missing features Feature ratings Ticket Management 4.5 Support Ticket Tracking NA Prioritization 4.5 Task Management 4.6 Collaboration Tools 4.4 User satisfaction User satisfaction 4.6 User reviews[205](https://www.capterra.com/p/16499/Issuetrak/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.6 Customer support 4.7 User satisfaction 4.4 User reviews[15,319](https://www.capterra.com/p/19319/JIRA/reviews/) Ease of use 4.1 Functionality 4.4 Value for money 4.3 Customer support 4.2 Price starts from Price starts from $876Per User, Per Year - Free version - Free trial Price starts from $7.91Per User, Per Month - Free version - Free trial Best for Best for Issuetrak is used by manufacturing support, service industries, financial institutions, property managers, healthcare, education, and government agencies. Best for Jira is used by software developers, marketing teams, project managers, IT departments, engineering teams, design teams, operations staff, and enterprise organizations. ## User reviews Pros & cons JD John D. VP > "Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6813511) PK Patrick K. Sr Systems Administrator > "I wish the interface was a bit quicker too very noticeable when completing tasks, after checking a task off as complete..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802160) JH Jonas H. System Admin > "I handle all the maintenance for this product so I have open tickets now and then and Issue Trak support is one of the..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802196) JC John C. RMA Manager > "So you have to roll thru whole list to find and work on a group. Once you fix the view does not pop back to where you were..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802480) AB Aeuriona B. Collections data analyst > "I like that issuetrak accurately captures communications from customers and allows communications to come in via email." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802140) MR Mike R. QA Manager > "Sometimes the left menu popping on or off can be annoying unless I pin it. But the pin never stays on so I have to pin it..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802620) JB Josie B. IT Support Technician > "SSO integration was painless, love the knowledge base organization, really works well with our agency's smaller IT support..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6807818) BC Brian C. IT Project Manager > "The reporting is difficult to configure, as are some of the ticket type stuff and other things aren't as configurable as..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802139) NG Noah G. IT Manager > "Dawn, our implementation specialist is very knowledgeable about the tool and does a good job explaining how we can do..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6803483) CB Christopher B. Assistant Director of IT > "To keep our office locations updated, we'd have to individually update each user account, which isn't practical." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6830677) JS Joseph S. Systems Developer > "The built-in issue tracking and issue history were very useful." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802224) BC Brian C. IT Project Manager > "Its a little cumbersome to use subscribers and add others to tickets takes a lot of effort." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802139) CB Christopher B. Assistant Director of IT > "We're able to keep much better track of our work than we were when just using an email bx." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6830677) CB Christopher B. Assistant Director of IT > "We're not able to do our own user account imports." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6830677) PK Patrick K. Sr Systems Administrator > "Very versatile and can be used for many complicated work flows for many different departments." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802160) MD Matt D. Systems Administrator > "Feels like some of the settings are buried in the UI." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802176) JC John C. RMA Manager > "Reporting is excellent for pinpointing quality issues and ease." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802480) BC Brian C. IT Project Manager > "Also not as collaborative as some other tools. " [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802139) DF Daniel F. Information Technology Support Technician > "Great support with our transtion from on premise to cloud service." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802359) ME Michael E. Systems Administrator > "Not as easy on the eyes for an app we view several hours a day." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802150) BC Brian C. IT Project Manager > "The support for any issues that come up has been better than almost any support from other providers." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802139) LA Leland A. Network Engineer > "When updating a ticket I get numerous emails with status updates...hard to keep track of" [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___4567196) NG Noah G. IT Manager > "Its very flexible and can be used for all kinds of solutions." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6803483) Ep Eyüp Ö. Industrial Engineer > "I cannot make the customizations I want in the fields I have selected." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___3513318) JB Josie B. IT Support Technician > "A few tweaks and it could be even better!" [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6807818) AN Alexander N. Entertainment Manager > "One annoyance is searching users, where I have to pick between active or non-active." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___3514248) Swagat G. IT Support Technician > "Overall, I like how simple and straightforward the product is." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___7119608) EB Erin B. Software Developer > "In our experience the report creator is not as intuitive when creating reports." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___3514268) GG Gary G. VP > "Everything has been very positive from roll-out to set-up to ongoing support." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802209) RW Rachel W. Process Improvement Engineer > "It was difficult to get Active Directory/SSO working correctly during launch." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___3148290) GP Gabriel P. Director of Operations > "Excellent. As mentioned previously, their staff was a pleasure to work with making everything from set up to live support..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6304477) ML Megan L. VP Finance & Analytics > "Does not integrate with Financial or 3rd party software without ample time and money invested." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___2524491) [View Reviews](https://www.capterra.com/p/16499/Issuetrak/reviews/) Kevin P. Products infrastructure Specialist > "big capabilities provided for my team to receive and manage all requests, tasks and minimize efforts on ordering all, has a lot of connections and integrations, confluence is the..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7066574) Suresh K. Senior Executive at Adecco > "Setting up complex permissions and automation rules often requires a dedicated administrator, and the software can feel quite slow to load when you have a large number of active..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7067284) KG Kregg G. Agile Team Lead > "Its strength is on allowing dispersed teams to collaborate on requirements, development, testing, and release of software and product stories (items that define a specific need or..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7047222) CH Carl H. L and D Consultant > "not the simplest layout when first accessing the system and setting up tasks etc is extremely clunky until you get used to the system logic- even slight changes can cause..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7040224) WH William H. Mobile Marketing Account Executive > "Jira has provided me with a better insight into how all the moving components in our mobile campaigns, such as copy requests and tech changes and approvals, are tracked." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7066046) RV Rakhi V. QA Lead > "It can get noisy and cluttered, especially on larger projects—important updates sometimes get buried in comments, notifications, and long ticket histories." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7120022) VR Verified Reviewer Tech support engineer > "What I like most about Jira is that it has strong agile support, built specifically for native concepts that I use for my day to day, such as epics, stories, sprints, backlogs to..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7087083) SR Sandra R. Program Manager > "sometimes new responses dont show up as an email notification which creates delays as I have to look directly in Jira if there's any update on my request" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7075347) VR Verified Reviewer Product Manager > "Multiple projects you can create and link to create dependencies, multiple boards in a single project, easily customisable Kanban boards that can do what you need." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7106712) VR Verified Reviewer Product Manager > "The system feels slow when you have a large number of tickets loaded, and setting up permissions or automation rules properly often requires a dedicated administrator." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7078294) BA Beth A. Copywriter and marketing consultant > "It's so customisable so it can fit to any company, industry or style of projects, it integrates smoothly with other softwares like Slack, Asana, Confluence and Clockify so you can..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7026954) VR Verified Reviewer Product Manager > "The interface is slow at times, and admin-level configuration creates dependencies that make even small changes harder than they should be." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7046832) VR Verified Reviewer Software Developer > "It has allowed us to deliver software for our client seamlessly, and gives them some transparency into our progress on the software we're creating." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7053286) Matt B. Director of Products > "I'm unable to use the mobile app's push/badge notifications because there's no way of marking one as unread after opening it." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7081631) JL Joe L. IT Administrator > "it is a very good tool at keeping the team on task, tracking metrics, issues, and allowing us to visualize common issues and ways to solve them." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7111766) VR Verified Reviewer App Developer > "Powerful for tracking work, but clunky UI, heavy setup, and slow workflows make daily use frustrating." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7086388) VR Verified Reviewer Operations manager > "The platform delivers strong Value for Money, as it combines robust features like Task Management and Team Collaboration into a single, scalable solution." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7119760) Chitransh G. Consultant > "The abundance of features leads to a cluttered experience, with many menus and settings that can confuse users unfamiliar with the platform." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7039674) Sumedh V. Software Engineer > "I liked the highly customisable workflows, powerful Agile tools, strong scalability for large teams, and the wide range of integrations available." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7125801) VR Verified Reviewer Product Manager > "There's a steep learning curve, and even small changes in configuration can trigger notification emails to everyone involved, which gets annoying." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7078294) VR Verified Reviewer Support engineer > "In general, it is a very good tool for monitoring and documenting development tasks with integrated AI and the possibility of following the time spent on each task." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7052177) Luis D. project product manager > "For a small start-up or an agile environment, the tool and the setup overall is just too heavy and locks you into too much structure too early, so didn't find it suitable" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7075900) LD Leo D. eMBEDDED SOFTWARE TESTER > "It helps break big pieces of work into manageable tasks, keeps conversations and updates in one place, and reduces the need for constant follow-ups." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7079375) LD Leo D. eMBEDDED SOFTWARE TESTER > "The interface can be cluttered, and a lot of time can end up going into managing tickets rather than actually getting work done." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7079375) JH Jennifer H. Managing Paralegal > "Jira has highly customizable workflows, which is useful for compliance driven teams and is real time visibility into progress." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7073252) BY Brian Y. Visa Consulting Specialist > "I do not like that Jira may be too large to be felt as heavy by small teams, and some of the setups still need time to be configured in the correct way." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7067436) JL Joe L. IT Administrator > "Love the visualization it offers and how it allows the team to collaborate on issues easier and categorizing our issues as well as keeping us on task." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7111766) VR Verified Reviewer Student > "And what I did not like most about Jira was the spiked learning curve, especially for new users and the non technical team members. Despite the fact that Jira is an astoundingly..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6810143) VR Verified Reviewer IT Project Manager > "Also the integrations with other tools we use and the reporting dashboards are pretty useful, especially for tracking team performance and deadlines." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7097397) VR Verified Reviewer App Developer > "Cluttered UI, steep learning curve, and too many settings made simple tasks feel heavier and slower than necessary." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7086388) Manoj H. Senior Analyst > "It significantly improves collaboration, task tracking, and reporting. While it requires some initial effort to learn and configure, the flexibility and scalability make it an..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7062266) MS Marvin S. Lead Product Developer > "We had trouble managing our backlog it was just a big list and we were missing some ways to organize and prioritize them better." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7029474) VR Verified Reviewer Managing Director > "It’s a robust platform that brings structure and accountability to project delivery. While it benefits from a good initial setup, once in place it becomes a central part of how..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7087242) MS Marvin S. Lead Product Developer > "In the End the biggest Problem we actually had was the non dev projects though, the simple Kanban way of working on them did not work for the other teams nearly as well." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7029474) Ally M. Senior Engineering Manager > "The majority of the time I was working with Epix, which allowed me to create tickets and point and color code and create an easy view for my team." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7042474) MG Mike G. Vice president > "Despite many years of development Atlas sian has never managed to fully decentralise administration so you'll always need a, knowledgeable jira admin team to manage your instance..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6496039) VR Verified Reviewer Operations manager > "After onboarding, it becomes a highly efficient tool for tracking progress, assigning responsibilities, and maintaining transparency across projects." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7119760) AH Anna H. litigation consulting > "It sometimes seems for tickets on some items/topics, you have to scroll maybe more than you should have to scroll." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7104602) VR Verified Reviewer Operations manager > "Additionally, the built-in Diagram Creation tools and integrations make it easy to visualise workflows and processes, which enhances clarity across projects." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7119760) Debojyoti M. Software Engineer > "sometimes it takes forever to load a single page which is annoying when u just wanna check a task." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7119032) RG Ruby G. Patient Advocate > "Very versatile, we use this for all our helptickets, and those are used for IT issues as well as ordering and communicating within the company." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7097553) MG Matt G. SOX Senior Analyst > "Additionally, poorly configured notifications can lead to email / notification overload." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7053409) VR Verified Reviewer Product Manager > "I like that Jira gives you a ton of flexibility to customize workflows, fields, and boards to match how your team operates." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7046832) DV Dario V. CTO > "The learning curve is steep for regular users; for admin users it's really difficult to find their way in the application: the permissions and team creation pages are not..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7016439) Wren W. Office Administrator > "It’s highly customizable, supports complex workflows, and makes it easy to track progress across sprints, epics, and projects." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7059453) LD Leo D. eMBEDDED SOFTWARE TESTER > "For simple tasks, it often feels like overkill, with too many fields, steps, and settings." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7079375) Prashant M. Quality Assurance > "It has helped in managing tasks, reporting bugs, tracking project progress, and improving communication between teams." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7124326) SC Sam C. Talent Lead > "The interface can feel overwhelming and bloated, especially for new or non-technical users" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7049958) Prashant M. Quality Assurance > "It is especially useful in a work environment where multiple team members are handling different parts of the same project. Although there is a learning curve, once you understand..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7124326) Wren W. Office Administrator > "The interface can feel cluttered, and simple tasks sometimes take more clicks than they should." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7059453) Jay G. SDE > "It keeps my entire team aligned and makes it easy to track progress, deadlines, and blockers. Once the workflows are set up properly, the productivity boost is huge." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7060456) Wren W. Office Administrator > "It’s not very beginner-friendly, and building or adjusting workflows often requires admin help." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7059453) Parsa G. AI Data and Insight Analyst > "Also, enabled creating a dashboard on different categories of tickets that are created, both internally and externally, which helps with tracking trends and increasing overall..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6870666) Debojyoti M. Software Engineer > "like ther are so many buttons and settings hideing everywhere... its a bit of a steep lerning curve if u ask me." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7119032) MC Mark C. Product Manager > "Jira is a great tool for managing and coordinating work streams across different teams, it is highly flexible and customisable but also out of the box it provides a great way to..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6797356) IM Inga M. Sales Manager > "Unavailability of some crucial features such as video conferencing was overwhelming when I was a new user since I hadn’t integrated with external applications." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7022592) NB Necko B. Software Engineer > "The customizable dashboards and robust integration with development tools like Bitbucket and Confluence make it ideal for tracking and managing Agile workflows." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6804146) MG Matt G. SOX Senior Analyst > "Performance may degrade with very large projects, and it can be very time consuming to keep it updated." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7053409) DV Dario V. CTO > "It's perfectly suited for teams: sends notifications, mails, allows switching from the app to the web site transparently and collaborating with a large team is really good." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7016439) SB Solounge B. Technical Operations Manager > "Sometimes the errors I get or can be very glitchy causing me to have to refresh or that when I building out an automation, it's limited on how many rules I can put in one" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6784366) JK Jitae K. Sr.Devops > "In general, it offers excellent integration with other apps like Github, has an intuitive user interface, and provides a wealth of useful features such as tracking user..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7015974) SS Shenella S. Business Development Team Leader > "Interface involves too many click paths which causes a lag." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7094816) VR Verified Reviewer Managing Director > "The flexibility around workflows, issue types, and integrations is a big plus, especially when working with developers and multiple teams." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7087242) VR Victor R. Product Coach > "Compared to modern tools like Notion, Jira lacks flexibility and feels stuck in an older paradigm." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7052162) MS Mallory S. Clinical Operations Manager > "I love that you link or relate tickets, create different Kanban boards and customize the fields within them." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7094551) AL Adele L. Designer > "Sometimes it feels overly complicated, and simple tasks end up taking more clicks than they should." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7028601) MN Mihai N. Project Manager > "It is able to provide a good track of our records and customer complains, and it is a very good monitoring tool for all our cases." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6887291) Fohsoh D. Data analyst > "It also seems to use a lot of computer memory, especially when multiple tabs are open, which can slow things down." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6878270) JK Jitae K. Sr.Devops > "No need to manually copy and paste Jira story link into Github PRs anymore. Plus, you can use different colors to organize stories, making it easy for each team member to spot..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7015974) NB Necko B. Software Engineer > "It also tends to slow down with large datasets or when managing multiple boards, which affects efficiency." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6804146) Jiahao H. Deployment Strategist > "The structure of boards, epics, stories, and tasks makes it easy to understand project status at a glance and keeps teams aligned on priorities." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7073218) TW Tabatha W. Nursing Manager > "The interface can feel cluttered and overwhelming, especially for new users." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7084018) Faiz A. Research Assistant > "It keeps everyone accountable and shows progress clearly. Once you learn the system, it is very powerful for tracking every little detail of your research work every day." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7079315) VR Verified Reviewer Software Engineer > "It's take so much ram to run if multiple tab of jira is running , which slows down personal computer." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6871598) BP Bri P. Sr. Efficiency Engineer > "It simplifies burn down reporting, allows users to manually enter and submit tickets and stories for sprints." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6866228) OB Olga B. Director of Sales > "Some parts take too many clicks, like when I want to change the view or find a specific sprint. " [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6823189) VR Verified Reviewer Territory Account Exec > "It’s very easy to manage leads within the platform and if you’re collaborating with your sales team or even with other departments, it’s way easier and more flexible to..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7058859) MP Michal P. Software Engineer > "Some of the UI functions make it difficult to edit tickets." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6789648) Garima V. Senior Manager- Corporate Training and Placement > "Jira is powerful tool and keeps everything organized , though it takes little time to get comfortable honestly , because of its complexity , but once set up , managing tasks ,..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7089393) Danielle F. Graphic Production Artist > "It's a bit clunky interfacing with Outlook and if a team member has not been manually added, even if tagged in the work order, they will not be notified of activity." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6312209) [View Reviews](https://www.capterra.com/p/19319/JIRA/reviews/) ## User interface [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) 4.56 (205) 4.45 (15,319) ### Features Issuetrak Top features 45/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Assignment Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Configurable Workflow - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Drag & Drop - Email Management - Generative AI - Help Desk Management - Issue Auditing - Issue Management - Issue Scheduling - Issue Tracking - Knowledge Base Management - Monitoring - Multi-Channel Communication - Prioritization - Projections - Project Management - Real-Time Notifications - Real-Time Reporting - Real-Time Updates - Recurring Issues - Reporting & Statistics - Role-Based Permissions - Rules-Based Workflow - Self Service Portal - Service Level Agreement (SLA) Management - SSL Security - Support Ticket Management - Support Ticket Tracking - Surveys & Feedback - Tagging - Task Management - Task Progress Tracking - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/16499/Issuetrak/#features) Jira 32/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Assignment Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Configurable Workflow - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Drag & Drop - Email Management - Generative AI - Help Desk Management - Issue Auditing - Issue Management - Issue Scheduling - Issue Tracking - Knowledge Base Management - Monitoring - Multi-Channel Communication - Prioritization - Projections - Project Management - Real-Time Notifications - Real-Time Reporting - Real-Time Updates - Recurring Issues - Reporting & Statistics - Role-Based Permissions - Rules-Based Workflow - Self Service Portal - Service Level Agreement (SLA) Management - SSL Security - Support Ticket Management - Support Ticket Tracking - Surveys & Feedback - Tagging - Task Management - Task Progress Tracking - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/19319/JIRA/#features) ### Recognition No recognitions have been awarded to Issuetrak No recognitions have been awarded to Jira ### Deployment & support Issuetrak Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Jira Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Issuetrak - By Issuetrak - Located in United States - Founded in 1992 Jira - By Atlassian - Located in United States - Founded in 2013 ## Popular Comparisons [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.56 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) vs [GitHub](https://www.capterra.com/p/129067/GitHub/)[4.76 (6,157)](https://www.capterra.com/p/129067/GitHub/reviews/) $876/year Price $4/month 4.4 Features 4.7 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/16499-129067/Issuetrak-vs-GitHub) [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,319)](https://www.capterra.com/p/19319/JIRA/reviews/) vs [Clockify](https://www.capterra.com/p/169607/Clockify/)[4.76 (9,238)](https://www.capterra.com/p/169607/Clockify/reviews/) $7.91/month Price $4.99/month 4.4 Features 4.6 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/19319-169607/JIRA-vs-Clockify) [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.56 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (763)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $876/year Price $20/month 4.4 Features 4.5 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/16499-227102/Issuetrak-vs-JIRA-Service-Management) [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,319)](https://www.capterra.com/p/19319/JIRA/reviews/) vs [Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,548)](https://www.capterra.com/p/184581/Asana-PM/reviews/) $7.91/month Price $10.99/month 4.4 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/19319-184581/JIRA-vs-Asana-PM) [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.56 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,754)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $876/year Price $15/month 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/16499-102188/Issuetrak-vs-LiveAgent) [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,319)](https://www.capterra.com/p/19319/JIRA/reviews/) vs [Trello](https://www.capterra.com/p/211559/Trello/)[4.53 (23,492)](https://www.capterra.com/p/211559/Trello/reviews/) $7.91/month Price $5/month 4.4 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/19319-211559/JIRA-vs-Trello) [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.56 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,410)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $876/year Price $19/month 4.4 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/16499-124981/Issuetrak-vs-Freshdesk) [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,319)](https://www.capterra.com/p/19319/JIRA/reviews/) vs [monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (5,730)](https://www.capterra.com/p/147657/monday-com/reviews/) $7.91/month Price $9/month 4.4 Features 4.4 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/19319-147657/JIRA-vs-monday-com) [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.56 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,074)](https://www.capterra.com/p/164283/Zendesk/reviews/) $876/year Price $39/month 4.4 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/16499-164283/Issuetrak-vs-Zendesk) [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,319)](https://www.capterra.com/p/19319/JIRA/reviews/) vs [ClickUp](https://www.capterra.com/p/158833/ClickUp/)[4.63 (4,564)](https://www.capterra.com/p/158833/ClickUp/reviews/) $7.91/month Price $10/month 4.4 Features 4.6 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/19319-158833/JIRA-vs-ClickUp) [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.56 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $876/year Price $20/month 4.4 Features 4.5 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/16499-169505/Issuetrak-vs-Zoho-Desk) [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,319)](https://www.capterra.com/p/19319/JIRA/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.36 (2,888)](https://www.capterra.com/p/76113/Wrike/reviews/) $7.91/month Price $10/month 4.4 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/19319-76113/JIRA-vs-Wrike)