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better software since 1999
better software since 1999
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Issuetrak solves problems whether you're a team of 100 or just one. Perfect for IT, customer service, HR, manufacturing, government, finance, education, transportation, healthcare, and more.
Managed service providers and enterprises who run their own service desks.
The product is very flexible and the support has been amazing. All of our experiences have been very positive.
The only drawback we currently experience, and why I rank the overall rating at a 4 instead of a 5, is the lack of unlimited field customization in the various areas of the program.
The product is user friendly, has great visuals in the Dashboard, and has the ability to automate notifications.
Installation is bit tricky. Only search users beginning with last name of the user, some time can be annoying.
It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.
I was having trouble with the back button on searches and the technician fixed the problem quickly.
The tech support and follow through of this company is amazing. They truly want you to succeed using their software and will do everything they can to make your experience great.
I had many instances of where I would be on my way to assist a user, only to be stopped in the hallway by another user requesting my assistance.
Issuetrak
Top FeaturesAnakage
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