# Compare Issuetrak vs JIRA Service Management 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Issuetrak and JIRA Service Management based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/16499-227102/Issuetrak-vs-JIRA-Service-Management --- # Issuetrak vs JIRA Service Management Features and Cost Comparison Last updated March 18th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: IssuetrakJIRA Service Management2/4 selected [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [## Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Starting Price $876.00/year Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.4 Customer Service 4.7 Reviews Sentiment Based on [205 reviews](#user-reviews) Positive 191 Neutral 12 Negative 2 [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [768 reviews](#user-reviews) Positive 704 Neutral 49 Negative 15 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,582 reviews from issue tracking software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Ticket Management 4.7 Support Ticket Tracking 4.7 Prioritization 4.7 Task Management 4.5 Collaboration Tools 4.0 83%Fit High performer Feature ratings Ticket Management 4.6 Support Ticket Tracking 4.7 Prioritization 4.4 Task Management 4.6 Collaboration Tools 4.3 User satisfaction User satisfaction 4.6 User reviews[205](https://www.capterra.com/p/16499/Issuetrak/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.6 Customer support 4.7 User satisfaction 4.5 User reviews[768](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.3 Customer support 4.3 Price starts from Price starts from $876Per User, Per Year - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for Issuetrak is used by manufacturing support, service industries, financial institutions, property managers, healthcare, education, and government agencies. Best for Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## User reviews Pros & cons JD John D. VP > "Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6813511) PK Patrick K. Sr Systems Administrator > "I wish the interface was a bit quicker too very noticeable when completing tasks, after checking a task off as complete..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802160) JH Jonas H. System Admin > "I handle all the maintenance for this product so I have open tickets now and then and Issue Trak support is one of the..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802196) CB Christopher B. Assistant Director of IT > "To keep our office locations updated, we'd have to individually update each user account, which isn't practical." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6830677) JB Josie B. IT Support Technician > "SSO integration was painless, love the knowledge base organization, really works well with our agency's smaller IT..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6807818) JC John C. RMA Manager > "So you have to roll thru whole list to find and work on a group. Once you fix the view does not pop back to where you..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802480) AB Aeuriona B. Collections data analyst > "I like that issuetrak accurately captures communications from customers and allows communications to come in via email." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802140) MR Mike R. QA Manager > "Sometimes the left menu popping on or off can be annoying unless I pin it. But the pin never stays on so I have to pin..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802620) CB Christopher B. Assistant Director of IT > "We're able to keep much better track of our work than we were when just using an email bx." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6830677) BC Brian C. IT Project Manager > "The reporting is difficult to configure, as are some of the ticket type stuff and other things aren't as configurable as..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802139) NG Noah G. IT Manager > "Dawn, our implementation specialist is very knowledgeable about the tool and does a good job explaining how we can do..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6803483) CB Christopher B. Assistant Director of IT > "We're not able to do our own user account imports." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6830677) JS Joseph S. Systems Developer > "The built-in issue tracking and issue history were very useful." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802224) BC Brian C. IT Project Manager > "Its a little cumbersome to use subscribers and add others to tickets takes a lot of effort." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802139) PK Patrick K. Sr Systems Administrator > "Very versatile and can be used for many complicated work flows for many different departments." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802160) MD Matt D. Systems Administrator > "Feels like some of the settings are buried in the UI." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802176) JB Josie B. IT Support Technician > "A few tweaks and it could be even better!" [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6807818) BC Brian C. IT Project Manager > "Also not as collaborative as some other tools. " [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802139) JC John C. RMA Manager > "Reporting is excellent for pinpointing quality issues and ease." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802480) ME Michael E. Systems Administrator > "Not as easy on the eyes for an app we view several hours a day." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802150) Swagat G. IT Support Technician > "Overall, I like how simple and straightforward the product is." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___7119608) LA Leland A. Network Engineer > "When updating a ticket I get numerous emails with status updates...hard to keep track of" [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___4567196) DF Daniel F. Information Technology Support Technician > "Great support with our transtion from on premise to cloud service." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802359) AN Alexander N. Entertainment Manager > "One annoyance is searching users, where I have to pick between active or non-active." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___3514248) GP Gabriel P. Director of Operations > "Excellent. As mentioned previously, their staff was a pleasure to work with making everything from set up to live..." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6304477) EB Erin B. Software Developer > "In our experience the report creator is not as intuitive when creating reports." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___3514268) CB Christopher B. Assistant Director of IT > "It's very customizable." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6830677) Ep Eyüp Ö. Industrial Engineer > "I cannot make the customizations I want in the fields I have selected." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___3513318) BC Brian C. IT Project Manager > "The support for any issues that come up has been better than almost any support from other providers." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6802139) RW Rachel W. Process Improvement Engineer > "It was difficult to get Active Directory/SSO working correctly during launch." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___3148290) NG Noah G. IT Manager > "Its very flexible and can be used for all kinds of solutions." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___6803483) ML Megan L. VP Finance & Analytics > "Does not integrate with Financial or 3rd party software without ample time and money invested." [See full review](https://www.capterra.com/p/16499/Issuetrak/#Capterra___2524491) [View Reviews](https://www.capterra.com/p/16499/Issuetrak/reviews/) BT Benjamin T. IT-Systemadministrator > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024) AP Adam P. Managing consultant > "The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can make the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) EW Emma W. Marketing Manager > "What I really like about Jira is the ability to create multiple boards for different teams, which keeps workstreams clearly organized and easy..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) DG Damian G. CTO > "Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for better..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7112861) RK Raul K. Group Director of Technology > "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998) EW Emma W. Marketing Manager > "One challenge I’ve experienced with Jira is that, as a ticket submitter, it can be difficult to easily find and keep track of all the requests..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) KP Katrina P. IT Analyst > "It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) SR Shilpa R. QA > "Unable to create folders or sub folders within the test cycles like how we can create for test cases in the repository" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7026090) ES Elias S. Marketing Coordinator > "I like how Jira Service Management streamlines project management, support tickets, prioritization, and SLA tracking in one efficient workflow." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7005112) AR Arti R. Software engineer > "The interface feels cluttered at times, and customization options can be complex." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) BL Bruno L. Consultant > "It allows to easily create assets and manage portfolios, even for starters in the teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561) MG Mike G. Member of Technical Staff > "Sometimes moving item and assigning it to different sprint from a service request is not the most convenient." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) VR Verified Reviewer Junior Software Engineer > "We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping internal..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6329273) VR Verified Reviewer Talent Development Program Manager > "Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality!" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7125515) FH Freda H. VP Sr. Manager Operations Technology > "Overall JIRA service management allows increase in production, a service orientated infrastructure emerged while the company continued to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) Hameeda T. Technical Analyst > "Some advanced features are hard to configure without technical knowledge and the interface can feel cluttered" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7113498) HN Harshad N. Technical Support Expert > "Jira service management is one of the effective tools for managing and tracking the product's internal progress and reports based on bugs,..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) EW Emma W. Marketing Manager > "They don’t always appear in my recent items, which makes visibility and follow-up more time-consuming than it should be." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) KP Katrina P. IT Analyst > "It allows for easy project management and helps to identify bugs/issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) AR Arti R. Software engineer > "Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) AM Antti M. Product Owner > "In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) VR Verified Reviewer Sales Manager > "The interface feels complex and not very intuitive, which can slow down day-to-day use." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131) EAJ Esami Allan J. Web Developer > "My favorite feature about Jira Service Management is automation which streamline the entire workflow ,improving efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000) JaK Jarosław K. Director of Support Services > "This product is also rarely able to cover your scenarios to the full unless you have an engineer ready to create 3rd party applications or..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) Eric T. Director, Digital Transformation > "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) EW Evelyn W. IT Assistant > "Permission layers and admin tabs are confusing, automation rules need many clicks, and no quick auto-close after few days" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) Swathi J. Software Developer > "It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) VR Verified Reviewer Consultant > "Perhaps too many customization options break peoples back." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6888015) FH Freda H. VP Sr. Manager Operations Technology > "Teams created and developed workflows with out of the box capabilities provided Intergrations of apps that prove to be necessary to achieve..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) DM David M. Director, Human Resources > "It's very difficult to be the "administrator" and look at current tickets for your teams/staff and how many were completed, in-progress, etc." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6784296) RM Robert M. Cybersecurity Engineer > "Provide great dashboards and reports that gives data needed for decision making about service operations .Its" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) Swathi J. Software Developer > "Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) AP Adam P. Managing consultant > "how well it brought structure and visibility to complex service workflows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) HH Houcem H. CISO > "The biggest downside is that customization, while powerful, can be overly complex for non-technical users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622104) VR Verified Reviewer IT Operations > "We like the admin portal and how it ties in with other Jira products such as Trello." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7129749) MP Mario P. QA Engineer > "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) RR Richard R. IT Manager > "Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting for..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6846976) AM Antti M. Product Owner > "The Atlassian products don’t have that Atlassian-feel anymore to be honest." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) PS Paola S. product designer > "the most awesome about JIra Service Management is the design and the clarity of section of timing and scalable map of projects" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6744026) CS Carlos S. Quality Engineer > "The lack of possibility to integrate with sharepoint domain." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886) LN Luciano N. Senior Film Technician > "Really good and easy, ticketing is good and being able to allocate work & comments are helpful over long periods of time" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7109408) NR NehA R. QA Manager > "Sometimes, Jira shows loading issues when opening attachments" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6673404) RM Robert M. Cybersecurity Engineer > "Offer robust features that helps to improve the customer experience and reduces workload on customer support team." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) AM Alex M. IT Service Manager > "Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6441994) VR Verified Reviewer Sr People Ops > "Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members. Although..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041624) AP Amitabh P. Technical support engineer > "Little bit complicated platform with excessive options." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) Eric T. Director, Digital Transformation > "Being able to tie KBs to the customer interface is extremely helpful." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) Naveen C. Senior Technical Manager > "Pricing is a bit concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6640468) Edward K. App Integrations Specialist > "The product can be configured in many different ways to support your requirements, and it's good value for small teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7004161) MM Madilyn M. Senior Research Associate > "There is a lot going on with different boards, timelines, and tickets so it can be easy to lose track of everything and for things to be..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118182) MG Mike G. Member of Technical Staff > "You can easily create and assign IT service request." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) HN Harshad N. Technical Support Expert > "Extremely costly for small organizations to buy and manage." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) JM Jessica M. Customer Service > "The automation features and customizable workflows have streamlined our processes and improved our response times significantly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6646556) NT Nathan T. Network Infrastructure Manager > "It's very difficult to setup requires alot of time and effort and the software is not userfriendly so if you're implenting for a team that..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4873006) JH Julio H. It analyst > "Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps improve..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) Sugam P. Project Manager > "It feels extremely slow because there are so many repeating, mainly identical empty fields that must be filled out repeatedly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5054864) KS Katie S. Operations Manager > "I think if they had a quick start guide for collaborative inbox, it would be a great tool for small businesses." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6881662) GM Gilberto M. Technical Product Manager > "The setup interface is clunky and unintuitive at times, for all the benefits of being a part of the Atlassian environment, it suffers from the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3681639) MJ Michael J. Digital Marketer > "Native integration with Jira Software is a big plus for dev-related issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6819276) Mike S. IT Especialist > "Despite its many advantages, JIRA Service Management can be complex and difficult for new users to learn." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4793217) Marko S. Director > "I have managed to segment everything, from IT aspects to our forecasting aspects in no time." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7006258) DS Dayley S. Web Developer > "There’s always an issue when adding bulleted lists! When starting a paragraph underneath it always seems to indent it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4928971) AF Adrian F. CTO > "The customizable workflows and powerful search functionality make it a must-have for IT teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6481012) Mark H. Senior Administrator > "Features in the cloud version are sometimes spotty, and guidance is inconsistent." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4813140) JaK Jarosław K. Director of Support Services > "The framework is flexible and allows it to be modified or extended through the application of 3rd party scripts or plugins." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) FJ Frank J. Network Architect > "Some working flow is not flexsible for me， not sure whether it is a configuration issue or not？" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6141330) AH Aaron H. Sales and Inventory Analyst > "The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147) KB Kirstin B. VP Content Strategy > "I have yet to meet a system that we cannot integrate into our jira instance." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) JH Julio H. It analyst > "The customizable workflows and automation features save a lot of time and help keep everything organized." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) TT Terry T. IT asset manager > "The out of box feature in this module was not useful for my purposes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6082284) AP Amitabh P. Technical support engineer > "It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) KB Kirstin B. VP Content Strategy > "Setting up the workflow design is a little overwhelming for a novice user." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) PA Peter A. IT Asset,Configuration Manager, Service Catalog and Knowledge Manager > "I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence raised." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6584366) FV Filippo V. CTO > "It is very difficult to set up." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6796996) CF Carlos F. Endpoint System Administrator > "With the seamless tools imbedded in the program, it has enhance our productively and user communication." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603) EW Evelyn W. IT Assistant > "But learning part is rough." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) LP Lucas P. Senior Software Engineer > "Powerful project tracking: it provides an extensive range of tools and features to effectively manage software development projects, including..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4961179) MF MARITZA F. BILLER > "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781) AM Aditya M. QA Lead > "its workflow management - easy transition from one state to another .access management - restricting users from updating or configuring boards..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5026412) YS Yuval S. IR Analyst > "The colors are boring, they can add more life to it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118822) [View Reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ## User interface 4.56 (205) 4.47 (768) ### Features Issuetrak Top features 45/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Assignment Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Configurable Workflow - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Drag & Drop - Email Management - Generative AI - Help Desk Management - Issue Auditing - Issue Management - Issue Scheduling - Issue Tracking - Knowledge Base Management - Monitoring - Multi-Channel Communication - Prioritization - Projections - Project Management - Real-Time Notifications - Real-Time Reporting - Real-Time Updates - Recurring Issues - Reporting & Statistics - Role-Based Permissions - Rules-Based Workflow - Self Service Portal - Service Level Agreement (SLA) Management - SSL Security - Support Ticket Management - Support Ticket Tracking - Surveys & Feedback - Tagging - Task Management - Task Progress Tracking - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/16499/Issuetrak/#features) JIRA Service Management 39/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Assignment Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Configurable Workflow - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Drag & Drop - Email Management - Generative AI - Help Desk Management - Issue Auditing - Issue Management - Issue Scheduling - Issue Tracking - Knowledge Base Management - Monitoring - Multi-Channel Communication - Prioritization - Projections - Project Management - Real-Time Notifications - Real-Time Reporting - Real-Time Updates - Recurring Issues - Reporting & Statistics - Role-Based Permissions - Rules-Based Workflow - Self Service Portal - Service Level Agreement (SLA) Management - SSL Security - Support Ticket Management - Support Ticket Tracking - Surveys & Feedback - Tagging - Task Management - Task Progress Tracking - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/227102/JIRA-Service-Management/#features) ### Recognition No recognitions have been awarded to Issuetrak JIRA Service Management is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Issuetrak Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos JIRA Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Issuetrak - By Issuetrak - Located in United States - Founded in 1992 JIRA Service Management - By Atlassian - Located in United States - Founded in 2013 ## Popular Comparisons [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.56 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) vs [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,362)](https://www.capterra.com/p/19319/JIRA/reviews/) $876/year Price $7.91/month 4.4 Features 4.4 4.4 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/16499-19319/Issuetrak-vs-JIRA) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $20/month Price Contact vendor for pricing 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180609-227102/Action1-RMM-vs-JIRA-Service-Management) [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.56 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) vs [GitHub](https://www.capterra.com/p/129067/GitHub/)[4.76 (6,169)](https://www.capterra.com/p/129067/GitHub/reviews/) $876/year Price $4/month 4.4 Features 4.7 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/16499-129067/Issuetrak-vs-GitHub) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) $20/month Price $1650/year 4.5 Features 4.7 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/174535-227102/PDQ-Deploy-vs-JIRA-Service-Management) [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.56 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $876/year Price $15/month 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/16499-102188/Issuetrak-vs-LiveAgent) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (698)](https://www.capterra.com/p/132997/Freshservice/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.56 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,416)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $876/year Price $19/month 4.4 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/16499-124981/Issuetrak-vs-Freshdesk) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $20/month Price R$35/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-227102/Milvus-vs-JIRA-Service-Management) [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.56 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $876/year Price $39/month 4.4 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/16499-164283/Issuetrak-vs-Zendesk) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (2,984)](https://www.capterra.com/p/76113/Wrike/reviews/) $20/month Price $10/month 4.5 Features 4.3 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-227102/Wrike-vs-JIRA-Service-Management) [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)[4.56 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $876/year Price $20/month 4.4 Features 4.5 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/16499-169505/Issuetrak-vs-Zoho-Desk) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) $20/month Price $67/month 4.5 Features 4.5 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-227102/Pulseway-vs-JIRA-Service-Management)