Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Freshdesk Contact Center can help manage and streamline phone conversations in retail/ e-commerce, leisure & hospitality, transportation & logistics, software, NGOs/NFPs, and BFSI industries.
Small Businesses Mid-size Enterprises
I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.
The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.
Easy to use and the dashboard gives overall status of all the calls and queries. Using local phone numbers for the calling is one of the superb features.
A few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.
Nice features like automations. Easy to use in the set-up.
Call flows are not very customizable. You are forced to follow the typical "call center" schema and the pre-recorded messages are terribly narrated.
Setup is easy and works with little effort. Support is absolutely fantastic.
When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem.
I can proudly say that my user experience is very successful. I keep a good opinion of this solution.
Absolutely awful, disgusted in the service in which they provided.
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
When there is a bad wifi it's a bit complicated to hear the other party.
The system is very easy to use. The quality of the connections has been great.
Sometimes there is delay which can make it more difficult to have a fluid conversation - doesn't happen often though.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes their is a delay a few seconds between when you speak and the person on the phone which I believe will be fixed sooner than later.
Guillome: Hi, I'm Guillome. I'm customer success. I am giving Ringover a three out of five and for more reviews like this, click below. In my day-to-day life, I have several customers to call every day and I'm using for that Ringover that is directly connecting to my application to be allowing me to call directly my clients and to be able to have the best conversation I can have with them. So the thing I like the most with Ringover, that is it is adapting perfectly to the other setup applications. I mean, whenever I have a phone number to call, I just need to click on that phone number and it's going directly to Ringover. That way, I don't have to click on several tabs on my web browser. I just need to do it in one click. I'm clicking on calling and then I can call it. That way Ringover allows me to save a lot of time. The thing that I have the most troubles with Ringover it is that the quality of the call might be sometimes going down resulting in that I have to hang out the call and then call again, to be able to get a better connection.
Prioritize real-user-identified key features according to your needs to find your best fit.
Freshcaller
Ringover
Top FeaturesFreshcaller
--
Ringover
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: