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Freshcaller vs Ringover: Which is a better fit?

Updated on February 13th, 2025
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Summary
Key features rated by users
Features selected based on 4,065 reviews from Call Center users.
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
5.0
Chat/Messaging
NA
Call Logging
5.0
Call Tracking
4.0
Call Recording
4.6
% Fit
High performer
Feature ratings
Call Center Management
4.7
Chat/Messaging
4.9
Call Logging
4.6
Call Tracking
4.7
Call Recording
4.8
User satisfaction
4.0
User reviews35
Ease of use
3.9
Functionality
3.8
Value for money
3.8
Customer support
3.8
4.6
User reviews565
Ease of use
4.8
Functionality
4.6
Value for money
4.5
Customer support
4.6
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Freshdesk Contact Center can help manage and streamline phone conversations in retail/ e-commerce, leisure & hospitality, transportation & logistics, software, NGOs/NFPs, and BFSI industries.

Small Businesses Mid-size Enterprises

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Guillaume R
CS
3.0

Guillome: Hi, I'm Guillome. I'm customer success. I am giving Ringover a three out of five and for more reviews like this, click below. In my day-to-day life, I have several customers to call every day and I'm using for that Ringover that is directly connecting to my application to be allowing me to call directly my clients and to be able to have the best conversation I can have with them. So the thing I like the most with Ringover, that is it is adapting perfectly to the other setup applications. I mean, whenever I have a phone number to call, I just need to click on that phone number and it's going directly to Ringover. That way, I don't have to click on several tabs on my web browser. I just need to do it in one click. I'm clicking on calling and then I can call it. That way Ringover allows me to save a lot of time. The thing that I have the most troubles with Ringover it is that the quality of the call might be sometimes going down resulting in that I have to hang out the call and then call again, to be able to get a better connection.

How Capterra sources reviews
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User interface
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169627 video thumbnail}
1 Video
165078
5 screenshots
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5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Freshcaller

28/41
  • Auto-Dialer
  • Callback Scheduling
  • Call Tagging
  • Call Transcription
  • Call Whispering
  • Chat/Messaging
  • Interaction Tracking
  • Monitoring
  • Multi-Channel Communication
  • Performance Management
  • Progressive Dialer
  • Surveys & Feedback
  • Voice Recognition
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Automatic Call Distribution
  • Blended Call Center
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Inbound Call Center
  • IVR
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Queue Management
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

Ringover

Top Features
30/41
Show Call Center Software Features +

Freshcaller

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Ringover

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Freshcaller
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Ringover
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshcaller
  • By Freshworks
  • Located in United States
  • Founded in 2011
Ringover
  • By Ringover
  • Located in France
  • Founded in 2005
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