--- title: "Compare livepro vs Zoho Desk 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare livepro and Zoho Desk based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/165150-169505/livepro-vs-Zoho-Desk" page_type: "comparison" language: "en" --- # livepro vs Zoho Desk Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: liveproZoho Desk2/4 selected [livepro](https://www.capterra.com/p/165150/livepro/)[4.8 (182)](https://www.capterra.com/p/165150/livepro/reviews/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [## livepro](https://www.capterra.com/p/165150/livepro/)[4.8 (182)](https://www.capterra.com/p/165150/livepro/reviews/) Starting Price Contact vendor Value-for-Money 4.8 Functionality 4.6 Ease of Use 4.7 Customer Service 4.9 Reviews Sentiment Based on [182 reviews](#user-reviews) Positive 179 Neutral 3 Negative 0 [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price $20.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [2,216 reviews](#user-reviews) Positive 2,074 Neutral 121 Negative 21 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,555 reviews from knowledge management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 84%Fit High performer Feature ratings Knowledge Base Management 4.8 Content Management 4.8 Document Management 5.0 Content Library 4.8 Customizable Fields 5.0 71%Fit Missing features Feature ratings Knowledge Base Management 4.4 Content Management 4.4 Document Management 4.3 Content Library NA Customizable Fields 4.4 User satisfaction User satisfaction 4.8 User reviews[182](https://www.capterra.com/p/165150/livepro/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.8 Customer support 4.9 User satisfaction 4.5 User reviews[2,216](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for Trusted by contact centers across industries, offering agents accurate, consistent information. It’s used in financial services, utilities, government, and healthcare to enhance customer interactions. Best for Businesses of all sizes across industries including technology, retail, healthcare, and financial services. ## User reviews Pros & cons DS Deanne S. Customer Support Services Manager > "The reporting capabilities are practically endless, giving us insights we didn’t have before, and the overall value we’ve gained from the product has far..." [See full review](https://www.capterra.com/p/165150/livepro/#Capterra___7033645) PG Peter G. Process Improvement Manager > "The feedback/review process is a bit confusing." [See full review](https://www.capterra.com/p/165150/livepro/#Capterra___7030932) Kristin S. Sales Operations Analyst III > "Our main goal was to ensure agents had the answers at their fingertips and that those answers were accurate, consistent, and, most importantly, searchable." [See full review](https://www.capterra.com/p/165150/livepro/#Capterra___7069607) DS Deanne S. Customer Support Services Manager > "Haven't discovered anything that I do not like." [See full review](https://www.capterra.com/p/165150/livepro/#Capterra___7033645) KP Kimberley P. Knowledge Management Lead > "A comparison with over 20 KM platforms was conducted with livepro recognised as the most robust and comprehensive, being most suitable for our large..." [See full review](https://www.capterra.com/p/165150/livepro/#Capterra___6614999) GS Gurvinder S. Customer Contact Officer > "Too many options to search from, sometimes." [See full review](https://www.capterra.com/p/165150/livepro/#Capterra___2443062) KA Kimberly A. Training Supervisor > "The system has helped us unify training materials, streamline updates, and encourage consistent communication." [See full review](https://www.capterra.com/p/165150/livepro/#Capterra___7034773) SB Samantha B. Retail Training Consultant > "There are no features of LivePro that are not liked by myself or staff. " [See full review](https://www.capterra.com/p/165150/livepro/#Capterra___2430269) [View Reviews](https://www.capterra.com/p/165150/livepro/reviews/) DM David M. Technical Support Engineer > "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256) DR Daniel R. Product Manager > "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526) LA Laide A. Chief Executive Officer > "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) RB Rian B. Technical Support Specialist > "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) PS Pereira S. Informatics Engineer > "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) NT Narenthira T. Freelancer > "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) AT Aniruddha T. Operations Support > "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) GL Garcia L. Technology Solutions Manager > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504) PS Pereira S. Informatics Engineer > "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) FB Francois B. Operation Manager > "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) SJ Smita J. Developer > "The tool gives a lot of notifications with no regards to what are essential for a particular function." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) VP Ville P. Specialist > "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147) ClJ Céline J. Social Media Manager > "The mobile version also needs improvement, it’s not as effective as the desktop one." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) CS Connor S. Brokerage Operations Associate > "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) Mustafa A. Director > "The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7128971) VR Verified Reviewer Lead > "The mobile app has limitations, and the free plan is restrictive. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) AA Aditya A. Customer Service Representative > "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) LA Laide A. Chief Executive Officer > "Some occasional system slowdowns can affect productivity." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) FB Francois B. Operation Manager > "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) VR Verified Reviewer Lead > "These factors slightly hinder an otherwise strong help desk solution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) RB Rian B. Technical Support Specialist > "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) GF Gabriel F. IT Intern > "It can be difficult to set up the knowledge base settings the first time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) TC Tom C. IT Technician > "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746) DT Daniel T. IT Engineer > "Load times and performance can be slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820) Kaylie D. Chief Human Resources Officer > "We created a ticketing system that allowed us to prioritize employee requests and reduce response time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199) BS Bruce S. Programme Manager > "Can sometimes feel quite clunky and take time to load" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) SJ Smita J. Developer > "Its not very easy for new beginners to learn and use and the users need to be trained well." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) PNK Peter N K. Cyber Security Engineer > "Ticket management and real time alerts and notification makes Zoho Desk our top priority." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) CB Cherry B. Customer Success Manager > "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190) RM Rebotile M. IT Manager > "Zoho has knowledgeable features that enable to create self service for customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750) VP Victoria P. Business partner > "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092) CS Connor S. Brokerage Operations Associate > "We use Zoho Desk to organize help articles for our customers and it has been very valuable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) 🪃 Isaac D. CPO > "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) TK Taylor K. Engineer > "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) CB Christoph B. COO > "The teams appreciate the ability to configure and to add / draw reports from it." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747) AW Alexander W. Project Manager > "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494) AA Aditya A. Customer Service Representative > "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) BK Bishoy K. Infrastructure Engineer > "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454) BL Brandon L. Cyber Security Specialist > "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Nikita V. Marketing Manager CRM > "It is not customizable to be used simultaneously in several languages and markets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585) BL Brandon L. Cyber Security Specialist > "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) LK Liam K. CMO > "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592) NT Narenthira T. Freelancer > "Our group can use this stage to accomplish almost 100 percent client care inclusion." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) NT Narenthira T. Freelancer > "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) GB Goma B. Instructor > "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236) SA Shriyani A. Assistant manager > "ZOHO DESK is a wonderful and fantastic software which helps in most of the professional jobs like customer relationship building, call..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5085912) Saskia M. Senior Director Sales Marketing > "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) AM Andrew M. Customer Service Manager > "It enables seamless communication and engagement with our customers via live chat in multiple communication channels." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6183613) SS Shannon S. Functional Analyst > "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) GF Gabriel F. IT Intern > "I like that it has the option to approve a request to access the knowledge base" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) PJ Peter J. Consultant > "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) Himanshu R. Operations Manager > "Some of the icons difficult to understand." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788) BL Brandon L. Cyber Security Specialist > "I like its customer-centric approach and the ability to create and customize specific incident handling workflows." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) SK Sanu K. Scientists > "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986) TK Thorsten K. Chief of office of Airworthiness > "I like it's ability to keep tickets open until they're worked upon." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6646817) SK Sudhanshu K. Junior Full Stack Developer > "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228) ABHAYA S. system engineer > "Overall it meets the core needs of IT service management with solid flexibility and security." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314) MS Madhusudan S. Software Engineer > "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641) Ujjwal S. Hr > "Zoho Desk has been a reliable tool for handling customer support efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999) David H. Software Engineer > "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730) CM Charu M. Head HR > "The team is responsive, knowledgeable, and goes above and beyond to ensure seamless issue resolution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6687881) OA Omolayo A. Business Consultant > "The mobile app does not have some valuable features that the website version has and does not leave you online." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4158709) ClJ Céline J. Social Media Manager > "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) Stephanie J. System Administrator > "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407) TC Tiffany C. Owner CEO > "They provide 4 different pricing plans that are affordable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6614303) Miranda M. Account Executive > "Not as easy to use for larger tickets, which do come up every so often with Family accounts like restaurant or hotel groups, or..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3866091) AH Autumn H. Front Office Administrator > "You can use the app on your desktop or your web browser!" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6615986) Parth S. SOFTWARE ENGINEER > "lack of user customization in entry level package which makes it lesser productive" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4734257) CM Charu M. Head HR > "It's undoubtedly one of my favorite platforms for reliable services and cutting-edge features." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6687881) SS Saher S. Executive > "In edit ticket option it becomes sometimes difficult to search contacts." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4727438) SH Shauna H. Accounts Payable > "All my email came into one inbox and could be organized." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268) KS Kauta S. human resource manger > "Unfortunately the software is slow and this waste time" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6039759) SS Surjeet S. Software developer > "Zoho desk's User interface is intuitive and easy to use Also it provides valuable insights and reports that help me to make informed..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4734115) JL Jay L. Customer Success Manager > "Their interface seems to always be in the middle of a change, and there are frequent glitches that happen. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4378566) Matthew B. Director Of Marketing And Advertising > "With Zoho One, organizations get access to a suite of useful tools in a unified interface." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) RH Rahim H. Research Tech > "The user interface is not very friendly." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3610739) RS Roja S. Solution manager > "They interface is very user friendly.get started also very easy." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6128819) MH Matthew H. President/CEO > "The user interface can be a bit confusing if you are an entry level user." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___2523335) JV Joicy V. Searcher > "Clean interface, minimalista, easy to understand including to those who are not familiar with a management team platform." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4822697) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) David H. Software Engineer > "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730) AGA Abdul-Gafar A. IT Systems Administrator > "It's feature rich and integrates well with the other zoho products" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6579225) CA Carl A. Managing Director > "A little bit tricky to integrate with own domain" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3290402) VR Verified Reviewer board member > "easy to use CRM, works well with other software integrations" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668078) CS Cherrelle S. Customer Service Representative > "There is a lot of terminology you have to learn before you can properly implement the program . Unless it is another Zoho product..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___2745792) AM Andrew M. Customer Service Manager > "Zoho Desk integrates better with many applications that I already use in our organization." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6183613) Julio G. General Manager > "This may be due to my lack of effort to make better use of this existing functionality." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561245) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) VR Verified Reviewer Operations Manager > "some sections are not as user friendly as I would like." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3610906) SR Simone R. Software developer > "The GUI is quite intuitive, so you won't need any tutorial to start using Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6096286) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) TT Tommy T. AV Technician > "Simple and easy to use." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6596718) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) SS Shannon S. Functional Analyst > "It is intuitive, links to other software's, and has kept up to date with new technology." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) [View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) ## User interface 4.80 (182) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) 4.51 (2,216) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important livepro 34/38 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Calendar Management - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Decision Support - Discussions/Forums - Document Management - Drag & Drop - Full Text Search - Generative AI - Knowledge Base Management - Live Chat - Multi-Language - Reporting & Statistics - Self Service Portal - Single Sign On - Social Media Integration - SSL Security - Surveys & Feedback - Tagging - Text Editing - Third-Party Integrations - Widgets - Workflow Management [See all features](https://www.capterra.com/p/165150/livepro/#features) Zoho Desk 34/38 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Calendar Management - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Decision Support - Discussions/Forums - Document Management - Drag & Drop - Full Text Search - Generative AI - Knowledge Base Management - Live Chat - Multi-Language - Reporting & Statistics - Self Service Portal - Single Sign On - Social Media Integration - SSL Security - Surveys & Feedback - Tagging - Text Editing - Third-Party Integrations - Widgets - Workflow Management [See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features) ### Recognition livepro is recognized as a top-rated tool in 2 Capterra Shortlist reports Zoho Desk is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support livepro Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details livepro - By livepro Knowledge Management - Located in Australia - Founded in 2001 Zoho Desk - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [livepro](https://www.capterra.com/p/165150/livepro/)[4.80 (182)](https://www.capterra.com/p/165150/livepro/reviews/) vs [Confluence](https://www.capterra.com/p/136446/Confluence/)[4.48 (3,720)](https://www.capterra.com/p/136446/Confluence/reviews/) Contact vendor for pricing Price $5.42/month 4.6 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136446-165150/Confluence-vs-livepro) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $20/month Price $25/month 4.5 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-169505/Salesforce-vs-Zoho-Desk) [livepro](https://www.capterra.com/p/165150/livepro/)[4.80 (182)](https://www.capterra.com/p/165150/livepro/reviews/) vs [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[4.36 (5,469)](https://www.capterra.com/p/1167/SharePoint/reviews/) Contact vendor for pricing Price $5/month 4.6 Features 4.3 4.7 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/1167-165150/SharePoint-vs-livepro) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [livepro](https://www.capterra.com/p/165150/livepro/)[4.80 (182)](https://www.capterra.com/p/165150/livepro/reviews/) vs [Notion](https://www.capterra.com/p/186596/Notion/)[4.72 (2,825)](https://www.capterra.com/p/186596/Notion/reviews/) Contact vendor for pricing Price $12/month 4.6 Features 4.6 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/165150-186596/livepro-vs-Notion) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $20/month Price $115/month 4.5 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-169505/Zendesk-vs-Zoho-Desk) [livepro](https://www.capterra.com/p/165150/livepro/)[4.80 (182)](https://www.capterra.com/p/165150/livepro/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Contact vendor for pricing Price $29/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-165150/Connecteam-vs-livepro) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $20/month Price $15/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk) [livepro](https://www.capterra.com/p/165150/livepro/)[4.80 (182)](https://www.capterra.com/p/165150/livepro/reviews/) vs [Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.75 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) Contact vendor for pricing Price $2.99/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/165150-233181/livepro-vs-Paperpile) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $20/month Price $25/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk) [livepro](https://www.capterra.com/p/165150/livepro/)[4.80 (182)](https://www.capterra.com/p/165150/livepro/reviews/) vs [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (640)](https://www.capterra.com/p/224830/Guru/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.8 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/165150-224830/livepro-vs-Guru) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) $20/month Price $29/month 4.5 Features 4.4 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/169505-185973/Zoho-Desk-vs-HelpDesk)