livepro vs Vivantio: Which is a better fit?

Tech Support team are extremely helpful and friendly. Quizzes are a fantastic training tool as is the ability to insert 'how to' videos to the page.

It's to say that there was anything to dislike about livepro's software; anytime I had trouble or had an issue/ question, the support team would get to work solving it.

The support is brilliant and the team are always there to support when needed, the online self-service portal is super helpful as well.

The administration is frustrating, I often have issues logging in to the platform.

It's super easy to find info, search just works. I love all the options to deliver info and it really helps to be able to quiz staff on items.

Hayley H

Process Improvement Consultant

Setting up scopes/roles/users can be a little difficult.

I like the ease of use, I am new to the administrator role in using Livepro and i find it easy to develop and edit content. I also enjoy the ability to edit code in the back end when necessary.

The UI is very functional but can be improved (no specific criticism).

Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program.

For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.

Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.

Now this functionality is lost. Every time we raise a change, the suggested articles are being randomly displayed, in which have nothing to do with the change itself.

Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.

The log comment size is too small which makes difficult to read the comments. And something the view get's corrupted.

Having worked on the previous version of Vivantio I can confirm that this release is a great improvement on what we previously had.

The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.