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Property owners, campground and RV park operators, Parks and Recreation managers, and anyone seeking efficient reservation management software to streamline operations and maximize guest satisfaction
Campgrounds, RV Resorts, RV Storage and Marinas
I love working with RoverPass. Their customer service is outstanding and the software itself is very user friendly.
Second, I have had several guests have to cancel and are very upset when the fees are not refunded. All they tend to see is "full refund if cancelled.
I love the fact that I can text/email the reservationists and even talk with them on the one, giving a more personal service. And their 'trouble-shooting' support staff are excellent.
The calendar feature is frustrating if you are doing multiple bookings or blocks for the same dates - after each one, it reverts back to “today. That gets time-consuming on our end.
Great - because of their excellent customer service, RoverPass listens to their customers and makes adjustments to the system as needed.
I am not able to correct my mistakes in reservations, like a price change, once the credit card has been charged with only a deposit. I cannot change the final price without requesting support.
My experience has been excellent. Great product with good support and ease of use.
Platform Fees are the biggest guest complaint.
Customers love the ease of the online reservation process have had numerous compliments about the online reservation system and the integrated webpage.
This is not a program that will leave you hanging. He really did a phenomenal job including all the needs and if we came up with an idea he implemented it for us.
We compared several other (better known) options and found the cost, simplicity and ease of use with Premier to be notably better. So Glad we made this choice.
We were new campground owners, buying a 65 yer old campground with no website or reservation system.
From set up right through the learning period and the off season changes, they have been very easy to work with at every step. Response time is amazing and I am very pleased.
The only con that I can think of is that sometimes the page I want to load is a little bit slower than I would prefer, but no nearly as slow as the previous software.
The Reports are wonderful for keeping tabs on the customer data. The reps are available to help with any issues which there have not been many.
RoverPass
Top FeaturesPremier Campground Management
RoverPass
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Premier Campground Management
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