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We serve appointment-driven businesses in the dental, beauty, wellness, and fitness markets.
We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users.
The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all.
I was really pleased experiencing the outstanding GUI Engati platform provides.
And the team is very laid back, I would have raised so many tickets and requests for fixes. And now they are about to kill the WhatsApp user interface.
The overall experience is pretty great. I love how much support they are always ready to provide.
So, an e-commerce user looking for an agent is kept waiting as the app doesn't even notify the agent, and there you go, you lost your customer.
From an amazing instantaneous WhatsApp, they want to transfer the interactions to their app.
Irritating problems like bot not getting renamed, not getting connected to website in mulyiple attempts.
I like how friendly the software is when texting back and forth with clients. It does a really good job of making sure people feel supported.
I have lost clients over this issue and that is bad for business. Also, a credit card is absolutely necessary in order to reserve an appointment.
It works flawlessly and is a perfect example of the magic of cutting-edge technology. Brilliant and highly recommended.
More bookings, less lost clients, more time for front end staff not needing to return as many voicemails.
Ease of use, ability to write your own scripts and tailor the service to your company. And the customer service has been outstanding.
Voicemails are hard to get to on the website on a phone.
The customer service was excellent and every person I spoke to was helpful and friendly.
Well the only hindrance is that it's text only so if the person's calling from a landline and chooses not to leave a message we can't help them.
Engati
Top FeaturesTrueLark
Engati
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TrueLark
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