Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
All enterprises Marketing Agencies Digital Marketing Companies Tech Resellers Small and Medium Businesses
Businesses looking for customer support software belonging to industry verticals such as BFSI, on-demand services, travel and hospitality, e-commerce, ed-tech, SaaS, and telecom.
We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users.
The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all.
I was really pleased experiencing the outstanding GUI Engati platform provides.
And the team is very laid back, I would have raised so many tickets and requests for fixes. And now they are about to kill the WhatsApp user interface.
The overall experience is pretty great. I love how much support they are always ready to provide.
So, an e-commerce user looking for an agent is kept waiting as the app doesn't even notify the agent, and there you go, you lost your customer.
From an amazing instantaneous WhatsApp, they want to transfer the interactions to their app.
Irritating problems like bot not getting renamed, not getting connected to website in mulyiple attempts.
Easy integration with Dialogflow, excellent UI, very supportive and responsive support team.
The fact that core things didn't work. It was always a struggle.
What I liked the most is that the platform is constantly evolving, and most importantly, the support and proactivity service in resolving doubts or queries is very good.
The core functionality doesn't work despite all their promises. My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed.
It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service.
The ease of integration with Dialog Flow was great. Customer Support was excellent as well.
Engati
Kommunicate
Top FeaturesEngati
--
Kommunicate
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: