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Engati vs Kommunicate: Which is a better fit?

Updated on December 29th, 2024
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Summary
Features in Chatbot
16
30
  • Contextual Guidance
  • Customer Experience Management
  • Sentiment Analysis
19
Best performer
30
  • Automated Responses
  • Automated Routing
  • Canned Responses
User satisfaction
4.0
User reviews25
Ease of use
4.0
Functionality
3.9
Value for money
3.9
Customer support
4.2
4.6
User reviews43
Ease of use
4.6
Functionality
4.4
Value for money
4.4
Customer support
4.7
Price starts from
--
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

All enterprises Marketing Agencies Digital Marketing Companies Tech Resellers Small and Medium Businesses

Businesses looking for customer support software belonging to industry verticals such as BFSI, on-demand services, travel and hospitality, e-commerce, ed-tech, SaaS, and telecom.

User reviews
pros & cons
1 / 4
View Reviews
1 / 3
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
165384
5 screenshots
172677
4 screenshots

Engati

16/30
  • A/B Testing
  • Augmented Analytics
  • Automated Responses
  • Automated Routing
  • Canned Responses
  • Customer Support
  • Customer Surveys
  • For Sales/Marketing
  • Language Detection
  • Lead Capture
  • Lead Qualification
  • Process/Workflow Automation
  • Query Suggestions
  • Virtual Assistant
  • AI/Machine Learning
  • Chatbot
  • Code-free Development
  • Contextual Guidance
  • Customer Experience Management
  • Customizable Branding
  • Intent Recognition
  • Live Chat
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Pre-Configured Bot
  • Proactive Chat
  • Sentiment Analysis
  • Transcripts/Chat History
  • Transfers/Routing
See All features
Hide Chatbot Software Features -

Kommunicate

Top Features
19/30
Show Chatbot Software Features +
Engati
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Kommunicate
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Engati
  • By Avniro Group
  • Located in United States
  • Founded in 2016
Kommunicate
  • By Kommunicate
  • Located in United States
  • Founded in 2015
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