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Businesses of all sizes who are looking to transform how they communicate with their consumers to increase sales & improve customer care through web chat, SMS, Apple Business Chat, WhatsApp, and more.
We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users.
The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all.
I was really pleased experiencing the outstanding GUI Engati platform provides.
And the team is very laid back, I would have raised so many tickets and requests for fixes. And now they are about to kill the WhatsApp user interface.
The overall experience is pretty great. I love how much support they are always ready to provide.
So, an e-commerce user looking for an agent is kept waiting as the app doesn't even notify the agent, and there you go, you lost your customer.
From an amazing instantaneous WhatsApp, they want to transfer the interactions to their app.
Irritating problems like bot not getting renamed, not getting connected to website in mulyiple attempts.
Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.
Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.
I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience.
The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.
Terrible customer service - we were charged for months after closing the account.
It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.
Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).
Engati
Conversational Cloud
Top FeaturesEngati
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Conversational Cloud
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