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Entrepreneurs, small businesses or enterprises in need to improve their customer service experience at their digital channels.
We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users.
The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all.
I was really pleased experiencing the outstanding GUI Engati platform provides.
And the team is very laid back, I would have raised so many tickets and requests for fixes. And now they are about to kill the WhatsApp user interface.
The overall experience is pretty great. I love how much support they are always ready to provide.
So, an e-commerce user looking for an agent is kept waiting as the app doesn't even notify the agent, and there you go, you lost your customer.
From an amazing instantaneous WhatsApp, they want to transfer the interactions to their app.
Irritating problems like bot not getting renamed, not getting connected to website in mulyiple attempts.
Engati
Top FeaturesB2Chat
Engati
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B2Chat
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