# Compare Momentum vs Nextiva 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Momentum and Nextiva based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/165392-175788/Momentum-Mobility-vs-Nextiva

---

# Momentum vs Nextiva Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MomentumNextiva2/4 selected

[Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.7 (101)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)

[## Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.7 (101)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.5

Customer Service

4.6

Reviews Sentiment

Based on [101 reviews](#user-reviews)

Positive

95

Neutral

3

Negative

3

[## Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [914 reviews](#user-reviews)

Positive

829

Neutral

38

Negative

47

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## Summary

* * *

Key features rated by users

Features selected based on 2,899 reviews from voip software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Mobile Access

NA

Online Voice Transmission

NA

Video Conferencing

5.0

API

NA

Call Routing

4.7

80%Fit

Not enough reviews

Feature ratings

Mobile Access

4.6

Online Voice Transmission

4.8

Video Conferencing

4.6

API

1.0

Call Routing

4.8

User satisfaction

User satisfaction

4.7

User reviews[101](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.6

Customer support

4.6

User satisfaction

4.6

User reviews[914](https://www.capterra.com/p/175788/Nextiva/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Momentum boosts communication by integrating managed network and Microsoft Teams, streamlining interactions, enhancing collaboration, and improving efficiency for businesses and customers.

Best for

Businesses of any size who want to better connect with their customers.

## User reviews

Pros & cons

JJ

Jeremy J.

Senior Systems Manager

> "We came to them via an acquisition and despite a slightly rocky migration the service since going live has been..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6778439)

RL

Robin L.

Accounting Manager

> "If I am in areas where WiFi is weak, then call connections do not happen on both ends of the call."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6724487)

RP

Raj P.

Manager

> "Their team is knowledgeable, courteous, and always willing to go the extra mile to ensure customer satisfaction. If..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

NH

Nathan H.

IT Director

> "The PM is not able to answer all the questions and the workbook doesn't have great instructions."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6241203)

DS

Depei S.

Network Engineer

> "The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495)

EF

EARL F.

PRINCIPAL

> "COMPLETE LACK OF SERVICE WAS MY BIG ISSUE - COULD NEVER REACH A HUMAN -"

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6508074)

PK

Paul K.

President

> "Giving customers pertinent information with our customized greeting strategy and therefore reducing the number of..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4749441)

JS

Josh S.

Controller

> "Prior account managers unwilling to work with our current needs. "

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6691267)

RP

Raj P.

Manager

> "From the moment I engaged with them, I experienced zero wait times, which is a rarity in today's fast-paced world."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

VR

Verified Reviewer

IT Support Technician

> "The ability to self-service our phone lines in the online Teams connector is lacking."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___5061045)

RP

Raj P.

Manager

> "They have set a benchmark in the industry with their zero wait times and unwavering commitment to excellence."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

MK

Matthew K.

IT Director

> "I haven't come across an issue that has made me want to leave any negative remarks."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6708833)

TG

Todd G.

Vice President

> "Anytime i had an Issue the support team was extremely fast in fixing any problem we might have had."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6780354)

TG

Todd G.

Vice President

> "I have yet had a bad experience to report."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6780354)

PG

Paul G.

CEO

> "I love the guided and variety of background sounds"

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6882269)

DS

Depei S.

Network Engineer

> "Currently, it doesn't operate as fluidly as I would like, leading to it being underutilized by our staff."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495)

RP

Raj P.

Manager

> "Zero Wait Times, Customer service and Reliable Technology"

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

DS

Depei S.

Network Engineer

> "One area that falls a bit short of expectations is their SMS functionality."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495)

AR

Andy R.

Purchasing

> "Their user portal call recording services are great to work with."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6719557)

JW

Jonathan W.

Web Developer

> "Call transfers can be a little tricky sometimes."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4974736)

JJ

Jeremy J.

Senior Systems Manager

> "We are generally very pleased with our Momentum service."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6778439)

KP

Kris P.

Principal

> "The service response, and lack of speed to get this issue resolved."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___5100388)

PK

Paul K.

President

> "They do a nice job especially for us as a small business where I don't have a team member that is dedicated to our..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4749441)

MPJ

Michael Paul J.

Managerial Consultant

> "I asked why we were being charged 3200 when our monthly bill was 160."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

MO

Mikael O.

Helpdesk II

> "Solid call qualityGreat softphone feature, for cases where the physical phone is not present."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4771194)

CH

Chelsea H.

Data and Operations Manager

> "The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4284700)

MK

Matthew K.

IT Director

> "Momentum has proven to be a valuable asset and partner in our business's success."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6708833)

KW

Kim W.

Program Manager

> "I have a "call forward" feature on one button, but it doesn't seem to work at all times I need it to."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4091336)

JS

Josh S.

Controller

> "Our new account manager is super helpful, and service is stable."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6691267)

MPJ

Michael Paul J.

Managerial Consultant

> "On Monday, 5/22, \[sensitive content hidden\] emailed that I was not authorized on the account."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

Jerry M.

IT Systems / Senior TelCom Engineer

> "That plan revolves around my office staff's needs and the flexibility of the system to help make business decisions..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___3969588)

GS

Geralyn S.

Senior Consultant - IT

> "There were challenges in getting all the numbers assigned to the right people during implementation that caused a..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4299296)

PG

Paul G.

CEO

> "Thanks, Momentum team."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6882269)

JC

Jessica C.

Office Manager

> "It was my first time calling to G12 communications since starting, failed to mention that I would be charged for a..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4319604)

JW

Joseph W.

IT Consultant

> "G12's process from initial inquiry, to creating scope of work, implentation, and follow up is exceptional."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6073188)

MPJ

Michael Paul J.

Managerial Consultant

> "No one called."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

DS

Depei S.

Network Engineer

> "G12 Communications not only offers technologically advanced solutions, but also excels in the sphere of customer..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495)

MPJ

Michael Paul J.

Managerial Consultant

> "No one called."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

JW

Jonathan W.

Web Developer

> "The phones we have from G12 have lots of features, and customer service is great when I've needed help."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4974736)

Jerry M.

IT Systems / Senior TelCom Engineer

> "Our previous provider COULD NOT keep up with our UCaaS growth potential. "

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___3969588)

DK

Dave K.

Sales and Mareting

> "G12 has the ability to scale seamlessly with a small business. As we grow as a business and our needs change, G12..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4170450)

BG

Brian G.

Director of Sales

> "Not the best software if you are looking for a ton of features and benefits."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___3498728)

[View Reviews](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

CD

Charles D.

Director of Lab Operations

> "Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6252370)

AL

Amy L.

Office Manager

> "The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160)

KL

Keith L.

Systems administrator

> "Nextiva is a great platform for me because I want to self manage my call flows and call center ad it gives me all the tools I need to do that."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238314)

AL

Amy L.

Office Manager

> "The service on the app doesn't always work properly. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160)

TS

Tiffany S.

Comptroller

> "They have great customer service that walk you through the set up and help you get everything that you need for your incoming calls with our customers."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238409)

Ginna G.

Attorney

> "I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6864075)

SH

Simon H.

Mediator and Arbitrator

> "Much less expensive than POTS, much better voice mail system. And on the rare occasions when I need support (probably no more than 3 times in 5+ years) could reach..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269462)

KR

Kyle R.

IT Project Manager

> "Sometimes voip phones would have provisioning issues reaching the server"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6786575)

JC

Jerick C.

Administrative

> "Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249)

SS

Sean S.

Owner

> "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6597540)

BT

Benjamin T.

Communications Manager

> "The system allows for quick and easy setup of a business phone menu and voicemail system."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6267625)

NR

Nathan R.

Director of IT

> "It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6241001)

JS

Jason S.

President

> "Most integrations worked the first time after they were installed."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7064322)

AA

Armando A.

Marketing Manager

> "While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6246551)

JC

Jerick C.

Administrative

> "Even though my experience has been quite good, I think that the mobile app's user experience may be improved by simplifying some of its capabilities, especially for..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249)

EL

Everett L.

owner

> "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

MN

Mary N.

IT Director

> "My users are always moving and I have been able to setup phones in the admin office and distribute them in other buildings with ease."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6256964)

EL

Everett L.

owner

> "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

AN

Alisha N.

Customer Service Lead

> "The support team is readily available through chat, email, online portal access with quick videos, or by phone."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238782)

ZM

Zeus M.

Chief Operations Officer

> "Our closing rate for sales and appointment setting has gone up significantly using call monitoring and recording, without being able to hear and see what our staff are..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025375)

Brandon K.

Business Development Manager

> "Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels, onboard..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221079)

DE

Daniel E.

IT Systems Administrator

> "The computer prompts when you call in don't give you enough time to enter your Nextiva phone number!"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6271118)

CR

Cade R.

Sales Manager

> "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809)

MC

Mariangel C.

Customer service representative

> "One potential drawback of Nextiva is that it may be considered relatively more expensive compared to some other business communication solutions, especially for small..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006620)

AC

Andrew C.

Associate

> "Full call control using an endless variety of call flow options, mobile connectivity, desktop app allowing you to take a softphone anywhere, voicemail via email,..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025653)

AA

Abdulrahman A.

IT Software Management

> "The iOS app could be a little better with clearing missed calls and stopping the annoying pop-up that keeps asking me to enable cellular data when it is already..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6227057)

BT

Benjamin T.

Communications Manager

> "Nextiva Business Phone Service is well suited to users who need to set up an automated phone menu."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6267625)

AM

Ariel M.

Customer Experience Manager

> "There are occasionally service issues where the phone goes down but I have not been with one phone provider that has not had issues."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237358)

WJ

Wally J.

Logistics coordinator

> "We rely on Nextiva Business Phone Service to handle our communication challenges, enhancing teamwork, ensuring customer satisfaction, and keeping our team connected,..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025734)

PL

Princess L.

Owner

> "I had phone problems and the phone company was not able to help me, I could not run a business with no phone service. since then I switched to Nextiva and I’ve never..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237354)

BH

Bruce H.

President

> "This is from Nextiva in response to a customer: Here at Nextiva we pride ourselves on our honesty and Amazing Service, and we strive to deliver both on every customer..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#SoftwareAdvice___6237327)

LB

Larisa B.

General Manager

> "I don't know why it takes 3+ months for them to approve companies to use their service, but that is an unforgivable about of time."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6323264)

JJ

Jamie J.

Operations Manager

> "With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148532)

LB

Larisa B.

General Manager

> "I was told by the initial person who helped set us up that they have no control over the capaign registry and no way to expedite the process."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6323264)

RM

Robert M.

Director

> "We are in the process of phone migration from Cisco Call Manager to Nextiva, Nextiva offered a competitive offer that makes it easy to move forward with a new phone..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047296)

AH

Ariz H.

Director

> "Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025428)

MZ

Melissa Z.

Manager

> "This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc)."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024234)

ARR

Antony Ryan R.

Call Center Operator

> "Sometimes we face a delay in the call logs, i don't believe it is nextiva fault but that happens."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269456)

LS

Lauren S.

Sr. Client Success Manager

> "I like that I can take business calls on the go when I am traveling or on the road for work."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6240815)

MG

Mario G.

IT Director

> "If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened)."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6092301)

RL

Rachel L.

Customer Service Representative

> "You can always count on the call flow coming in at the call center in a fair and orderly fashion. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6363495)

RB

Robert B.

IT Officer

> "The desktop application was replaced soon after we converted and it is not very good or well thought out."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237368)

DF

Damain F.

Finance Director

> "The mobile app is a standout, enabling users to stay connected on the go, enhancing productivity and flexibility for remote teams."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789)

BH

Bruce H.

President

> "My experience with Nextiva is the company couldn't rent ethical standards, let alone own them. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#SoftwareAdvice___6237327)

DV

Don V.

Admin Assistant

> "Making changes is easy and mostly straight forward. If I don't know how to do something there are many tutorials and I can always rely on a customer service rep via..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269407)

RB

Robert B.

IT Officer

> "I don't understand why a desktop application will make my computer ring."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237368)

AS

Ace S.

Sales Coordinator

> "The flexibility and scalability of their service allowed us to add or remove lines as needed, making it easy to adapt to changing business requirements."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048031)

PL

Princess L.

Owner

> "I switched from another VOIP company to this one because when there was a problem, there was no one there to help me."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6237354)

TM

Theodore M.

IT Director

> "I manage all of the systems for my company including the two previous phone providers, internet providers, alarm system, saas providers, etc. etc. etc., and Nextiva is..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221303)

ST

Samantha T.

President

> "Nextiva depends on the internet., so when internet is down, so are the phones."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642)

CH

Carl H.

Marketing

> "As a remote worker, Nextiva makes it possible to call, text, or chat with colleagues and customers from my own phone extention."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024122)

EL

Everett L.

owner

> "unreliable connectivity."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

HC

Harry C.

Property Manager

> "Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6226148)

EL

Everett L.

owner

> "unreliable connectivity."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

KB

Kyle B.

Co Owner

> "The thing I like most about Nextiva is how easy it is to use. When it comes to texting customers and making contacts, or answering calls from outside the office,..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6251002)

EL

Everett L.

owner

> "No customer support."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

AB

Alejandro B.

Virtual Assistant

> "I have no complains. And another feature I like is that it does not use much of my RAM when using it."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6244963)

BM

Barbara M.

Law Clerk

> "Wait times were long and there were a few times where we were on the line waiting and the call would drop, resulting in us having to wait even longer."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5039073)

Jeremy B.

VP Growth

> "Works great and calls do not get marked spam (unlike Dialpad)."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6311016)

GM

Gilbert M.

owner

> "Extremely poor customer support. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6822512)

AR

Amber R.

Operator

> "As a small business we've been able to streamline our communication needs with a single provider."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6239203)

TD

Tabitha D.

Administrative Assistant

> "Our transfer system was not operating properly."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6638003)

ST

Samantha T.

President

> "Nextiva was a cost effective way to provide phones to several employees."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642)

TL

Terry L.

Marketing Manager

> "A couple things i didn't understand, like parking a phone takes up a phone line, having the paging system takes up a phone line. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6107062)

CB

Christina B.

CFO

> "Having the ability to download the Nextiva app on my cellphone allows me to step away from the office and still stay connected."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081939)

TL

Tina L.

Office Manager Assistant

> "It's a bit not initially flexible when it comes to adjusting the phones' operations based on holidays or locations that are not open every other weekend."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122)

KB

Kyle B.

Co Owner

> "From text messages, calls, and voicemails it is an amazing service."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6251002)

JK

Joe K.

sales manager

> "Wait times, customer service needs an improvement, transfers between agents and departments for trunk accounts."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047252)

LE

Laura E.

LOGISTIC COORDINATOR

> "Nextiva has been a very useful tool for my companythe nextiva application is also very good and there are many tools that we can use to record calls, which is amazinf..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5031409)

DC

David C.

Head of Media Ops & Distribution

> "Like much of the global workforce, over the course of COVID my role went from in-office to remote. When moving to my current location, I ended up in a dead zone for..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025826)

SM

Sharon M.

Director of Operations / Property manager

> "We love the call forwarding features, such as when we need to work from home and use our personal cell phones for business-related calls. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5027181)

MC

Maddie C.

Office Manager

> "I find it a little clunky to use and prefer calling in."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238608)

TL

Tina L.

Office Manager Assistant

> "We were porting over 190 phonelines from our seventeen clinics including several faxlines, and Nextiva had made sure we'd lost none of them during the transition to..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122)

ST

Samantha T.

President

> "We didn't get any training on how to use the phone system."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642)

FM

Felipe M.

Logistics Coordinator

> "I work as a freight broker and making and receiving calla everyday is a critical part of my job, Nextiva has succeeded to accomplish this role effectively for me."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024424)

AMR

Andres Mauricio R.

Operations manager

> "The prior app had been riddled with numerous problems, which inevitably resulted in a significant loss of calls, ultimately translating to a loss of revenue for our..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024149)

WF

William F.

Engineer

> "We have not experienced a single outage in two years, and their service department has been reliable and responsive in supporting MACs and assisting with advanced..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6018178)

JB

John B.

Owner

> "It is a chore switching phone systems, but with all the changes Nextiva has made recently I do not see myself switching to another provider as long as the reliability..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6027350)

JP

Jessica P.

Program Support

> "My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6050303)

ES

Erin S.

Managing Director

> "They even follow-up to make sure the problems do not continue. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238786)

[View Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/)

## User interface

No images or videos  
provided by vendor

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

4.61 (914)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Momentum

13/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/165392/Momentum-Mobility/#features)

Nextiva

Top features

35/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/175788/Nextiva/#features)

### Recognition

No recognitions have been awarded to Momentum

No recognitions have been awarded to Nextiva

### Deployment & support

Momentum

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Nextiva

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Momentum

-   By Momentum
-   Located in United States
-   Founded in 2001

Nextiva

-   By Nextiva
-   Located in United States
-   Founded in 2008

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