# Compare Momentum vs Twilio 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Twilio and Momentum based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/165392-180158/Momentum-Mobility-vs-Twilio-Communications-Platform --- # Twilio vs Momentum Features and Cost Comparison Last updated May 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TwilioMomentum2/4 selected [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) [Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.6 (102)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/) [## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $0.01 Value-for-Money 4.2 Functionality 4.5 Ease of Use 4.1 Customer Service 4 Reviews Sentiment Based on [505 reviews](#user-reviews) Positive 446 Neutral 27 Negative 32 [## Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.6 (102)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment Based on [102 reviews](#user-reviews) Positive 95 Neutral 3 Negative 4 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 2,376 reviews from voip software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Missing features Not enough reviews Feature ratings Mobile Access NA Online Voice Transmission 4.4 Video Conferencing 5.0 API 4.3 Chat/Messaging 4.3 \--%Fit Missing features Feature ratings Mobile Access NA Online Voice Transmission NA Video Conferencing 5.0 API NA Chat/Messaging NA User satisfaction User satisfaction 4.4 User reviews[505](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Ease of use 4.1 Functionality 4.5 Value for money 4.2 Customer support 4.0 User satisfaction 4.6 User reviews[102](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.6 Customer support 4.6 Price starts from Price starts from $0.01Usage Based, Not provided by vendor - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries. Best for Momentum boosts communication by integrating managed network and Microsoft Teams, streamlining interactions, enhancing collaboration, and improving efficiency for businesses and customers. ## User reviews Pros & cons BB Bonnie B. Digital Systems Manager > "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7173962) Eric T. Director, DX > "When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7086351) DS David S. Vice President > "Twilio is very powerful and allows me to not only send bulk emails but also text." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7074898) VR Verified Reviewer Backend Developer > "A few parts of the setup were confusing at first, especially while configuring some API settings." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7147106) VR Verified Reviewer Software Engineer > "Anytime I have issues or questions with twilio development, I can easily reach out to the support and they will respond with solutions quickly." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7082379) JC Jessica C. Customer service representative > "the amount of times there were issues receiving calls and or there were no calls coming in thru the lines without rebooting the system." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7040475) SS Shane S. CEO > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6832103) MT Mario T. Admin > "They are charging me for services I never used and previously blocked, such as long-distance and regular calls." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426) WS William S. Director > "Twilio provides API access so you have full control over all your call data" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6850543) BB Bonnie B. Digital Systems Manager > "It's also difficult to navigate the backend and find what you're looking for including billing." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7173962) Andrew M. Owner > "An excellent developer platform for telephony communications, cheap and relatively easy to build no-code solutions" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7157141) CM Clancy M. CEO > "They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month later without warning..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6378498) Andrew B. Owner/ Operator > "You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185) MF Megan F. Owner Manager > "I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost on top of everything..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6649987) Lydia L. Blow Mold Operator > "It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal level." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6025564) VR Verified Reviewer CTO > "Overall, it feels more like a developer tax than a reliable communication platform." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) AS Arjan S. CEO > "The value for money is excellent, especially with the robust features for automating SMS and emails in India." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213) EP Emanuele P. Software Engineer > "It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7051415) VR Verified Reviewer Outreach Director > "For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6865179) GS Gaurav S. Director > "Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6405062) RA Rahman A. Marketing Specialist > "It’s helped us get to customers more quickly and more directly, especially when email is simply ignored." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6793859) VR Verified Reviewer CTO > "The worst part of Twilio is its support model." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) ZS Zoltan S. Developer > "The cost was very low compared to other options I saw and handled bulk API requests very well" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6625963) JS Josh S. IT Coordinator > "The configuration can be a little tedious getting the campaign and everything situated.. be prepared to configure it a couple of times." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6813991) James C. Director of Digital Marketing > "good platform for mass SMS blasts to reach a wide audience" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894) JB Justin B. Manager > "For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts this promise entirely." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) VR Verified Reviewer Lead Egineer > "SMS sending is easy with multiple numbers with multiple countries" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6685305) JB Justin B. Manager > "Meanwhile, my purchased toll-free number remained unusable, returning busy signals when called." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) Nikita V. Marketing Manager CRM > "Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for us." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663) JB Justin B. Manager > "The lack of internal communication between support teams resulted in days of back-and-forth for what should have been a simple implementation." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) VL Vinicius L. Software Engineer > "Twillio SMS sending stands out for it's efficiency." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6699580) MT Mario T. Admin > "Customer service is terrible; they don't understand that they have a responsibility for the options they give us." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426) VR Verified Reviewer CDO > "I like the company proposition, how there are tutorials and thorough documentation for everything that you will rarely talk to support about an error for..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197) PG Paul G. Programmer > "Do not use this company for text messaging." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071) SG Steven G. Production Supervisor > "I wish it was a bit more stable, but the fact it allows hundreds of CCRs/CCAs/sales reps to be on calls simultaneously is a huge plus." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6000651) MO Meghann O. Customer Success Manager > "Overall it feels like we're stuck using them because they integrate and have international numbers." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6575656) VR Verified Reviewer Senior Frontend Engineer. > "I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6148613) PG Paul G. Programmer > "They wasted two months of development time for our company." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071) RC Rachel C. Customer Support Lead > "It's easy to find call and message records without too much trouble." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6419918) LC Luke C. CEO > "The Twilio console and services more broadly are highly unreliable." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6751311) EF Ed F. Owner > "I like that Twillio integrates with my CRM" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6618704) VR Verified Reviewer CEO > "Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my business..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537) CP Charlie P. Director > "Easy to customise the message content and deploy instantly." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6568341) Tanya D. Head > "Being a global service provider based in the US, they do not take into account the time zone differences and the customer support response time is..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5063552) DB Diana B. Founder > "Everything works together quite nicely, and their pricing is quite good for what you get." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) BA Brent A. Lead Developer > "The process to get a verified campaign, brand, and messaging service is dismal despite even after 8 months of working with their new system." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6123416) AkG Ajay kumar G. Full Stack Developer > "Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6109809) James C. Director of Digital Marketing > "not a ton of support and working with carriers can be tricky" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894) VR Verified Reviewer VP of Marketing > "Our devs like their clear docs." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673) JB Justin B. Manager > "This experience makes me question their operational efficiency and customer-centric approach." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) AG Adarsh G. Analyst > "the software offers a range of communication channels, including voice, SMS, and chat, making it a comprehensive solution for businesses of all sizes." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4632940) Muhammad Aamer K. full stack developer > "so the sms sent is from twilio's own username i do not know why is twilio not allowing to use a custom sender name in all countries but yes this is the..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6090319) Efezino U. Managing Director & Software Developer > "Features: Twilio offers a range of advanced features, including tracking and analytics, voice recognition, and integration with other tools and services." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4333116) DB Diana B. Founder > "It can be very overwhelming to use if you're not an advanced A2P communications user." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) Matthew K. Director of IT > "It works well, and is relatively inexpensive." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7018144) Kim L. Franchise Owner > "The initial setup of a phone number for use with Twilio was a little confusing as it wasn't clear that I could only select the phone number through Twilio...." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4976316) AM Aseel M. Account > "I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and presented..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300) VR Verified Reviewer CEO > "Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537) Suzi L. Project Manager > "It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4697335) LC Leifur C. Software Engineer > "Twilio is a disaster of a product, and I would never ever use it again, it randomly stopped working and I got a Forbidden error that really had no..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5014987) AM Aseel M. Account > "I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work, so..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300) VR Verified Reviewer COO > "There is no chat support for all customers (you have to pay for this support type in addition to the contracted service)." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916) Ahmed A. Founder, Biomedical Engineer & Data Scientist > "Twilio's platform also provides a variety of features such as call routing, message personalization, 2-way messaging, contact management, online voice..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4496334) VR Verified Reviewer VP of Marketing > "You often feel ripped off, and pay for things you don't need." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673) FM FAUZIA M. Owner > "Easy to integrate with your setup." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6713914) AS Arjan S. CEO > "It took some time to fully grasp all the functionalities." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213) Josip L. Athletic coach > "Choosing the phone number from which you will send a message is sometimes a better solution since you can then also receive messages and for example,..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3799769) MA Mohamad A. manager > "charging without providing service , scam" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6710380) Andrew B. Owner/ Operator > "I also have it embedded in my website for a chat option that more people actually use." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185) RH Robert H. CTO > "They poorly explained the contract and even made promises that were not true. After we inked a volume deal with them, the support from sales became..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4985892) PX Phill X. Personal Trainer > "Great product, I use it to remind clients of appointments, send bulk messages as well as automated reminders to myself." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4351060) EB Ewa B. Marketing Team Lead > "When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6287823) VR Verified Reviewer IT Manager > "Everything from creating an account, setting up services, integrating with other systems (PBX and CRM), funding and managing services has been nearly..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3649716) VR Verified Reviewer CDO > "A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197) AA Armando A. Marketing Manager > "Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6246537) VR Verified Reviewer COO > "The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916) VR Verified Reviewer Marketing Consultant > "Their phone number rental and call fees are very reasonable too making it affordable for anyone to create a telecoms presence in almost any country." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4149613) Marty W. Founder > "It is kind of a pain in the neck to set up." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6540913) AA Anish A. Software Development Engineer > "We use Twilio to buy virtual numbers and connect with our customer support center which helps us save tons of time" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4752420) AD Anil D. Founder and lead consultant, tpm > "The product is on the way to universal acceptability and unstability, reliability are some concerns with scripting for communication, the automated..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4424965) [View Reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) PG Paul G. CEO > "I love the guided and variety of background sounds" [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6882269) RL Robin L. Accounting Manager > "If I am in areas where WiFi is weak, then call connections do not happen on both ends of the call." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6724487) JJ Jeremy J. Senior Systems Manager > "We came to them via an acquisition and despite a slightly rocky migration the service since going live has been..." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6778439) EF EARL F. PRINCIPAL > "COMPLETE LACK OF SERVICE WAS MY BIG ISSUE - COULD NEVER REACH A HUMAN -" [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6508074) AR Andy R. Purchasing > "Their user portal call recording services are great to work with." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6719557) JS Josh S. Controller > "Prior account managers unwilling to work with our current needs. " [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6691267) TG Todd G. Vice President > "Anytime i had an Issue the support team was extremely fast in fixing any problem we might have had." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6780354) VR Verified Reviewer IT Support Technician > "The ability to self-service our phone lines in the online Teams connector is lacking." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___5061045) MK Matthew K. IT Director > "Momentum has proven to be a valuable asset and partner in our business's success." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6708833) MK Matthew K. IT Director > "I haven't come across an issue that has made me want to leave any negative remarks." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6708833) JS Josh S. Controller > "Our new account manager is super helpful, and service is stable." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6691267) NH Nathan H. IT Director > "The PM is not able to answer all the questions and the workbook doesn't have great instructions." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6241203) Jerry M. IT Systems / Senior TelCom Engineer > "That plan revolves around my office staff's needs and the flexibility of the system to help make business..." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___3969588) TG Todd G. Vice President > "I have yet had a bad experience to report." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6780354) RP Raj P. Manager > "Their team is knowledgeable, courteous, and always willing to go the extra mile to ensure customer satisfaction...." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993) JW Jonathan W. Web Developer > "Call transfers can be a little tricky sometimes." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4974736) PG Paul G. CEO > "Thanks, Momentum team." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6882269) KP Kris P. Principal > "The service response, and lack of speed to get this issue resolved." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___5100388) DS Depei S. Network Engineer > "The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified..." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495) CH Chelsea H. Data and Operations Manager > "The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription..." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4284700) PK Paul K. President > "Giving customers pertinent information with our customized greeting strategy and therefore reducing the number of..." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4749441) KW Kim W. Program Manager > "I have a "call forward" feature on one button, but it doesn't seem to work at all times I need it to." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4091336) JW Joseph W. IT Consultant > "G12's process from initial inquiry, to creating scope of work, implentation, and follow up is exceptional." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6073188) GS Geralyn S. Senior Consultant - IT > "There were challenges in getting all the numbers assigned to the right people during implementation that caused a..." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4299296) RP Raj P. Manager > "From the moment I engaged with them, I experienced zero wait times, which is a rarity in today's fast-paced world." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993) DS Depei S. Network Engineer > "Currently, it doesn't operate as fluidly as I would like, leading to it being underutilized by our staff." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495) JJ Jeremy J. Senior Systems Manager > "We are generally very pleased with our Momentum service." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6778439) JC Jessica C. Office Manager > "It was my first time calling to G12 communications since starting, failed to mention that I would be charged for a..." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4319604) JW Jonathan W. Web Developer > "The phones we have from G12 have lots of features, and customer service is great when I've needed help." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4974736) DS Depei S. Network Engineer > "One area that falls a bit short of expectations is their SMS functionality." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495) RP Raj P. Manager > "They have set a benchmark in the industry with their zero wait times and unwavering commitment to excellence." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993) Jerry M. IT Systems / Senior TelCom Engineer > "Our previous provider COULD NOT keep up with our UCaaS growth potential. " [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___3969588) DK Dave K. Sales and Mareting > "G12 has the ability to scale seamlessly with a small business. As we grow as a business and our needs change, G12..." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4170450) MPJ Michael Paul J. Managerial Consultant > "I asked why we were being charged 3200 when our monthly bill was 160." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652) TF Trenton F. Network Administrator > "I have been very happy with their product and service." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6691164) MPJ Michael Paul J. Managerial Consultant > "On Monday, 5/22, \[sensitive content hidden\] emailed that I was not authorized on the account." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652) RP Raj P. Manager > "Zero Wait Times, Customer service and Reliable Technology" [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993) MPJ Michael Paul J. Managerial Consultant > "No one called." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652) HR Hedim R. IT Manager > "When there is an issue, communication with team to find a solution is very quick" [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6081037) MPJ Michael Paul J. Managerial Consultant > "No one called." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652) KE Kris E. Sr. Systems Engineer > "From the service just working, to correcting any issues or assisting with changes whenever needed the team is..." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4074515) BG Brian G. Director of Sales > "Not the best software if you are looking for a ton of features and benefits." [See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___3498728) [View Reviews](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/) ## User interface 4.39 (505) No images or videos provided by vendor ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Twilio Top features 29/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#features) Momentum 13/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/165392/Momentum-Mobility/#features) ### Recognition Twilio is recognized as a top-rated tool in 2 Capterra Shortlist reports No recognitions have been awarded to Momentum ### Deployment & support Twilio Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Momentum Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Twilio - By Twilio - Located in United States - Founded in 2008 Momentum - By Momentum - Located in United States - Founded in 2001 ## Popular Comparisons [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [SlickText](https://www.capterra.com/p/155430/SlickText-com/)[4.84 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) $0.0079 Price $29/month 4.5 Features 4.7 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155430-180158/SlickText-com-vs-Twilio-Communications-Platform) [Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.63 (102)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/) vs [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Contact vendor for pricing Price $1.1/month 4.4 Features 4.7 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/165392-203084/Momentum-Mobility-vs-VoIP-ms) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)[4.47 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) $0.0079 Price $25/month 4.5 Features 4.4 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/145848-180158/Ez-Texting-vs-Twilio-Communications-Platform) [Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.63 (102)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Contact vendor for pricing Price $4/month 4.4 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/165392-168668/Momentum-Mobility-vs-Microsoft-Teams) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [Omnisend](https://www.capterra.com/p/153508/Omnisend/)[4.73 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) $0.0079 Price $16/month 4.5 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/153508-180158/Omnisend-vs-Twilio-Communications-Platform) [Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.63 (102)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Contact vendor for pricing Price $25/month 4.4 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/165392-175788/Momentum-Mobility-vs-Nextiva) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.64 (530)](https://www.capterra.com/p/156699/Klaviyo/reviews/) $0.0079 Price $20/month 4.5 Features 4.6 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/156699-180158/Klaviyo-vs-Twilio-Communications-Platform) [Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.63 (102)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,624)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Contact vendor for pricing Price $14.99/month 4.4 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-165392/Zoom-Video-Conferencing-vs-Momentum-Mobility) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,643)](https://www.capterra.com/p/110228/MailChimp/reviews/) $0.0079 Price $13/month 4.5 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/110228-180158/MailChimp-vs-Twilio-Communications-Platform) [Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.63 (102)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/) vs [Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/165392-218251/Momentum-Mobility-vs-Wildix) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) $0.0079 Price $29/month 4.5 Features 4.1 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157853-180158/JustCall-vs-Twilio-Communications-Platform) [Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.63 (102)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Contact vendor for pricing Price $29/month 4.4 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/165392-169627/Momentum-Mobility-vs-RingOver)