# Compare Momentum vs 8x8 Work 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Momentum and 8x8 Work based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/165392-187525/Momentum-Mobility-vs-Virtual-Office

---

# Momentum vs 8x8 Work Features and Cost Comparison

Last updated April 9th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Momentum8x8 Work2/4 selected

[Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.6 (102)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

[## Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.6 (102)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.4

Ease of Use

4.4

Customer Service

4.6

Reviews Sentiment

Based on [102 reviews](#user-reviews)

Positive

95

Neutral

3

Negative

4

[## 8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

Starting Price

$24.00/month

Value-for-Money

3.9

Functionality

4.1

Ease of Use

4.1

Customer Service

3.7

Reviews Sentiment

Based on [309 reviews](#user-reviews)

Positive

238

Neutral

42

Negative

29

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 2,376 reviews from voip software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Mobile Access

NA

Online Voice Transmission

NA

Video Conferencing

5.0

API

NA

Chat/Messaging

NA

78%Fit

Not enough reviews

Feature ratings

Mobile Access

4.5

Online Voice Transmission

4.4

Video Conferencing

4.3

API

4.0

Chat/Messaging

3.9

User satisfaction

User satisfaction

4.6

User reviews[102](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.6

Customer support

4.6

User satisfaction

4.1

User reviews[309](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

Ease of use

4.1

Functionality

4.1

Value for money

3.9

Customer support

3.7

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$24Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Momentum boosts communication by integrating managed network and Microsoft Teams, streamlining interactions, enhancing collaboration, and improving efficiency for businesses and customers.

Best for

Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration.

## User reviews

Pros & cons

PG

Paul G.

CEO

> "I love the guided and variety of background sounds"

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6882269)

RL

Robin L.

Accounting Manager

> "If I am in areas where WiFi is weak, then call connections do not happen on both ends of the call."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6724487)

JJ

Jeremy J.

Senior Systems Manager

> "We came to them via an acquisition and despite a slightly rocky migration the service since going live has been..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6778439)

EF

EARL F.

PRINCIPAL

> "COMPLETE LACK OF SERVICE WAS MY BIG ISSUE - COULD NEVER REACH A HUMAN -"

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6508074)

AR

Andy R.

Purchasing

> "Their user portal call recording services are great to work with."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6719557)

JS

Josh S.

Controller

> "Prior account managers unwilling to work with our current needs. "

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6691267)

TG

Todd G.

Vice President

> "Anytime i had an Issue the support team was extremely fast in fixing any problem we might have had."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6780354)

VR

Verified Reviewer

IT Support Technician

> "The ability to self-service our phone lines in the online Teams connector is lacking."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___5061045)

MK

Matthew K.

IT Director

> "Momentum has proven to be a valuable asset and partner in our business's success."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6708833)

MK

Matthew K.

IT Director

> "I haven't come across an issue that has made me want to leave any negative remarks."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6708833)

JS

Josh S.

Controller

> "Our new account manager is super helpful, and service is stable."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6691267)

NH

Nathan H.

IT Director

> "The PM is not able to answer all the questions and the workbook doesn't have great instructions."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6241203)

Jerry M.

IT Systems / Senior TelCom Engineer

> "That plan revolves around my office staff's needs and the flexibility of the system to help make business..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___3969588)

TG

Todd G.

Vice President

> "I have yet had a bad experience to report."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6780354)

RP

Raj P.

Manager

> "Their team is knowledgeable, courteous, and always willing to go the extra mile to ensure customer satisfaction...."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

JW

Jonathan W.

Web Developer

> "Call transfers can be a little tricky sometimes."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4974736)

PG

Paul G.

CEO

> "Thanks, Momentum team."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6882269)

KP

Kris P.

Principal

> "The service response, and lack of speed to get this issue resolved."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___5100388)

DS

Depei S.

Network Engineer

> "The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495)

CH

Chelsea H.

Data and Operations Manager

> "The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4284700)

PK

Paul K.

President

> "Giving customers pertinent information with our customized greeting strategy and therefore reducing the number of..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4749441)

KW

Kim W.

Program Manager

> "I have a "call forward" feature on one button, but it doesn't seem to work at all times I need it to."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4091336)

JW

Joseph W.

IT Consultant

> "G12's process from initial inquiry, to creating scope of work, implentation, and follow up is exceptional."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6073188)

GS

Geralyn S.

Senior Consultant - IT

> "There were challenges in getting all the numbers assigned to the right people during implementation that caused a..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4299296)

RP

Raj P.

Manager

> "From the moment I engaged with them, I experienced zero wait times, which is a rarity in today's fast-paced world."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

DS

Depei S.

Network Engineer

> "Currently, it doesn't operate as fluidly as I would like, leading to it being underutilized by our staff."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495)

JJ

Jeremy J.

Senior Systems Manager

> "We are generally very pleased with our Momentum service."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6778439)

JC

Jessica C.

Office Manager

> "It was my first time calling to G12 communications since starting, failed to mention that I would be charged for a..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4319604)

JW

Jonathan W.

Web Developer

> "The phones we have from G12 have lots of features, and customer service is great when I've needed help."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4974736)

DS

Depei S.

Network Engineer

> "One area that falls a bit short of expectations is their SMS functionality."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495)

RP

Raj P.

Manager

> "They have set a benchmark in the industry with their zero wait times and unwavering commitment to excellence."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

Jerry M.

IT Systems / Senior TelCom Engineer

> "Our previous provider COULD NOT keep up with our UCaaS growth potential. "

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___3969588)

DK

Dave K.

Sales and Mareting

> "G12 has the ability to scale seamlessly with a small business. As we grow as a business and our needs change, G12..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4170450)

MPJ

Michael Paul J.

Managerial Consultant

> "I asked why we were being charged 3200 when our monthly bill was 160."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

TF

Trenton F.

Network Administrator

> "I have been very happy with their product and service."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6691164)

MPJ

Michael Paul J.

Managerial Consultant

> "On Monday, 5/22, \[sensitive content hidden\] emailed that I was not authorized on the account."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

RP

Raj P.

Manager

> "Zero Wait Times, Customer service and Reliable Technology"

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

MPJ

Michael Paul J.

Managerial Consultant

> "No one called."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

HR

Hedim R.

IT Manager

> "When there is an issue, communication with team to find a solution is very quick"

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6081037)

MPJ

Michael Paul J.

Managerial Consultant

> "No one called."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

KE

Kris E.

Sr. Systems Engineer

> "From the service just working, to correcting any issues or assisting with changes whenever needed the team is..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4074515)

BG

Brian G.

Director of Sales

> "Not the best software if you are looking for a ton of features and benefits."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___3498728)

[View Reviews](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

VR

Verified Reviewer

Sales

> "In my experience the floating mini-view is useful for desktop users and helps when navigating other..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075)

BB

Britta B.

Senior Marketing Coordinator

> "I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6592645)

TS

Tom S.

President

> "Powerful functionality, ability to change configurations without having to call/chat with 8x8. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607)

VR

Verified Reviewer

Sales

> "Lag times on calls affects customer experience."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075)

TA

Thomas A.

Insurance agent

> "It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6427284)

DL

Debi L.

Assistant Director Aging Programs

> "Lately, the loss of the SMS texting has been a blow to our client communication. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430)

CL

Cris L.

Owner

> "I haven't had the experience with another vendor to compare but 8x8 has been ideal for my small..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449)

HX

Hillary X.

CEO

> "The most difficult thing about 8x8 is the fact that we cannot text groups."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437622)

SR

Stephanie R.

HR Manager

> "I am able to easily make UK and international calls with great quality audio."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6659292)

JB

Jennifer B.

Collections Specialist and IT

> "Sale Representatives not knowing they are not able to offer credits for products we declined."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429413)

ND

Natasha D.

Therapist

> "being able to text and call, in addition to being able to transfer calls to other extensions, very easy..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6433796)

LH

Laurie H.

Contract Attorney

> "Sometimes have problems with calls not going through or dropping"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462)

TB

Thomas B.

IT Specialist

> "Provides a simple interface for IM, SMS, and phone calls"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421431)

TS

Tom S.

President

> "Website/app organization is not straightforward, and can be difficult to find what you are looking for."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607)

MS

Michelle S.

Accounting Manager

> "The admin area was a bit hard to setup the users and phones, but Customer Service was VERY helpful."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437899)

DL

Debi L.

Assistant Director Aging Programs

> "It has taken weeks to set up the "campaign" and we are still not functional. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430)

MC

Matthew C.

Helpdesk Support II

> "I just watched the training video, so i have not had the opportunity to use it. But I do like the..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241)

JS

Joshua S.

Director of Information System

> "Calls were constantly mixed up, they do not have a queue, they can not facilitate even the easiest of..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

TD

Tony D.

IT tech

> "Good 8x8 for mobile devices and laptops apps"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757)

AC

Andrea C.

Controller

> "I don't like the voicemail feature."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437791)

BL

Branden L.

IT Manager

> "The ease of which to configure the system and users- It is so much easier to configure than a typical..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6491398)

CL

Cris L.

Owner

> "Poor acknowledgment or reading the requests when entered."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449)

SC

Samuel C.

IT helpdesk administrator

> "All the tools and features are available for you to configure."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6507925)

JS

Joshua S.

Director of Information System

> "Their customer support is impossible to talk to and the only way to get anything taken care of is to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

MY

Maria Y.

Sales Manager

> "We can set up easy conference calls with our team"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498)

MC

Matthew C.

Helpdesk Support II

> "I am not sure if this is going to cost more to use / implement."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241)

ZH

Zach H.

Operations Manager

> "I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534)

SD

Samantha D.

Director of HR & Operations

> "A week later they shut them off again and told me that I had to pay the whole year off even though they..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191)

LH

Laurie H.

Contract Attorney

> "Fairly easy to navigate and keep track of calls"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462)

HO

Howard O.

Managing Partner

> "When we cancelled our service, they admitted they owed us over $9000.00, but have refused to refund our..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303)

AV

Andrew V.

SE

> "Great price point and even better customer service."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389)

LS

Luis S.

Helpdesk Support Technician II

> "I guess when you get a new line and it's not working properly but contacting support it gets resolved..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695)

TD

Tony D.

IT tech

> "Admin console are easy to use, self explained, layout good organized"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757)

SD

Samantha D.

Director of HR & Operations

> "Horribly unreliable, inconsistent and no one is responding to our emails."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191)

EB

Emma B.

recruitment consultant

> "great service so easy to use both mobile and laptop"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6650330)

NM

Ndara M.

SEEK Coordinator

> "Often when I try to end a call if I click on the notification that displays sometimes it takes me to a..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3811289)

Jisselle B.

Managing Director

> "x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking for..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6001799)

HO

Howard O.

Managing Partner

> "Their service team was not able to fix our technical issues. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303)

MY

Maria Y.

Sales Manager

> "Great features great support team./"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498)

SD

Samantha D.

Director of HR & Operations

> "They couldn't take my payment over the phone and it was an absolute joke."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191)

NW

Nick W.

Sales

> "Pretty easy to learn and lots of options."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6731463)

AI

Angie I.

IT Support

> "The application has its bugs, sometimes."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417)

DW

Darren W.

Systems Administrator

> "It was very easy to setup and configure-"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6424244)

LP

Laura P.

Principal, CFO

> "Poor interface with Outlook."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218)

AV

Andrew V.

SE

> "Very easy to use."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389)

LP

Laura P.

Principal, CFO

> "The inconsistent performance is frustrating. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218)

AM

Abdou M.

IT Systems Administrator

> "It's also very easy to configure and to use"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421502)

LP

Laura P.

Principal, CFO

> "Poor call quality. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218)

MS

Michelle S.

General Manager

> "Every experience was smooth and efficient."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6635661)

ZH

Zach H.

Operations Manager

> "With the 8x8 mobile version I am not able to see the caller ID."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534)

SF

Sarah F.

CEO

> "It was easy to install and easy to begin using immediately."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6572230)

JS

Joshua S.

Director of Information System

> "Literally almost cost me my job."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

JS

Joshua S.

Director of Information System

> "The only reason I was able to save my job was my documentation."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

JS

Joshua S.

Director of Information System

> "The support is impossible to deal with."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

SZ

Sinisa Z.

Technology Manager

> "It is highly user-friendly for both regular users and administrators."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6165775)

Thomas F.

System Engineer

> "When working with the sales rep when initially purchasing this plan we were told several things that..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4037438)

VR

Verified Reviewer

Managing Partner

> "x8 is standard, reliable telephone service for small business. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4474433)

AT

Alan T.

Service Director

> "Limited analytics, no ala carte options to add countries to calling plans, limited productivity..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3489645)

AI

Angie I.

IT Support

> "Highly recommended for seamless communication!"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417)

SG

Shelby G.

QA & Environmental Manager

> "The call transfer was not straight forward unless you were trained to do so."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4871733)

BD

Basilio D.

Consultant

> "The call quality is consistently incredibly good."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6208287)

JC

John C.

RN

> "Relies solely on internet, so if you do not have a reliable connection, it will not be a good primary..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2960722)

LS

Luis S.

Helpdesk Support Technician II

> "The ease of use for the users and how it easy it is to setup."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695)

DM

Daniela M.

Industrial and Business Administrator

> "I do not like that this platform is not mobile friendly, while working in the real estate industry you..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527)

JC

John C.

RN

> "It is excellent for small businesses who don't want to have a landline physical phone or who like to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2960722)

CF

Connie F.

Legal Analyst

> "Also, if app on computer desktop is not open then you don’t get chat messages or in coming calls."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2965702)

CF

Connie F.

Legal Analyst

> "Love that I can take call from desk phone, app on my mobile or thru app on computer- whichever is most..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2965702)

Jim R.

President

> "It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608)

ZH

Zach H.

Operations Manager

> "x8 has a great amount of features that are very helpful for my day to day."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534)

RL

Rustam L.

owner of the company

> "I have purchased three devices from this company, but I couldn't fix it to 8&8 hone number."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3266842)

VR

Verified Reviewer

Operations Manager

> "I like how easy it is to use daily... it is very user friendly in most days and it was not hard to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4344615)

ZP

Zarik P.

Owner

> "Sometimes the Mobile phone system app does not work properly."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262660)

DM

Daniela M.

Industrial and Business Administrator

> "My favorite part is the value it brings to all CRM platforms by adding a direct contact service, it..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527)

CS

Chirag S.

CITO

> "Their fax feature appeared to be bolted on to their unified platform and couldn't handle a large volume..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2688052)

VR

Verified Reviewer

Finance and Accounting Lead

> "The best feature is the call recording for QA management purposes, it allows you to both load and..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2793419)

AS

Andrey S.

Network Administrator

> "Especially lately it seems that there have been more and more bugs in the desktop app."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3006205)

VR

Verified Reviewer

Premium Support

> "It's incredibly great and simple to use to construct call flows."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4426261)

Jim R.

President

> "chat, though I may just not know how to do it as it's not something I do regularly."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608)

SC

Sabrina C.

Office Admin

> "It's a very easy and helpful way to communicate with customers. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3793967)

RL

Rustam L.

owner of the company

> "Futhermore team have insructed me for 2 hours but no results ."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3266842)

[View Reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

## User interface

No images or videos  
provided by vendor

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

4.05 (309)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Momentum

13/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/165392/Momentum-Mobility/#features)

8x8 Work

Top features

44/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/187525/Virtual-Office/#features)

### Recognition

No recognitions have been awarded to Momentum

8x8 Work is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Momentum

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

8x8 Work

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Momentum

-   By Momentum
-   Located in United States
-   Founded in 2001

8x8 Work

-   By 8x8
-   Located in United States
-   Founded in 1987

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4.6

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Contact vendor for pricing

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4.4

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4.4

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Contact vendor for pricing

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