# Compare Momentum vs Dialpad 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Dialpad and Momentum based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/165392-190976/Momentum-Mobility-vs-Dialpad-Sell

---

# Dialpad vs Momentum Features and Cost Comparison

Last updated March 31st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

DialpadMomentum2/4 selected

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

[Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.7 (101)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

[## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting Price

$27.00/month

Value-for-Money

4.1

Functionality

4.2

Ease of Use

4.3

Customer Service

4

Reviews Sentiment

Based on [562 reviews](#user-reviews)

Positive

459

Neutral

52

Negative

51

[## Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.7 (101)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.5

Customer Service

4.6

Reviews Sentiment

Based on [101 reviews](#user-reviews)

Positive

95

Neutral

3

Negative

3

## Summary

* * *

Key features rated by users

Features selected based on 2,899 reviews from voip software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

70%Fit

High performer

Feature ratings

Mobile Access

3.9

Online Voice Transmission

4.0

Video Conferencing

3.8

API

1.3

Call Routing

3.9

\--%Fit

Missing features

Feature ratings

Mobile Access

NA

Online Voice Transmission

NA

Video Conferencing

5.0

API

NA

Call Routing

4.7

User satisfaction

User satisfaction

4.2

User reviews[562](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.1

Customer support

4.0

User satisfaction

4.7

User reviews[101](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.6

Customer support

4.6

Price starts from

Price starts from

$27Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Any size sales organization looking to drive rep efficiency and speed up ramp times.

Best for

Momentum boosts communication by integrating managed network and Microsoft Teams, streamlining interactions, enhancing collaboration, and improving efficiency for businesses and customers.

## User reviews

Pros & cons

CD

Connie D.

Office Manager

> "I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests,..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6774112)

OD

Olga D.

Pharmacist

> "Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7079261)

Brian B.

Business administrator

> "It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866)

MB

Matt B.

IT Project Management

> "Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820541)

Mary Ellen E.

Agent

> "The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7066101)

AL

Ariel L.

Director of customer support and success

> "I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682)

RC

Rachel C.

Customer Support Lead

> "Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6367648)

NF

Nathan F.

Owner

> "SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872)

JC

James C.

Customer Success Manager

> "I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833)

AL

Ariel L.

Director of customer support and success

> "My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682)

RS

Rebecca S.

Business Consultant

> "The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6874673)

KC

Katherine C.

CFO

> "Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986)

Kalina B.

Freelance and Human resources

> "Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817)

SR

Sheila R.

Director of Operations

> "Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924)

JJ

Jimi J.

Sales Manager

> "Solid dialer with good tools for sales management but there are lower cost options that also do the same thing."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6804817)

NF

Nathan F.

Owner

> "Issues with getting my account set up correctly to begin with."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872)

ID

Isaac D.

Operations Supervisor

> "I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6879571)

EL

Elisabeth L.

Co-founder

> "When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6565471)

Brian B.

Business administrator

> "It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and easier to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866)

AP

Alex P.

Owner

> "After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440)

MB

Mac B.

IM

> "Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466)

SM

Shauna M.

Project Coordinator

> "I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266)

BC

Billie C.

Marketing Coordinator

> "How the software provides accurate transcripts of meetings in real which is a valuable asset."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585)

Robert B.

CEO

> "This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I purchased..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4753876)

DL

Daniel L.

Director, IT

> "It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6167581)

DR

Derek R.

CMO

> "Customer service is very slow and do not remedy problems, they just send you in circles."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316)

HB

Holly B.

Resolution specialists

> "Everything was synchronized in one platform and easy to click on."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7087593)

SR

Sheila R.

Director of Operations

> "For nearly 12 weeks now, we have experienced numerous technical issues with our phone service."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924)

RD

Regan D.

Customer Care Manager

> "For our business VoIP needs, Dialpad is and has always been awesome."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6773996)

JN

James N.

DIRECTOR

> "They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6576052)

KC

Katherine C.

CFO

> "We use this for our entire team & most team members use it on a daily basis."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986)

KP

Kevin P.

CEO

> "This lack of ownership is frustrating and undermines the overall customer experience."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6794574)

JC

James C.

Customer Success Manager

> "The AI Transcript is very useful, and it helps me recall points of the conversation. "

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833)

MB

Mac B.

IM

> "Doesn't integrate with all the tools we use."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466)

KM

Karly M.

Compliance Consultant

> "I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641)

BC

Billie C.

Marketing Coordinator

> "Setting up the system is complicated and customer service does not respond in a timely manner"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585)

KM

Karly M.

Compliance Consultant

> "The AI technology paired with the user friendly designed and functions make my life so much easier."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641)

AP

Alex P.

Owner

> "The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440)

VR

Verified Reviewer

Director of Patient Experience

> "Overall, I'm highly satisfied that even if I am not in the country, I can receive and make calls using a reliable phone number created by dialpad..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6085936)

DR

Derek R.

CMO

> "Refund has not been given."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316)

PS

Prateek S.

CEO

> "Dialpad's interface is user-friendly, and their call quality is generally reliable."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6539798)

SS

Sheena S.

CEO

> "It won’t actually record your calls even if you click the the option in advanced settings because you have to figure out how to reach them for them..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4884093)

DF

David F.

CSM

> "Dialpad does everything we need to do, especially from an outbound sales perspective and call recordings."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4966592)

JS

Joshua S.

VP Global Sales

> "The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5034150)

Noime T.

Customer Success Manager

> "I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a written..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3888796)

CQ

Carrie Q.

Owner

> "They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297)

DKS

Denese Kyle S.

Executive Assistant

> "I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an option..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307)

MF

Matt F.

COO

> "It's almost like every user has to manage their own callback queue, but person A doesn't get notified that person B has already called them back and..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4963997)

VR

Verified Reviewer

Facilities Specialist

> "The setup was quick and easy."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820612)

Isaac J.

CEO

> "I requested cancellation (which they force you to do through customer service) and was shocked to find they didn't process it. Upon contacting them..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308)

JA

Jennifer A.

Designer

> "way calling, transferring of calls, and getting scripted messages while away from the office allows me to be out and about doing business without..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474650)

SP

Stuart P.

Owner

> "Now it fails at least 90% of the time. And for a company that claims to have great AI, when you call for customer service you have to identify..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293)

KP

Karan P.

Business Development Representative

> "The tool enables us to better connect with the prospects we are having a conversation with, and the nudges presented to us while having the..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4148446)

AP

Alex P.

Owner

> "Dialpad is not worth the headache and the hidden costs."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440)

KM

Katie M.

Administrative Assistant

> "I love how simple it is to set up a quick conference call."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6294034)

SM

Shauna M.

Project Coordinator

> "They misrepresent available features."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266)

JM

Juan M.

Operations Supervisor

> "It's a great app for calls and multi calls, also works as chat."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6087465)

RR

Ryan R.

Owner

> "Lack of integrations."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814)

MW

Matthew W.

Home Inspector

> "I love that I can simply add a phone number to my existing devices where I can receive and respond to calls and texts for my business."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474647)

Susan H.

Therapist

> "I contacted tech support and still was unable to resolve the issue."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6306351)

Kalina B.

Freelance and Human resources

> "Customer support is even great."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817)

PD

Paul D.

Director of Telecommunications

> "You can call it not researching the product fully. "

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6610571)

SP

Stuart P.

Owner

> "It 'seemed' like an affordable option for call recording."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293)

SS

Sheena S.

CEO

> "Amazing how whatsapp and facebook and instagram doesn’t have this issue. Yet here I am paying $100/month (more than my own Verizon cell service)..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4884093)

MR

Mike R.

Staffing Lead

> "I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6023364)

KP

Kevin P.

CEO

> "The service is unacceptable."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6794574)

TG

Tom G.

Managing Director

> "Users generally find it user-friendly with reliable call quality and integrations."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765)

CQ

Carrie Q.

Owner

> "We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297)

WC

Wyatt C.

Recruiting Manager

> "The UI works great on desktop and mobile and the User management makes it very easy to see who's on the phone and who isn't properly utilizing the..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474660)

AR

Adrian R.

Operations Manager

> "We have reduced our sales team and they have been completely inflexible with the terms of the contract, even if we suggested exchanging the call..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4237725)

DKS

Denese Kyle S.

Executive Assistant

> "As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for recording and..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307)

RR

Ryan R.

Owner

> "Poor call quality."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814)

DB

Derk B.

Senior Assistant Director of Admissions

> "Also the ability to set work hours helps for staff to better manage aspects work life balance."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3516670)

TG

Tom G.

Managing Director

> "Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765)

GL

Graham L.

Director

> "Interface is slick compared to the previous product we used"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043)

Isaac J.

CEO

> "Outside of that I stopped using the service quite quickly, but they never honored my cancellation request and took hundreds of dollars from me."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308)

ZB

Ziya B.

Advanced Systems Engineer

> "Mobile app is also great to make it work remotely tho."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4782868)

TG

Tracey G.

Operations Manager

> "Poor customer service - no response from them"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6361419)

Rick K.

Owner

> "Love the mobile app and the ability to make and receive calls over cellular and WiFi."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3665710)

RR

Ryan R.

Owner

> "Predatory financial practices."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814)

[View Reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

JJ

Jeremy J.

Senior Systems Manager

> "We came to them via an acquisition and despite a slightly rocky migration the service since going live has been..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6778439)

RL

Robin L.

Accounting Manager

> "If I am in areas where WiFi is weak, then call connections do not happen on both ends of the call."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6724487)

RP

Raj P.

Manager

> "Their team is knowledgeable, courteous, and always willing to go the extra mile to ensure customer satisfaction. If..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

NH

Nathan H.

IT Director

> "The PM is not able to answer all the questions and the workbook doesn't have great instructions."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6241203)

DS

Depei S.

Network Engineer

> "The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495)

EF

EARL F.

PRINCIPAL

> "COMPLETE LACK OF SERVICE WAS MY BIG ISSUE - COULD NEVER REACH A HUMAN -"

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6508074)

PK

Paul K.

President

> "Giving customers pertinent information with our customized greeting strategy and therefore reducing the number of..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4749441)

JS

Josh S.

Controller

> "Prior account managers unwilling to work with our current needs. "

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6691267)

RP

Raj P.

Manager

> "From the moment I engaged with them, I experienced zero wait times, which is a rarity in today's fast-paced world."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

VR

Verified Reviewer

IT Support Technician

> "The ability to self-service our phone lines in the online Teams connector is lacking."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___5061045)

RP

Raj P.

Manager

> "They have set a benchmark in the industry with their zero wait times and unwavering commitment to excellence."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

MK

Matthew K.

IT Director

> "I haven't come across an issue that has made me want to leave any negative remarks."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6708833)

TG

Todd G.

Vice President

> "Anytime i had an Issue the support team was extremely fast in fixing any problem we might have had."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6780354)

TG

Todd G.

Vice President

> "I have yet had a bad experience to report."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6780354)

PG

Paul G.

CEO

> "I love the guided and variety of background sounds"

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6882269)

DS

Depei S.

Network Engineer

> "Currently, it doesn't operate as fluidly as I would like, leading to it being underutilized by our staff."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495)

RP

Raj P.

Manager

> "Zero Wait Times, Customer service and Reliable Technology"

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

DS

Depei S.

Network Engineer

> "One area that falls a bit short of expectations is their SMS functionality."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495)

AR

Andy R.

Purchasing

> "Their user portal call recording services are great to work with."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6719557)

JW

Jonathan W.

Web Developer

> "Call transfers can be a little tricky sometimes."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4974736)

JJ

Jeremy J.

Senior Systems Manager

> "We are generally very pleased with our Momentum service."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6778439)

KP

Kris P.

Principal

> "The service response, and lack of speed to get this issue resolved."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___5100388)

PK

Paul K.

President

> "They do a nice job especially for us as a small business where I don't have a team member that is dedicated to our..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4749441)

MPJ

Michael Paul J.

Managerial Consultant

> "I asked why we were being charged 3200 when our monthly bill was 160."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

MO

Mikael O.

Helpdesk II

> "Solid call qualityGreat softphone feature, for cases where the physical phone is not present."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4771194)

CH

Chelsea H.

Data and Operations Manager

> "The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4284700)

MK

Matthew K.

IT Director

> "Momentum has proven to be a valuable asset and partner in our business's success."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6708833)

KW

Kim W.

Program Manager

> "I have a "call forward" feature on one button, but it doesn't seem to work at all times I need it to."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4091336)

JS

Josh S.

Controller

> "Our new account manager is super helpful, and service is stable."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6691267)

MPJ

Michael Paul J.

Managerial Consultant

> "On Monday, 5/22, \[sensitive content hidden\] emailed that I was not authorized on the account."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

Jerry M.

IT Systems / Senior TelCom Engineer

> "That plan revolves around my office staff's needs and the flexibility of the system to help make business decisions..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___3969588)

GS

Geralyn S.

Senior Consultant - IT

> "There were challenges in getting all the numbers assigned to the right people during implementation that caused a..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4299296)

PG

Paul G.

CEO

> "Thanks, Momentum team."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6882269)

JC

Jessica C.

Office Manager

> "It was my first time calling to G12 communications since starting, failed to mention that I would be charged for a..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4319604)

JW

Joseph W.

IT Consultant

> "G12's process from initial inquiry, to creating scope of work, implentation, and follow up is exceptional."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6073188)

MPJ

Michael Paul J.

Managerial Consultant

> "No one called."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

DS

Depei S.

Network Engineer

> "G12 Communications not only offers technologically advanced solutions, but also excels in the sphere of customer..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495)

MPJ

Michael Paul J.

Managerial Consultant

> "No one called."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

JW

Jonathan W.

Web Developer

> "The phones we have from G12 have lots of features, and customer service is great when I've needed help."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4974736)

Jerry M.

IT Systems / Senior TelCom Engineer

> "Our previous provider COULD NOT keep up with our UCaaS growth potential. "

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___3969588)

DK

Dave K.

Sales and Mareting

> "G12 has the ability to scale seamlessly with a small business. As we grow as a business and our needs change, G12..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4170450)

BG

Brian G.

Director of Sales

> "Not the best software if you are looking for a ton of features and benefits."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___3498728)

[View Reviews](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

## User interface

4.18 (562)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Dialpad

Top features

34/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/190976/Dialpad-Sell/#features)

Momentum

13/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/165392/Momentum-Mobility/#features)

### Recognition

No recognitions have been awarded to Dialpad

No recognitions have been awarded to Momentum

### Deployment & support

Dialpad

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Momentum

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Dialpad

-   By Dialpad
-   Located in United States
-   Founded in 2011

Momentum

-   By Momentum
-   Located in United States
-   Founded in 2001

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