# Compare Momentum vs Zoom Phone 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Momentum and Zoom Phone based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/165392-208535/Momentum-Mobility-vs-Zoom-Phone

---

# Momentum vs Zoom Phone Features and Cost Comparison

Last updated May 24th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MomentumZoom Phone2/4 selected

[Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.6 (102)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

[## Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[4.6 (102)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.4

Ease of Use

4.4

Customer Service

4.6

Reviews Sentiment

Based on [102 reviews](#user-reviews)

Positive

95

Neutral

3

Negative

4

[## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Starting Price

$10.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.5

Customer Service

4.2

Reviews Sentiment

Based on [244 reviews](#user-reviews)

Positive

227

Neutral

11

Negative

6

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 2,376 reviews from voip software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Mobile Access

NA

Online Voice Transmission

NA

Video Conferencing

5.0

API

NA

Chat/Messaging

NA

71%Fit

Missing features

Feature ratings

Mobile Access

4.6

Online Voice Transmission

4.3

Video Conferencing

4.7

API

4.0

Chat/Messaging

NA

User satisfaction

User satisfaction

4.6

User reviews[102](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.6

Customer support

4.6

User satisfaction

4.5

User reviews[244](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.5

Customer support

4.2

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$10Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Momentum boosts communication by integrating managed network and Microsoft Teams, streamlining interactions, enhancing collaboration, and improving efficiency for businesses and customers.

Best for

Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises.

## User reviews

Pros & cons

PG

Paul G.

CEO

> "I love the guided and variety of background sounds"

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6882269)

RL

Robin L.

Accounting Manager

> "If I am in areas where WiFi is weak, then call connections do not happen on both ends of the call."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6724487)

JJ

Jeremy J.

Senior Systems Manager

> "We came to them via an acquisition and despite a slightly rocky migration the service since going live has been..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6778439)

EF

EARL F.

PRINCIPAL

> "COMPLETE LACK OF SERVICE WAS MY BIG ISSUE - COULD NEVER REACH A HUMAN -"

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6508074)

AR

Andy R.

Purchasing

> "Their user portal call recording services are great to work with."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6719557)

JS

Josh S.

Controller

> "Prior account managers unwilling to work with our current needs. "

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6691267)

TG

Todd G.

Vice President

> "Anytime i had an Issue the support team was extremely fast in fixing any problem we might have had."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6780354)

VR

Verified Reviewer

IT Support Technician

> "The ability to self-service our phone lines in the online Teams connector is lacking."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___5061045)

MK

Matthew K.

IT Director

> "Momentum has proven to be a valuable asset and partner in our business's success."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6708833)

MK

Matthew K.

IT Director

> "I haven't come across an issue that has made me want to leave any negative remarks."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6708833)

JS

Josh S.

Controller

> "Our new account manager is super helpful, and service is stable."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6691267)

NH

Nathan H.

IT Director

> "The PM is not able to answer all the questions and the workbook doesn't have great instructions."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6241203)

Jerry M.

IT Systems / Senior TelCom Engineer

> "That plan revolves around my office staff's needs and the flexibility of the system to help make business..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___3969588)

TG

Todd G.

Vice President

> "I have yet had a bad experience to report."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6780354)

RP

Raj P.

Manager

> "Their team is knowledgeable, courteous, and always willing to go the extra mile to ensure customer satisfaction...."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

JW

Jonathan W.

Web Developer

> "Call transfers can be a little tricky sometimes."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4974736)

PG

Paul G.

CEO

> "Thanks, Momentum team."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6882269)

KP

Kris P.

Principal

> "The service response, and lack of speed to get this issue resolved."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___5100388)

DS

Depei S.

Network Engineer

> "The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495)

CH

Chelsea H.

Data and Operations Manager

> "The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4284700)

PK

Paul K.

President

> "Giving customers pertinent information with our customized greeting strategy and therefore reducing the number of..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4749441)

KW

Kim W.

Program Manager

> "I have a "call forward" feature on one button, but it doesn't seem to work at all times I need it to."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4091336)

JW

Joseph W.

IT Consultant

> "G12's process from initial inquiry, to creating scope of work, implentation, and follow up is exceptional."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6073188)

GS

Geralyn S.

Senior Consultant - IT

> "There were challenges in getting all the numbers assigned to the right people during implementation that caused a..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4299296)

RP

Raj P.

Manager

> "From the moment I engaged with them, I experienced zero wait times, which is a rarity in today's fast-paced world."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

DS

Depei S.

Network Engineer

> "Currently, it doesn't operate as fluidly as I would like, leading to it being underutilized by our staff."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495)

JJ

Jeremy J.

Senior Systems Manager

> "We are generally very pleased with our Momentum service."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6778439)

JC

Jessica C.

Office Manager

> "It was my first time calling to G12 communications since starting, failed to mention that I would be charged for a..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4319604)

JW

Jonathan W.

Web Developer

> "The phones we have from G12 have lots of features, and customer service is great when I've needed help."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4974736)

DS

Depei S.

Network Engineer

> "One area that falls a bit short of expectations is their SMS functionality."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4856495)

RP

Raj P.

Manager

> "They have set a benchmark in the industry with their zero wait times and unwavering commitment to excellence."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

Jerry M.

IT Systems / Senior TelCom Engineer

> "Our previous provider COULD NOT keep up with our UCaaS growth potential. "

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___3969588)

DK

Dave K.

Sales and Mareting

> "G12 has the ability to scale seamlessly with a small business. As we grow as a business and our needs change, G12..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4170450)

MPJ

Michael Paul J.

Managerial Consultant

> "I asked why we were being charged 3200 when our monthly bill was 160."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

TF

Trenton F.

Network Administrator

> "I have been very happy with their product and service."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6691164)

MPJ

Michael Paul J.

Managerial Consultant

> "On Monday, 5/22, \[sensitive content hidden\] emailed that I was not authorized on the account."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

RP

Raj P.

Manager

> "Zero Wait Times, Customer service and Reliable Technology"

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6352993)

MPJ

Michael Paul J.

Managerial Consultant

> "No one called."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

HR

Hedim R.

IT Manager

> "When there is an issue, communication with team to find a solution is very quick"

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___6081037)

MPJ

Michael Paul J.

Managerial Consultant

> "No one called."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#GetApp___4817652)

KE

Kris E.

Sr. Systems Engineer

> "From the service just working, to correcting any issues or assisting with changes whenever needed the team is..."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___4074515)

BG

Brian G.

Director of Sales

> "Not the best software if you are looking for a ton of features and benefits."

[See full review](https://www.capterra.com/p/165392/Momentum-Mobility/#Capterra___3498728)

[View Reviews](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/)

Victoria H.

HR Director

> "Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7100948)

Kristl K.

Sr Customer Service Rep

> "Occasionally, experience dropped calls and poor audio quality."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174)

CB

Cynthia B.

Client Care Representative

> "Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523)

BM

Brendon M.

Director of Operations

> "the inability to change settings using the app, you have to go to the online web version to make changes."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7050832)

Gouthami K.

Marketing Executive

> "What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6675995)

JH

James H.

Managing Director

> "Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the design..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761487)

Kristl K.

Sr Customer Service Rep

> "Intuitive interface that blends seamlessly with existing Zoom video conferencing."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174)

CB

Cynthia B.

Client Care Representative

> "There’s no way of checking the full call details when it’s ringing or copying the number before answering the call to..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523)

SC

Sebastian C.

Information Technology Intern

> "Meetings, call recording, and call quality were all good."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317)

VR

Verified Reviewer

MBBS

> "One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212)

Jesse Z.

Software Engineer

> "I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely or..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6874123)

SM

Sara M.

photographer

> "Overall it is easy application and it has many option especially in meeting. But I do not like when it has code to..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900)

SC

Sebastian C.

Information Technology Intern

> "Good application for doing calls with other clients."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317)

Ravi Teja K.

Data Science Intern

> "What I liked the least about Zoom Phone is it's occasional call quality issues."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6661779)

PA

PRITHVI A.

Singing classes

> "My overall experience on zoom is awesome I have used it many times in taking online tuition classes , many online..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706)

EJ

Emma J.

Director of Operations

> "I always worry that it'll turn off mid-meeting due to getting overheated."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6788651)

VR

Verified Reviewer

MBBS

> "Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors and..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212)

EAP

Er Avinash P.

Senior Technical Support Engineer

> "Little changes cause disruptions."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597)

DH

Dale H.

Online Consultant

> "It takes voice and video and integrates well into the Zoom family."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337)

AB

Amar B.

Customer Support

> "Some times there is a network issue."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154)

AT

Andrena T.

Administration

> "It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7120753)

EL

Evelyn L.

Operations Manager

> "Their support service needs to be better."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6655069)

SR

Sam R.

IT Manager

> "Zoom phone is user-friendly, stable, clear service, and a robust platform for all communication within our company."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229)

VR

Verified Reviewer

Executive Director

> "The connection seems to be the worst."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586)

Nishant T.

Sr. Analyst

> "Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381)

PY

Peipei Y.

Dentist

> "Sometimes connection isn’t good even with wifi."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6351650)

WJ

Whitney J.

HR Assistant

> "That's very nice for catching phone numbers and things of that nature."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735)

Noxolo R.

Tutor

> "I am also not very fond of the fact that one needs to have a constant internet connection."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436)

SR

Sam R.

IT Manager

> "Zoom phone has been a great addition to our company to increase communications with both outside and inside contacts."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229)

KM

Karthick M.

Team Lead

> "some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779108)

DH

Dale H.

Online Consultant

> "It was fairly easy to set up and is a breeze to use. Once the client was downloaded to my machine, I put it in the..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337)

CL

Carter L.

Cost reduction consultant

> "I have absolutely no complaints but they force me to write in this box 🤍"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396)

EAP

Er Avinash P.

Senior Technical Support Engineer

> "Using zoom phone in Mac OS without any issues , running smoothly not consuming enough space."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597)

TD

Thien D.

Graduate Research Assistant

> "It’s hard to tell whether it’s the app or my own Internet connection, but I get disconnected once in a while or..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4296670)

SC

Sebastian C.

Information Technology Intern

> "Good level of call security."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317)

SY

Sydney Y.

Programs Manager

> "The audio quality can be a bit hit or miss (likely due to cell reception, if I had to guess)."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4777906)

Lena W.

Owner

> "Ease of use for multitasking and the ability to use other features as well."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7065684)

NL

Ntebaleng L.

Animal Scientist

> "Sometimes I don't know how to switch on my microphone which causes a few delays when conversing with others."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3742270)

Nishant T.

Sr. Analyst

> "Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381)

Diksha D.

Bim Engineer

> "Only one problem I have using this zoom phone is that it does not have any customer support service."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3648568)

VR

Verified Reviewer

Executive Director

> "Everybody uses Zoom so they are familiar with its functionality and trust incoming calls / meeting invitations"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586)

AR

Alphin R.

Senior Recruiter

> "we are not able to do chat and voice call simultaneously."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4177494)

AM

Ascah M.

Content Writer

> "I find this platform to be effective for secure communications with my clients."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6837741)

RS

Randall S.

Systems Administator

> "Their sales people will sell you the product and then abandon you to a process they don't explain well. If you ask..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3151147)

CT

Christina T.

Creative designer

> "I love that you can video chat with family, friends or businesses."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761921)

SB

Stacey B.

HR Coordinator

> "It is very hard to hear people whether you use earphones or have it outloud."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4766056)

WJ

Whitney J.

HR Assistant

> "It's great for a business to use with it's employees."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735)

VR

Verified Reviewer

Software engineering student

> "I don't like how there are too many steps to log in."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779161)

JC

Jess C.

Accounts Receivable Manager

> "It is convenient for not having to use your personal phone for business."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6610460)

AG

Ashmita G.

Student

> "The hundred member limit is an issue. "

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4590661)

Nishant T.

Sr. Analyst

> "Low cost platform compared to peers, makes it good choice for small enterprises"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381)

JL

Jen L.

Customer Engagement and Success Manager

> "I wish that I could receive some sort of notification for SMS messages to my Zoom phone, but it did not seem to be an..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3527681)

EM

Emily M.

Speech and Language Therapist

> "Additionally, I like how you can download the app, meaning I can have easy access to zoom on my phone and when I am..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4974784)

VR

Verified Reviewer

GAM

> "Internally that is just a mess and not time efficient at all."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054)

CB

Claude B.

Technician

> "We are in a technological age and everyone is hustling and bustling."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6524182)

VR

Verified Reviewer

Recruiting Enablement Specialist

> "The UI is odd."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4894723)

HM

Harshal M.

Technical Project Manager

> "simple to use while driving mainly, allows simple call switch"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6660377)

Hafizah S.

Assistant Manager Business Development

> "I had to cancel the session and join in it again using the VOIP option."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3022673)

SM

Sara M.

photographer

> "They improve the application quickly too."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900)

SL

Sheryl L.

job developer

> "I know there are limitations and it doesn't allow you to see everyone on the call."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2977050)

VR

Verified Reviewer

Videographer

> "Not only does Zoom Phone work as a way to conduct video conferences, but it also works as a normal phone, can record..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3677638)

EC

Eliel C.

Office Manager

> "Especially switching out of another company such as Ring Central that are huge but with poor customer service."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3595873)

DH

Dale H.

Online Consultant

> "It's very easy to use."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337)

Michael F.

Organizational Change Consultant

> "I have not consistently been able to upload documents into the chat."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2945238)

DP

Dana P.

Admin

> "Easy to use."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7029516)

VR

Verified Reviewer

GAM

> "Screen sharing is a joke!"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054)

JS

Josh S.

IT Coordinator

> "Love having an app on my cell phone."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6811127)

MM

Megan M.

Executive Assistant

> "I sometimes have issues with it syncing to my phone."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2981182)

DB

Devin B.

AP Manager

> "Zoom is great to use to keep in touch with co-workers."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6439724)

Andrew K.

Chief Operating Officer

> "While the services is available at a great price, the overall customer support is extremely poor. Once we finalized..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2893037)

AB

Amar B.

Customer Support

> "It's simple to use, and you may learn how to use it without any specific instruction or classes."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154)

JG

Justin G.

Senior Implementation Consultant

> "many soft-phone features aren't very strong, such as adjusting notification settings, ease of switching to..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2792406)

Noxolo R.

Tutor

> "Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436)

KK

Kevin K.

President

> "We need to reduce our spend and they won't let us out of our contract until September. If I can't cut some expenses..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2661718)

KF

Kennedy F.

Speech Language Pathologist

> "It was easy to access and navigate with somebody who was less familiar with the software."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962)

VR

Verified Reviewer

Assistant Manager (Pool)

> "This software can be tough to see others when you are presenting. When you are the presenter, you may not be able to..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2444804)

PA

PRITHVI A.

Singing classes

> "Just need an internet connection and easy to use ."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706)

DB

Daniel B.

Lead Whatever/Whenever

> "It is sometimes confusing to accept a call with your mobile app while you are connected on your computer. Besides..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2421154)

HH

Heather H.

Order Management III

> "The thing that I like most about the ZOOM phone, is the fact that I get multiple notifications."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___5023702)

ALL

Audrey Lustgarten L.

Principal Attorney

> "We next discovered that although we are on a paid business plan we have no possibility to access live support to..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2707643)

[View Reviews](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

## User interface

No images or videos  
provided by vendor

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

4.52 (244)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Momentum

13/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/165392/Momentum-Mobility/#features)

Zoom Phone

Top features

25/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/208535/Zoom-Phone/#features)

### Recognition

No recognitions have been awarded to Momentum

Zoom Phone is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Momentum

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zoom Phone

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Momentum

-   By Momentum
-   Located in United States
-   Founded in 2001

Zoom Phone

-   By Zoom Video Communications
-   Located in United States
-   Founded in 2011

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4.4

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4.4

Features

4.5

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Ease of Use

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4.5

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