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I love that the interface is so user friendly. The layout and ways to use it are really easy and intuitive for people of all skill levels and tech comfort.
The merging of profiles and the inability to delete entries makes it difficult to remove bad targets. This was a problem when I was using Crowdskout with the RNC as well.
It was really use to see the most useful information on a profile easily. The customization was great and easy to do.
Many expected features seem misplaced or missing. It is not the most user-friendly software compared to other programs I've used.
Any request we have, their developers are eager and excited to build it out. This attitude is rare among tech companies.
I really dislike that there's not a manual button to merge two profiles once a duplicate is identified.
I also love that you can send a link to a particular user and it easily opens for someone who is logged into CS. I like that it's so customizable.
Also, it's really annoying that I can see other org's data in some of the fields (Title for example) rather than simply the ones we use.
Really good packaging of offerings -- scheduling, analytics, advocacy, campaign management -- all great. Good value for the money.
The fact that Facebook and linkedIn have taken away the possibility to post in groups is a bummer.
Oktopost is a fantastic solution for achieving this. I recommend the product for social media managers who are looking to increase efficiency and receive real-time analytics on the posts.
Streams could use some refinement -- it's the one area I struggle to figure out.
This is a really great tool for smaller scale social teams that do not need super detailed reporting metrics. I loved the calendar view and being able to create and report on campaigns.
We would like to know if the followers we have are real or just bot accounts, or even more so, fake accounts, entirely.
Hopefully they have an IT team listening to and responding to feedback quick enough to build the platform even further. Thanks again guys for being so awesome x.
It is a lot to learn and it may be difficult for some people to fully understand the entire services they deliver -- Going through training webinars is most likely needed.
Crowdskout
Oktopost
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