Mend vs Zoobook EHR: Which is a better fit?

I adore my therapist and can tell there are plenty of great therapists available for people. Sensitive content hidden] is attentive, understanding, and kind.

I have had frequent disconnections or missed connection and frequently have to trouble shoot.

Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

Also, often if you do something wrong or that the system doesn't accept, there's no prompt as to HOW to fix it. Just shows an error and leaves you to figure out what you need to change.

I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible.

Its very difficult to sometimes our patients do not receive the link, that's always a problem.

Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience.

A little frustrating, especially if someone makes a last minute video visit and we have to stop what were doing to add them into mend real fast before their appointment start time.

I appreciate the ease of use of zoobooks. The system is streamlined and makes it easy to facilitate continuity of care with other professionals.

Trouble navigating the EHR as I am not yet familiar with the zoobook.

Zoobook is a great system, especially for its colors and Support Team. They are very helpful and have the ability to customize the system to fit your workflow and your staff members as well.

Before I got into the recurring meetings with [sensitive content hidden], I thought it was really hard to use the billing system on Zoobook.

The Widgets system is also great and very easy to use. As for their Support Team, they are excellent at organizing meetings and replying to emails.

Even though I'm an administrator, my access is limited; I can't delete or edit.

I have been with Zoobook for more than a year, and the system was very great. We had to make some changes, but overall, I had a great time with them.

I use it to schedule daily clients at a Substance abuse clinic.