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We specialize in medium to large healthcare organizations of 20 or more providers.
Dentistry, Dental Offices
I adore my therapist and can tell there are plenty of great therapists available for people. Sensitive content hidden] is attentive, understanding, and kind.
I have had frequent disconnections or missed connection and frequently have to trouble shoot.
Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.
Also, often if you do something wrong or that the system doesn't accept, there's no prompt as to HOW to fix it. Just shows an error and leaves you to figure out what you need to change.
I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible.
Its very difficult to sometimes our patients do not receive the link, that's always a problem.
Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience.
A little frustrating, especially if someone makes a last minute video visit and we have to stop what were doing to add them into mend real fast before their appointment start time.
Allows us to stay in touch with patients so easily. Love love love the texting feature as well as the gift card referral piece.
Legwork blames it on Facebook, yet with the elimination of this feature my monthly cost was not reduced. Also, I am frustrated with the web developers constantly trying to "upsell" me on editing time.
What our office likes most about this software is how user friendly it is. It's super easy to send messages to patients and also the ease of communication for our patients.
Its a little frustrating that there is no MMS option for text messaging.
I love the texting capabilities, and the ease of confirming appointments with Legwork. The NPS information is also great to have.
Extremely disappointed that the automated social media posting was taken away.
Customer service is amazing and the staff is very helpful in all aspects of using the software.
The marketing team needs to be more diligent with updating Facebooks Ads. I have an ad that is still running from 2019 that needs to be stopped.
Julie D.: I'm Julie. I'm an outpatient admissions specialist. I would give Mend a rating of a five. And for more, click below. I use Mend on a daily basis to schedule virtual care patients with therapists. I like how Mend is user-friendly and it's very organized, so it's easy to see the other therapist schedules versus who's available and who's not. Sometimes I don't like about Mend is the loading of the scheduling. You have to click more, which is not user-friendly sometimes.
Mend
Legwork
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