# Compare Mend vs Klara 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Mend and Klara based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/165634-203066/Mend-App-vs-Klara --- # Mend vs Klara Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: MendKlara2/4 selected [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.6 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) [Klara](https://www.capterra.com/p/203066/Klara/)[4.6 (211)](https://www.capterra.com/p/203066/Klara/reviews/) [## Mend](https://www.capterra.com/p/165634/Mend-App/)[4.6 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment AH JP Based on [920 reviews](#user-reviews) Positive 843 Neutral 47 Negative 30 [## Klara](https://www.capterra.com/p/203066/Klara/)[4.6 (211)](https://www.capterra.com/p/203066/Klara/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.8 Customer Service 4.5 Reviews Sentiment LL KE Based on [211 reviews](#user-reviews) Positive 196 Neutral 8 Negative 7 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Zanda 4.6 (204) * * * Starting Price $19.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### ModMed 4.4 (365) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * ### DoctorConnect 4.8 (71) * * * Starting Price $210.00 Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### RXNT 4.3 (498) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 86% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,182 reviews from telemedicine software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 78%Fit Missing features Feature ratings HIPAA Compliant 4.8 Two-Way Audio & Video 4.8 E-Prescribing NA Video Conferencing 4.7 Appointment Scheduling 4.8 72%Fit Missing features Feature ratings HIPAA Compliant 4.9 Two-Way Audio & Video 4.0 E-Prescribing NA Video Conferencing 4.4 Appointment Scheduling 4.5 User satisfaction User satisfaction 4.6 User reviews[920](https://www.capterra.com/p/165634/Mend-App/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.6 User satisfaction 4.6 User reviews[211](https://www.capterra.com/p/203066/Klara/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.5 Customer support 4.5 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for We specialize in medium to large healthcare organizations of 20 or more providers. Best for Medical practices across OBGYN, family medicine, pediatrics, otolaryngology, and many other specialties use Klara to improve patient experience while streamlining internal administrative workflows. ## User reviews Pros & cons AH Alexandra H. Patient > "Mend is a wonderful online method to attend medical appointments for those who lack transportation, are out..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6766481) JEC J. Emily C. Patient - I do not work here and am not sure why I'm being asked to create an employee profile > "The slightly more noticeable (than in other video calling software) lag in transference of sound which,..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6569722) JP Jaden P. Direct Support Personnel > "Convenience Steady Connection- presented no problems accessing the system." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___7112648) DS Derek S. XxxxxxxxxX > "Sometimes its not easy speaking with the newer employees that answer the phones to shedule new appointments,..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6552976) PW Patricia W. CEO > "My experience has been from a patient's point of view and applies to the internet quality and the..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6348469) AC Admir C. Driver > "Sometimes the bars would go from full green to two red and even one red so it worried me that there will be..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6519516) AL ABIGAIL L. I dont know > "Great doctor gave me a six month refill for my antidepressant to get me through while i transfer clinics" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6679098) AR Angela R. patient > "Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6773709) EB Elizabeth B. Teacher > "I was able to make a quick appointment to request a prescription refill, right from home, after work." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6670345) NB Nicoletta B. Hospitality Assistant > "The connection bars making you think the videocall won’t work when it ends up working." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6751514) SC Susan C. Assistant Chair of Biosciences > "It was a great alternative to have a video appointment today so I could get started on my medical regimen." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6649836) JD Jacob D. Food runner > "Full-screen in landscape mode didn't work properly, through the web page on chrome" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6691397) CR Christi R. Deli clerk > "I am so so so so need and to know that there is a group that has my back is an espresso positive and..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6509642) LM Lorin M. BIM technician > "Regestration took a while and figuring out the camera and mic access was tricky." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6425147) MD Michael D. Manager > "Good pre test for connection and audio/visual and the reminders were nice" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6582919) SG Shane G. None > "Small images on screen may impair nonverbal communication." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6754497) KM Kathleen M. I write novels and still hope one day someone will read them. > "She prescribes mood medication I've been taking for decades and has counseled me through an extraordinarily..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6475949) IS Ian S. COO > "Software was a little clunky, I couldn't swap camera inputs easily." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6598483) AC Admir C. Driver > "It was great this time around. Once I had an audio issue because someone called in the middle of my session...." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6519516) ES Ellesse S. Transportation Services > "Also, poor video quality - made it slightly uncomfortable not being able to see myself on the screen, as..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6260894) AG Ashley G. Server > "The provider dr.potter was so caring and supportive made sure I got seen and her nurse personally called me..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6620504) SM Shawna M. None > "I dont like the video at beginning where it repeats same info." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6564026) GB Gerard B. Attorney > "I am finding her to be an excellent practitioner and I am very grateful for her approach to my medication..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6454780) JN Jeremy N. Engineering Manager > "Sometimes I lose the invitation in my email." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6535273) RM Roxanna M. Residential assistant > "Thank goodness for this being mental health is needed but not every mother wants to bring all there children..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6585183) TL Tammy L. Librarian > "Sometimes scheduling time can be hard." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6539790) JEC J. Emily C. Patient - I do not work here and am not sure why I'm being asked to create an employee profile > "So glad someone figured out a way to make this type of technology be HIPAA compliant." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6569722) JR Jennifer R. Cleaning, painting, hanywork > "so i wasnt able to make eye contact and talk to my counselor." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6316771) KL Kayla L. Patient > "She was also very informative about test that I should get for some of my medical issues." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6464040) CC Catherine C. Not working > "Please note that the review was the most unsatisfactory part as there was no way to skip certain required..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___5073048) AF Alec F. Line Cook > "I feel like it's a good thing for people who don't need to or cannot make a hospital visit." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6748777) CW Christina W. Clinical Manager > "The screen was tiny for my face." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6376622) LP Lezlyn P. Executive Relationship Coach > "I love my overall experience with \[sensitive content hidden\] and the one that does my appointments sheeting..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6427050) RB Rhonda B. Human Resource Specialist > "I worry about not being able to connect." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6681998) DC Devi C. Administration > "The personal care, attentiveness, and easy access to medical care in a timely manner" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6593556) TD Toby D. Na > "The call quality isn't always the best..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6541004) SS Stan S. Business Consultant > "The ease and convenience of having the session from my home computer." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6660252) IS Ian S. COO > "I tried to book an in-person, wait was one hour." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6598483) JG Joseph G. Variety Content Creator > "The ability to take care of appointments remotely helps free up a ton of time for me to get other things..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6071176) JR Jennifer R. Cleaning, painting, hanywork > "I couldnt hear very well i had to hold the phone to my ear" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6316771) TF Tavia F. None > "The intake person and the doctor were both consummate professionals, thorough and clear while also being..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6501445) SD Scott D. designer > "Image for a third attendee was dark, therefore not a consistent image quality." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6202907) VZ Vera Z. NA > "Very easy to communicate, \[sensitive content hidden\] helped me with tools to manage my emotions." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6629817) LC LYNN C. CEO Owner > "So my biggest complaint is I don't know what the hell this was for except a yearly checkup, I have no idea..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6262579) JR Jonathan R. Artist > "was amazing and she helped me turn my life around from being impulsive, risk taking, depressive, moody, and..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6271255) GB Gerard B. Attorney > "I don't even know how I would or could improve this service at present." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6454780) NM Norman M. Facilities Services Coordinator > "Easy to sign on and the same time next week which is great for my schedule and convenient." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6568345) MLP Mary Lou P. COO > "The telehealth link for the waiting room did not work at first" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6087041) CB Clarice B. Cosmetics industry > "Doing my video appointments are easy from the convenience of my own home the days of the week and times work..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___5072990) JF Jenny F. Therapist > "Due to wifi disconnection it was difficult for me to find the link to rejoin our video session. Once you are..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4203069) AN Alicia N. Forklift operator > "I like there are videos while you are waiting." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6758883) LS Lawrence S. Assistant Principal for Adult Counseling > "sensitive content hidden\] was very patient in repeating and explaining questions I did not understand." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6405081) LP LaDonna P. Warehouse expeditor > "She answered all my questions and help me set up the appointments" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6628511) AR Amanda R. Home maker > "Microphone problems, and sometimes the camra freezes up" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6094843) TS Tate S. Subway > "It was a quick and simple video call and everything was explained" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6605647) AS August S. Mobile Notary > "I cant think of a single thing about this service that I would change." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6466093) RS Rob S. Principal Software Engineer > "Very easy to use and convenient in that I could take care of my issue from my home." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6685443) SS Sami S. Therapist > "She didnt seem very personable i dont know." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6577230) MC Malcolm C. sole proprietor > "It started when they said it would and they gave me advice that helped me." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6481288) CC Catherine C. Not working > "Notice from scheduling platform was inconsistent with actual appointment." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___5073048) DM Diana M. Unemployed > "Easy access and a great to have and it has greatly helped me with alot of different things." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6681217) PZ Patti Z. retired > "once in awhile i have trouble logging on but i think it’s more because of my phone than the system" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4879799) TJ TERRY J. VP Corporate Operations > "Great for time and interaction." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6465738) JW James W. Senior Network Admin > "Their is nothing you can do to control what happens on the end user side." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4811329) TL Tracy L. Office Manager > "The nurse were very informative about my health issues. " [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6716228) CS Chris S. Patient > "This is not an appropriate survey for the patient user." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___5069655) NB Nyla B. Patient > "Helping me to grow." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6520098) KC Katie C. Clinician > "That could just be the nature of the services that we used it for, as there may be no good way to download..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___3590232) MG Myrna G. Special Ed paraprofessional > "Easy access and great communication with the Nurse Practitioner" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6685827) BD Bradford D. Therapist > "Mend does not allow the user to speak with clients and schedule simultaneously. " [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4170364) Steven D C. CEO > "I liked the attentiveness by the nurse that I spoke with." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6360401) MC Marqueshia C. Ambulatory Clinical Clerical Assistant > "Sometimes there are glitches and it will completely log you out of Mend after a short period." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___3540796) TL Tracy L. Office Manager > "She gave me great pointers regarding my health" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6716228) JH Jessica H. LMFT > "The connection is slow and there are many dropped video calls." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4132917) MS Melissa S. Director > "Feeling cared for, deserving of a health care provider’s interest." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6710606) ME Maria E. Therapist > "It’s prone to crash on even chrome browsers" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4139964) SC Suzanne C. Production Manager > "Also they got me in so quick (this time, virtual)." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6449933) ML Melanie L. Social Worker > "I don't think it is an issue with the software, but occasional issues with connectivity can be an issue." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___3553066) VO Vibeke O. Patient > "I have been so pleased with the healthcare I am getting, and how everything is explained so thoroughly." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6693654) MM Monique M. LCSW > "I cannot schedule patients from my phone?" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4133116) [View Reviews](https://www.capterra.com/p/165634/Mend-App/reviews/) LL LaWanda L. Patient Coordinator > "As a Patient Coordinator, Klara makes it easy to assist patients in scheduling or rescheduling appointments, shortening..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708691) NP Nisa P. Practice Administrator > "Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6817738) KE Kate E. Senior Revenue Cycle Advisor > "Our billing department has two medical professional clients that utilize Klara for patient care, inquiries, appointments,..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716124) CY Corinn Y. Medical Esthetician > "I haven't found anything I haven't liked about klara, if I had to choose one thing it would be that it is complicating to be..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700870) FS Faith S. Practice Manager > "Transcribed voicemails, reduced call volume, ability to text clients and send forms, responsive and communicative support team." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701342) AW Alexis W. Site Manager > "I also wish we could block certain patients from scheduling if they require longer appt times or have frequent no shows and are..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700981) NM Noel M. Office Manager > "We like our support rep and we like that it is integrated with our practice management software, When the system is down there..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6703640) RL Roberto L. Clinic Coordinator > "The price for Klara is kinda high compared to other services and that we are not able to share images between klara and our EMR..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6717656) AP Andrea P. Medical Assistant > "We have a call center off site who handles phone calls from patient so Klara is a great way to communicate with patients..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709063) AB ANNA B. SCHEDULER > "PATIENTS ARE JUST CREATING AN ACCOUNT WITHOUT KNOWING IF THEY HAVE BEEN HERE BEFORE, SO WE GET DUPLICATE OR TRIPLICATE ACCOUNTS..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6719154) CN Cassie N. Biologic Coordinator > "I find it extremely helpful being able to see if patient's have read your messages and that you can assign a "response" to you..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708970) AK Amanda K. Chief Operating Officer > "The forms process between ModMed and Klara is also not as robust as it should be which results in duplicative work for the..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708704) MG Michelle G. Operations Manager > "I love the fact it is HIPAA compliant for us to do our Telehealth video calls and send and receive documents from patients." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6749751) EB Erin B. Medical Assistant Supervisor > "can become confusing at times with all the messages in several different mailboxes at the same time. And I wish we could..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709000) BC Becky C. Medical Assistant > "So I can take care of the message quickly I also like that I can copy and paste the message and put it in there charts." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724194) TE Taya E. Medical Assistant > "This has unfortunately caused conflicts in our practice with multiple patients a week arriving to the clinic at the time they..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708750) AW Alexis W. Site Manager > "I like being able to send and receive attachments, have patients do their intake forms online, etc." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700981) IS Isobel S. Admin Manager > "When the automated messages get sent out, it bumps a patients message up and we sometimes miss it." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700803) MA Michelle A. Director of Operations > "My experience with Klara has been a very positive one that has improved our workflow, confirmations, cancellations, reschedules..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6729013) SW Skylar W. Front Desk Coordinator > "Having to upload patient phone number from the system and you can't message the patient until that's done." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708643) ED Elizabeth D. Administrative Assistant > "We love that this product doesn't require patients to download a separate app, it only requires a text-able phone number." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708609) LD Lisa D. Credentialing and HIM > "Since it is web based it glitches sometimes and it is hard to tell if your message has gone out or not." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716136) NR Natalya R. Patient Service Coordinator > "It makes it easier to communicate with patients that are unable to answer a phone call, in a way that's more secure than an..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708601) JW Jay W. Healthcare Coordinator > "Otherwise, no complaints other than the occasional tech issue causing some patients not to be able to access messages." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716268) JW Jay W. Healthcare Coordinator > "I have really enjoyed saving so much time with communications since I am able to reach patients quickly and easily, and they..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716268) EV Emolee V. Registered Nurse > "I also have trouble explaining to patients how it works, and there is great resistance when they do not understand how to log..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6702564) CM Courtney M. Nurse Practitioner > "I like being able to send multiple invites and see them on my home page to see who’s joined or not." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708660) AB Alexis B. Front Desk > "Hard to merge patients together when they have multiple accounts" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701216) SA Sarah A. Physician Assistant > "I like the instant messaging service and the way you can see when patients have read providers’ messages." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716573) MD Maria D. cfo > "You have to do everything on line can not speak to a human being and when you finally get someone they do not know what they..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708679) KE Kate E. Senior Revenue Cycle Advisor > "I love how you can assign conversations and send attachments and how it lists the patient account number!" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716124) TF Tami F. Practice Administrator > "That the "unread" messages from the patients go back into our inbox." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700771) SB Stephanie B. Patient Coordinator > "I feel that patient's will respond faster to a Klara Message then if I leave a message on their answering service." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701078) AV Angela V. Medical assistant > "The web site logs out too many times I have to log in again and again" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6704856) SW Skylar W. Front Desk Coordinator > "Avoids "phone tag" and is great for gathering insurance and identification info prior to appointments." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708643) TR Tina R. Practice Administrator > "Voice recognition and spelling can be inaccurate at times." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708735) AH Antoinette H. Home Physical Therapy Coordinator > "What I like most about Klara is how I am able to send out appointment reminders to the patients in a timely manner and they are..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6025512) HR Heather R. Clinic Coordinator > "Intake, system errors, speed of support issues." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716102) CY Corinn Y. Medical Esthetician > "I have enjoyed my experience with Klara, it has been a wonderful, safe way to communicate with patients and follow up with..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700870) JC Johana C. Patient support team > "When merging accounts sometimes gives you an error" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700799) LW Lacy W. Front Office > "Great feature of being able to confirm patients have received and read our messages." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708612) AH Andrea H. Front Office Supervisor > "can not send out to our patients a mass broadcast message" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700883) KS Kayla S. Practice Manager > "I also like that we can assign a message to a provider directly and also internally message them." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716410) CM Carlos M. Air Traffic Manager > "What I like the least is sometimes patients don't get all their doubts solved but that's because of the big loads of messages" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6705466) BP Britany P. Administration > "I enjoy how they provide patients with the ability to communicate via when its convenient for the patient" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6747661) AG Ali G. Certified Dermatology Technician > "Not being able to message land lines." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724138) SJ Sincerae J. Lead Patient Coordinator > "Klara saves time and allow effective communication between the office and the patients." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6705165) MS Maria S. Receptionist > "I cannot view when my next appointment is on the app." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724366) JW JENNIFER W. Billing Manager > "Our patients and staff love to use Klara it is helpful for busy people to access our office in a timely manner." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700838) VR Verified Reviewer Pharmacy Authorization Specialist > "The only thing I dislike about Klara is every time someone responds "Thank you", my group gets tagged." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716116) SM Sonia M. Admin > "It makes communicating with patients very easy and makes workflow with scheduling a lot more clear." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700932) SR Susan R. Billing Lead > "The online booking feature is a complete failure." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706986) AK Amanda K. Chief Operating Officer > "I love the convenience of Klara - both to communicate with 1 specific patient or a larger group." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708704) AP Andrea P. Medical Assistant > "I only run into issues if Klara is down or not working." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709063) SN Stephanie N. RECEPTIONIST > "It helps me also to confirm or cancel appointments." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724166) VM Victoria M. Medical assistant > "The bot sends too many repetitive messages." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6710702) EP Eva P. office manager > "we can communicate faster with patients and keeps the phone line less busy" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700833) KS Kylie S. Patient Advocate > "I do find it can be difficult for our older patient's to navigate" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700905) HR Heather R. Clinic Coordinator > "The texting feature is great for communicating with patients." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716102) KS Kevin S. Medical Assistant > "I wish klara didn't automatically log out every two seconds" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708582) PB Paige B. Optician > "It has been a wonderful tool to send multiple messages in a very quick manner to my patients." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700896) GS Greg S. CEO > "I do NOT like how Mod Med approaches support services for Klara." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700786) SW Sheila W. Office Manager > "It allows us to communicate more efficiently with our patients" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708705) KL Kemisha L. PAR > "Some people don't know how to properly navigate klara" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700758) JM Jessica M. Customer Service > "I love how Klara organizes the message exchange between patients and physicians." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6676210) AB Aleta B. MA > "I have found it very confusing when myself and another nurse can see the same message. " [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708738) KS Kayla S. Practice Manager > "It can be clunky at times but for what we use Klara for it works well for our clinic." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716410) SC Sonia C. Receprionist > "that patient's can opt out, which can be frustrating." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708700) TS Tamara S. BILLING SPECIALIST > "I can send a patient a quick text and I get fast responses." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700847) SR Susan R. Billing Lead > "We feel Klara destroyed the reputation of our practice and we can not do anything about it." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706986) JM Jessica M. Customer Service > "Klara has made patient communication more effective and my workflow easy and efficient." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6676210) AW Ashley W. clinical manager certified medical assistant > "When we see they read the message and do not respond!" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708640) GS Gayla S. Front Office Supervisor > "I like the convenience of messaging multiple patients with one message" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700812) VM Victoria M. Medical assistant > "The app signs me out too quickly." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6710702) RH Rafael H. Medical Assistant > "Klara is one of the best systems our practice has chosen to invest in for our patient care." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708597) NM Noel M. Office Manager > "It's a little difficult to learn...not really difficult, just a learning curve" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6703640) KB Kelly B. Director of Operations Owner > "Easy of use and reliability, prompt support, will allow you to add your own documents to text out" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708599) MD Maria D. cfo > "Horrible it has detroyed our practice reputation" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708679) HB Heather B. Clinical Supervisor > "Improved patient engagement, HIPAA compliance, Ease of use and Customizable messages" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706979) ST Shina T. Billing Manager > "There have been a few glitches as well that weren't followed up on thoroughly. When we uploaded our patient list to Klara, it..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___4567648) [View Reviews](https://www.capterra.com/p/203066/Klara/reviews/) ## User interface [Mend](https://www.capterra.com/p/165634/Mend-App/) 4.60 (920) [Klara](https://www.capterra.com/p/203066/Klara/) 4.61 (211) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Mend Top features 35/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Chat/Messaging - Claims Management - Client Portal - Communication Management - Compliance Management - Confirmations/Reminders - Customizable Branding - Customizable Forms - Customizable Templates - Document Management - Document Storage - Electronic Payments - Email Reminders - E-Prescribing - File Sharing - For Medical Purposes - Generative AI - HIPAA Compliant - Live Chat - Medical Billing - Mobile Access - Mobile Alerts - Monitoring - Multi-Location - Multi-Provider Practice - One-to-One Messaging - Online Forms - Payment Processing - Practice Management - Records Management - Reminders - Remote Treatment Planning - Reporting & Statistics - Scheduling - Secure Data Storage - Self Service Portal - Softphone - Surveys & Feedback - Third-Party Integrations - Two-Way Audio & Video - Video Conferencing [See all features](https://www.capterra.com/p/165634/Mend-App/#features) Klara 24/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Chat/Messaging - Claims Management - Client Portal - Communication Management - Compliance Management - Confirmations/Reminders - Customizable Branding - Customizable Forms - Customizable Templates - Document Management - Document Storage - Electronic Payments - Email Reminders - E-Prescribing - File Sharing - For Medical Purposes - Generative AI - HIPAA Compliant - Live Chat - Medical Billing - Mobile Access - Mobile Alerts - Monitoring - Multi-Location - Multi-Provider Practice - One-to-One Messaging - Online Forms - Payment Processing - Practice Management - Records Management - Reminders - Remote Treatment Planning - Reporting & Statistics - Scheduling - Secure Data Storage - Self Service Portal - Softphone - Surveys & Feedback - Third-Party Integrations - Two-Way Audio & Video - Video Conferencing [See all features](https://www.capterra.com/p/203066/Klara/#features) ### Recognition Mend is recognized as a top-rated tool in 4 Capterra Shortlist reports No recognitions have been awarded to Klara ### Deployment & support Mend Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Klara Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Mend - By Mend VIP - Located in United States - Founded in 2014 Klara - By Modernizing Medicine - Located in United States - Founded in 2010 ## Popular Comparisons [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/)[4.60 (1,226)](https://www.capterra.com/p/158461/Doxy-me/reviews/) Contact vendor for pricing Price $35/month 4.5 Features 4.6 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/158461-165634/Doxy-me-vs-Mend-App) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Contact vendor for pricing Price $0 4.6 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/195467-203066/Care-Patron-vs-Klara) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Contact vendor for pricing Price $0 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/165634-195467/Mend-App-vs-Care-Patron) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [Tebra](https://www.capterra.com/p/129169/Tebra/)[3.95 (1,365)](https://www.capterra.com/p/129169/Tebra/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 3.8 4.8 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/129169-203066/Tebra-vs-Klara) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [Tebra](https://www.capterra.com/p/129169/Tebra/)[3.95 (1,365)](https://www.capterra.com/p/129169/Tebra/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 3.8 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/129169-165634/Tebra-vs-Mend-App) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [Dialog Health](https://www.capterra.com/p/215666/Dialog-Health/)[4.95 (62)](https://www.capterra.com/p/215666/Dialog-Health/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.9 4.8 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/203066-215666/Klara-vs-Dialog-Health) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 3.8 4.6 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/98735-165634/athenaOne-vs-Mend-App) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 3.8 4.8 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/98735-203066/athenaOne-vs-Klara) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Contact vendor for pricing Price $75/month 4.5 Features 4.4 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/144484-165634/InSync-EMR-vs-Mend-App) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-203066/Weave-vs-Klara) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.02 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Contact vendor for pricing Price $300 4.5 Features 3.9 4.6 Ease of Use 3.9 [View full comparison](https://www.capterra.com/compare/31268-165634/NextGen-Ambulatory-EHR-vs-Mend-App) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Contact vendor for pricing Price $59/month 4.6 Features 4.6 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/140062-203066/Pabau-CRM-vs-Klara)