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We specialize in medium to large healthcare organizations of 20 or more providers.
Designed for hospitals & health systems, home health agencies, hospice & palliative care, and physician & group practices. Supports patients across the care continuum.
I adore my therapist and can tell there are plenty of great therapists available for people. Sensitive content hidden] is attentive, understanding, and kind.
I have had frequent disconnections or missed connection and frequently have to trouble shoot.
Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.
Also, often if you do something wrong or that the system doesn't accept, there's no prompt as to HOW to fix it. Just shows an error and leaves you to figure out what you need to change.
I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible.
Its very difficult to sometimes our patients do not receive the link, that's always a problem.
Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience.
A little frustrating, especially if someone makes a last minute video visit and we have to stop what were doing to add them into mend real fast before their appointment start time.
The equipment readings are reliable and easy for the patients to use. The video is clear and providers are pleased with its clarity.
The provider to patient call function has lagged a bit in some instances.
The best thing about HRS are the support reps. They are excellent and we appreciate them.
BP cuffs hurt the upper arm. Have to question often if the results actually obtained by the patient are accurate.
Monthly reports which are great to prove our success and the dashboard.
To troubleshoot this ourselves, we update the tablets before installing at a patients home. When patients have problems, it is usually an update issue.
The most helpful driver of patient enrollment is the peace of mind it provides to the patient having someone "looking out for them" as well as the relief for family members and caregivers.
Sometimes the video calls don’t work without a call to support.
Julie D.: I'm Julie. I'm an outpatient admissions specialist. I would give Mend a rating of a five. And for more, click below. I use Mend on a daily basis to schedule virtual care patients with therapists. I like how Mend is user-friendly and it's very organized, so it's easy to see the other therapist schedules versus who's available and who's not. Sometimes I don't like about Mend is the loading of the scheduling. You have to click more, which is not user-friendly sometimes.
Mend
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