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better software since 1999
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Manufacturing, Industrial, Facility Managers, Government, Schools, Hospitality, Operational Teams, Fleet Managers, Restaurants, Warehouses, Churches, Retail, Safety/EHS leaders. SMB to Enterprise.
Hoa, Resident Welfare, Association Members, HOA Management Companies, Syndic Management Companies, OAM Management Companies, Strata Management Companies, MCST Management
We have used this product for over a year and it is wonderful. I have 4 maintenance guys that i keep track of and this is by far the best app that i have used.
When a repair request is rejected, the basic user who submitted the request, is unable to see the reason why the ticket was refused.
I really like everything about it, the way it builds on itself. The procedure library has been a great help.
I just have had trouble getting buy in from all facilities. I will keep at them to use for requesting service.
Overall I am completely satisfied this this platform, and could recommend it to others whom work in my industry. The customer support is great.
I don't like the fact that exporting work lists to PDF's is restricted on the Small Business account but I understand the pricing model or else everybody would be using that account.
The customer service is amazing and ready to spring into action to help out. They are very helpful and act like they care.
There is no email system to communicate with client and vendors, it's all done through the App.
The installation was quite a simple and easy with excellent support from ADDA implementation team, particularly thanks to Mr. Bharat for his incredible support and quick resolution of the issues.
There is no option to pay rent online through this app. They can include this feature.
Support is good and the way it structure on accounting and invoicing bills are good. Need to improve in bank and cash section.
The system hangs quite often during the regular use of the software and automatically logs out. The software shows an error in browsing while pulling the receipts from the Mollak system.
Highly recommended for its simplicity and strong backing by a knowledgeable team.
In the invoice overall due is showing. Some residents gets confused.
Specially recently, I received a great help from the team his name is [sensitive content hidden] and I trully appreciate it.
I used to dislike the UI of the App but with the latest update, they have rolled in a new extremely user-friendly UI.
Pete W.: My name is Pete. I am the director of Process Engineering and Safety. I work for Fitz-Thors, and I would rank MaintainX with a five. At this company, they were not using a CMMS or a EAM, an enterprise access management software. They were using, we got something down. So there was really no management of any of the assets here at this location, or a work order system or a preventative maintenance type of system. They were doing some things, but it was more almost totally reactive instead of preventative. I came from another company where I implemented a asset management CMMS into the system, and it made a world of difference. When I came here, I was responsible for putting in processes for their manufacturing side to make sure everything was smooth, and I quickly realized that they didn't have one. So we got the permission to go forward. So I went through and got a number, almost a dozen software companies, and I went through each one of them. I had a check-off list of things that I wanted it to do. And when I got down to at least five, I started scheduling demos with a team here at Fitz-Thors, and we narrowed it down and we chose MaintainX as our solution. Getting MaintainX implemented was a lot easier than I had originally thought and the team had thought. We received templates to put in our information. It took a while, but we had a couple of college students that entered the data into a spreadsheet, and then MaintainX takes your spreadsheet and puts it into the database and gets it all set up. It's all your assets, all your users, and a number of other things that MaintainX does for you. And along the way, we received training on how to do that post the implementation. I recommend MaintainX because of the ease of use. It was very easy and straightforward. A lot of software implementations can be lengthy and require a lot of work, but MaintainX was not. The implementation team got all our data in there; the data was sound. The training that we received was good, but there's additional training that you can do and look online to receive. But we implemented it and immediately started using and immediately saw a major difference in impact.
MaintainX
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