PetDesk vs Covetrus vRxPro: Which is a better fit?

They even enjoy the loyalty program. Our client relations team raves about how much time they have saved with the new form of communicating with our clients and how easy the dashboard is to use.

We purchased the texting option and the only negative we have found so far is the refresh rate (not instant).

And the video appointment option has grown in capabilities the past year to a level that offers fantastic clarity and capability.

To not be able to place pictures and be able to preview the whole message as it will be seen when it is published makes it very difficult to produce a professional product.

We have been with this company for a very long time and have seen them progress through the years. I love the dashboard it is simple and easy to maneuver.

There is no way to select a dr when making an appointment.

The customization for clients is great. Having an app readily available to reach clients through their smart phone is AMAZING.

I would like the app to block clients from requesting sick appointments, we have it listed in the note section not to use the app for sick appointments but clients still do it.

We love the simplicity of use with this software. Our prescription compliance has improved since starting with this prescription software.

Our only complaint has been with the customer service phone center having extremely long hold times. Multiple times clients have complained to us that they can't get through to the phone center.

I love that they send clients emails promoting products and offering discounts. It saves us time and clients love the promotions.

It may be more the business rather than the actual software-lack of communication with my clients and their inability or lack of desire to stand behind the products they dispense.

Being able to approve requests online so that the clients receive their product quicker is nice. The auto ship option is a great bonus for clients.

Our clients complain that the customer side of things is difficult to navigate/understand.

Customer service has also been very friendly and helpful when we have had an issue.

I HATE how the automatic emails come from my hospital instead of Covetrus.