# Compare Medesk vs iTRUST 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Medesk and iTRUST based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/166286-181958/Medesk-vs-iTRUST

---

# Medesk vs iTRUST Features and Cost Comparison

Last updated July 9th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MedeskiTRUST2/4 selected

[Medesk](https://www.capterra.com/p/166286/Medesk/)[4.6 (116)](https://www.capterra.com/p/166286/Medesk/reviews/)

[iTRUST](https://www.capterra.com/p/181958/iTRUST/)[5.0 (151)](https://www.capterra.com/p/181958/iTRUST/reviews/)

[## Medesk](https://www.capterra.com/p/166286/Medesk/)[4.6 (116)](https://www.capterra.com/p/166286/Medesk/reviews/)

Starting Price

£19.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.4

Customer Service

4.6

Reviews Sentiment

SS

Based on [116 reviews](#user-reviews)

Positive

107

Neutral

5

Negative

4

[## iTRUST](https://www.capterra.com/p/181958/iTRUST/)[5.0 (151)](https://www.capterra.com/p/181958/iTRUST/reviews/)

Starting Price

Contact vendor

Value-for-Money

5

Functionality

5

Ease of Use

5

Customer Service

5

Reviews Sentiment

Based on [151 reviews](#user-reviews)

Positive

150

Neutral

1

Negative

0

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## Summary

* * *

Features in Patient Scheduling Software

Best performer

22 / 41

Only Medesk

-   Alerts/Notifications
-   API
-   Billing & Invoicing

15 / 41

Only iTRUST

-   Check-in/Check-out
-   Commenting/Notes
-   HIPAA Compliant

User satisfaction

User satisfaction

4.6

User reviews[116](https://www.capterra.com/p/166286/Medesk/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.5

Customer support

4.6

User satisfaction

5.0

User reviews[151](https://www.capterra.com/p/181958/iTRUST/reviews/)

Ease of use

5.0

Functionality

5.0

Value for money

5.0

Customer support

5.0

Price starts from

Price starts from

£19Per Feature, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Ideal for medical practitioners and private clinics! Medesk is a cloud-based platform that optimises workflow for everyone involved in healthcare provision.

Best for

Optometrists, Ophthalmologists, Opticians, Eye Care Providers

## User reviews

Pros & cons

Stacey S.

Medical assistant

> "Strongest areas appear to be in scheduling patient records reminders telemedicine in administrative and organization with ease of use customer support in..."

[See full review](https://www.capterra.com/p/166286/Medesk/#Capterra___7151219)

TC

Taylor C.

Ophthalmic tech

> "Seems to have less customization than similar programs."

[See full review](https://www.capterra.com/p/166286/Medesk/#Capterra___6490225)

TC

Taylor C.

Ophthalmic tech

> "Makes my daily work life easier and my patients also have records and payments at their fingertips!"

[See full review](https://www.capterra.com/p/166286/Medesk/#Capterra___6490225)

Anish A.

ceo

> "lack of support and not user friendly.sms functionlaity is outsourced and very cumbersome.whiotellable option is non-exiistent waited for over 6 weeks to..."

[See full review](https://www.capterra.com/p/166286/Medesk/#Capterra___3959397)

SH

Sarah H.

Medical Secretary

> "Very user friendly system with lots of shortcuts to help make duplicate tasks much more streamlined. "

[See full review](https://www.capterra.com/p/166286/Medesk/#Capterra___3150815)

OCO

Olivia Cormay O.

management

> "well at first it was very difficult, to use the software it had a lot of new things that we were not use to. and it is kind of expensive."

[See full review](https://www.capterra.com/p/166286/Medesk/#Capterra___3331735)

EG

Emil G.

Director of an imaging centre

> "Support is fantastic, both chat support and direct zoom call."

[See full review](https://www.capterra.com/p/166286/Medesk/#Capterra___3165140)

EP

Evelina P.

Administrator

> "We had some troubles with additing contract, we need to have it on profile once, but still I have this issue."

[See full review](https://www.capterra.com/p/166286/Medesk/#Capterra___2899817)

[View Reviews](https://www.capterra.com/p/166286/Medesk/reviews/)

VR

Verified Reviewer

HR Generalist

> "The system is powerful yet intuitive, offering strong security, excellent workflow automation, and seamless..."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7053651)

Kegan O.

Operations Manager

> "some advanced features take time to learn, and the initial setup can feel a bit overwhelming."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7125978)

DK

David K.

Owner Operator

> "I like the work flow and auto-coding features to equip the employee with many tools that they would need for..."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7160514)

VR

Verified Reviewer

Admin

> "The initial learning curve can be a bit steep, especially for new users."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7144423)

VR

Verified Reviewer

HR Generalist

> "I loved how iTRUST combines a clean, user-friendly interface with powerful AI-driven features that streamline..."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7053651)

VR

Verified Reviewer

Owner

> "There were moments where the process felt a bit slow or repetitive."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7125975)

VR

Verified Reviewer

Admin

> "Once familiar with the system, navigation becomes fairly intuitive, and the interface supports day-to-day tasks..."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7144423)

JW

Joe W.

Owner

> "The platform could be clunky at times and not always easy to navigate, which made using it a bit frustrating."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7001081)

VR

Verified Reviewer

Project Manager

> "iTRUST has improved workflow efficiency, reduced patient wait times, and helped us manage billing more accurately."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7054044)

Christopher O.

Paralegal

> "That this platform was not created sooner."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7144214)

Kegan O.

Operations Manager

> "The patient communicate tools are useful, helping streamline outreach and follow up"

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7125978)

RM

Richard M.

Patient Care Coordinator

> "Sometimes the automation system makes minor mistakes."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7000476)

Kegan O.

Operations Manager

> "It provides a strong combination of ease of use, reliable patient communication tools, and solid security features"

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7125978)

Christopher O.

Paralegal

> "I do not have many issues with this product."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7144214)

Gavin G.

Administrator

> "The interface is clean and intuitive, which saves time and reduces errors."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7125868)

Willi V.

President

> "Doing all these things in a coordinated way, using our old manual method, was a mess."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___6826144)

VR

Verified Reviewer

Customer support specialist

> "Communication with patients has been smooth and reliable, which really helps keep everything organized."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7144274)

VR

Verified Reviewer

Operations Director

> "The thing that I least like about iTRUST is the price point."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___6852910)

Anthony S.

Editor

> "The platform felt user-friendly, and everything was clearly explained, which made completing the tasks quick and..."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7144325)

Kathrine K.

Planning Tech

> "The pricing is a little bit expensive per month."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___6670056)

VR

Verified Reviewer

Customer support specialist

> "The platform is user-friendly, with a clean layout that makes it easy to navigate and find what you need."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7144274)

VR

Verified Reviewer

Admin Asst

> "It took me a while to get the hang of how it all flows together."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___5057065)

[View Reviews](https://www.capterra.com/p/181958/iTRUST/reviews/)

## User interface

[Medesk](https://www.capterra.com/p/166286/Medesk/)

4.59 (116)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Medesk

Top features

22/41

-   AI Copilot
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Billing & Invoicing
-   Broadcast Messaging
-   Calendar Management
-   Cancellation Management
-   Check-in/Check-out
-   Commenting/Notes
-   Customizable Branding
-   Electronic Signature
-   Email Marketing
-   EMR/EHR
-   Faculty/Staff Management
-   Generative AI
-   HIPAA Compliant
-   Insurance Eligibility Verification
-   Mobile Access
-   Multi-Location
-   Multi-Physician
-   Multiple Appointment Types
-   No-Show Tracking
-   Online Scheduling
-   Patient Communications
-   Patient Intake
-   Patient Portal
-   Patient Questionnaires
-   Patient Records Management
-   Payment Processing
-   Pre-Appointment Screening
-   Prescription Renewal
-   Recurring Appointments
-   Reminders
-   Reporting/Analytics
-   Room Scheduling
-   SMS Messaging
-   Task Management
-   Third-Party Integrations
-   Virtual Meetings
-   Wait List Management

[See all features](https://www.capterra.com/p/166286/Medesk/#features)

iTRUST

15/41

-   AI Copilot
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Billing & Invoicing
-   Broadcast Messaging
-   Calendar Management
-   Cancellation Management
-   Check-in/Check-out
-   Commenting/Notes
-   Customizable Branding
-   Electronic Signature
-   Email Marketing
-   EMR/EHR
-   Faculty/Staff Management
-   Generative AI
-   HIPAA Compliant
-   Insurance Eligibility Verification
-   Mobile Access
-   Multi-Location
-   Multi-Physician
-   Multiple Appointment Types
-   No-Show Tracking
-   Online Scheduling
-   Patient Communications
-   Patient Intake
-   Patient Portal
-   Patient Questionnaires
-   Patient Records Management
-   Payment Processing
-   Pre-Appointment Screening
-   Prescription Renewal
-   Recurring Appointments
-   Reminders
-   Reporting/Analytics
-   Room Scheduling
-   SMS Messaging
-   Task Management
-   Third-Party Integrations
-   Virtual Meetings
-   Wait List Management

[See all features](https://www.capterra.com/p/181958/iTRUST/#features)

### Recognition

Medesk is recognized as a top-rated tool in 3 Capterra Shortlist reports

iTRUST

Best Value OptometrySoftware (2026) 

Best Value OptometrySoftware (2024) 

Best Value OptometrySoftware (2023) 

### Deployment & support

Medesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

iTRUST

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Medesk

-   By Medesk
-   Located in United Kingdom
-   Founded in 2008

iTRUST

-   By iTRUST
-   Located in United States
-   Founded in

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