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Serving enterprises with 1000s of customer interactions a year in retail, travel & hospitality, automotive, consumer services, insurance, financial services, banking, healthcare, and eCommerce.
We serve appointment-driven businesses in the dental, beauty, wellness, and fitness markets.
We wanted to try out SMS and have been really happy with our customer's response as well as how easy it was to implement. We also added Apple Business Chat and it was super easy and has worked great.
Sometimes it's just really confusing since there are so many graphs showing on my window.
This is a great company with wonderful customer service and people that really care about their clients.
It's probably the only thing we lost when moving over from Mightytext.
I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.
Lack of query abilities for current conversations/searching for current conversations that are open and ongoing in the Manager / Reports View.
Gives our customers that are out on the field, easy access to our call center. Most of our clients/dealers don't have easy access to a laptop when out on the field, so this is a great solution.
Reporting is weaker than we would have hoped for.
I like how friendly the software is when texting back and forth with clients. It does a really good job of making sure people feel supported.
I have lost clients over this issue and that is bad for business. Also, a credit card is absolutely necessary in order to reserve an appointment.
It works flawlessly and is a perfect example of the magic of cutting-edge technology. Brilliant and highly recommended.
More bookings, less lost clients, more time for front end staff not needing to return as many voicemails.
Ease of use, ability to write your own scripts and tailor the service to your company. And the customer service has been outstanding.
Voicemails are hard to get to on the website on a phone.
The customer service was excellent and every person I spoke to was helpful and friendly.
Well the only hindrance is that it's text only so if the person's calling from a landline and chooses not to leave a message we can't help them.
Quiq
Top FeaturesTrueLark
Quiq
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TrueLark
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