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Serving enterprises with 1000s of customer interactions a year in retail, travel & hospitality, automotive, consumer services, insurance, financial services, banking, healthcare, and eCommerce.
Superchat can be used by any company, regardless of the industry in which it operates.
We wanted to try out SMS and have been really happy with our customer's response as well as how easy it was to implement. We also added Apple Business Chat and it was super easy and has worked great.
Sometimes it's just really confusing since there are so many graphs showing on my window.
This is a great company with wonderful customer service and people that really care about their clients.
It's probably the only thing we lost when moving over from Mightytext.
I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.
Lack of query abilities for current conversations/searching for current conversations that are open and ongoing in the Manager / Reports View.
Gives our customers that are out on the field, easy access to our call center. Most of our clients/dealers don't have easy access to a laptop when out on the field, so this is a great solution.
Reporting is weaker than we would have hoped for.
The overall experience is amazing, we love superchat and it has made our work much easier and faster.
I often have demos of SAAS products and usually end up questioning what problem they are trying to solve or unimpressed by the system itself.
I was also very impressed with both the representatives I spoke to. The software works like a dream and I had an annual ROI within 24 hours of going live.
Currently the missing integrations and automations. But this is currently being published.
Overall, very good and it's a system we consider to contribute positively to our business.
The onboarding was amazing, the system is so intuitive anyway though. It really has supercharged our chat.
Prioritize real-user-identified key features according to your needs to find your best fit.
Quiq
Top FeaturesSuperchat
Quiq
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Superchat
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