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better software since 1999
better software since 1999
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We serve appointment-driven businesses in the dental, beauty, wellness, and fitness markets.
Businesses that need a better way to connect with customers and employees.
I like how friendly the software is when texting back and forth with clients. It does a really good job of making sure people feel supported.
I have lost clients over this issue and that is bad for business. Also, a credit card is absolutely necessary in order to reserve an appointment.
It works flawlessly and is a perfect example of the magic of cutting-edge technology. Brilliant and highly recommended.
More bookings, less lost clients, more time for front end staff not needing to return as many voicemails.
Ease of use, ability to write your own scripts and tailor the service to your company. And the customer service has been outstanding.
Voicemails are hard to get to on the website on a phone.
The customer service was excellent and every person I spoke to was helpful and friendly.
Well the only hindrance is that it's text only so if the person's calling from a landline and chooses not to leave a message we can't help them.
There are some great message customization features that can be useful if you would like, but are not required.
I guess sometimes the notifications of the messages can get lost. It has happened when I send a message to a customer, and they respond.
Ease of use and great customer service! from customer communications to reservations it helps us in all aspects of our communications.
I am unable to fully close messages that I am no longer interacting with unless I archive the recipient.
I love the feature where you can mark a thread as "resolved. This helps our medium sized team know what customers have been responded to, and which have not.
The only thing I feel might be missing, is that it is hard to tell who the text is directed to. Sometimes you have to go way back into the previous texts to figure out who it belongs to.
I love how easy it is to search up a name or number and have access to the whole history. I appreciate being able to check on and off messages that were responded to and which need follow up on.
I just tried to compose a NEW message to a current client on my phone and can't figure out how. I can respond to any message I already have but can't create a new message.
Erika H.: Hi, my name's Erika and I'm a vice president. I give Text Request a five-star review. For more reviews like this, click below. Prior to Text Request, my team used their own cell phones first, which made it very complex in when they'd leave, not being able to have another CSR respond to a request because they were using their personal phones. We found a new app called Hatch, which we really liked in the beginning, but their company has such turnover, the service just was a challenge. So we started looking for other products and that's when we found Text Request. We chose Text Request for a couple of reasons. One it's online and any of my team can respond to any of the requests that we get coming in from our clients and their employees. And so nobody's ever left without a response until the CSR gets in the next day, which is awesome. The support that we've received from Text Request has been great. Never have to go through emails to find out who new rep is because they just all handle it smoothly. And their pricing is very competitive. Onboarding with Text Request is pretty simple. They just import our customer information, names, company names, cell phone numbers, all that, and we're easily able to communicate with the clients. So Text Request did pretty much ever everything for us, walked us through how to add people to our Text Request boards. When we get new clients or new employees, it makes it super easy. If you're looking for a new texting format to reach your clients, your customers, your team, I'd strongly suggest looking at Text Request for the simplicity of the program, the flexibility of the program, and the affordability of their program.
TrueLark
Text Request
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