# Compare Text Request vs Telegram 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Text Request and Telegram based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/167015-180347/Text-Request-vs-Telegram

---

# Text Request vs Telegram Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Text RequestTelegram2/4 selected

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

[Telegram](https://www.capterra.com/p/180347/Telegram/)[4.7 (6,406)](https://www.capterra.com/p/180347/Telegram/reviews/)

[## Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

Based on [1,193 reviews](#user-reviews)

Positive

1,111

Neutral

64

Negative

18

[## Telegram](https://www.capterra.com/p/180347/Telegram/)[4.7 (6,406)](https://www.capterra.com/p/180347/Telegram/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.7

Customer Service

4.3

Reviews Sentiment

Based on [6,406 reviews](#user-reviews)

Positive

6,128

Neutral

241

Negative

37

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## Summary

* * *

Key features rated by users

Features selected based on 2,833 reviews from customer communications management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

SMS Messaging

4.7

Email Management

NA

Social Media Integration

NA

Customer Database

NA

Chat/Messaging

4.6

\--%Fit

Missing features

Feature ratings

SMS Messaging

NA

Email Management

NA

Social Media Integration

NA

Customer Database

NA

Chat/Messaging

4.8

User satisfaction

User satisfaction

4.6

User reviews[1,193](https://www.capterra.com/p/167015/Text-Request/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.6

Customer support

4.7

User satisfaction

4.7

User reviews[6,406](https://www.capterra.com/p/180347/Telegram/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.6

Customer support

4.3

Price starts from

Price starts from

$59Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Businesses that need a better way to connect with customers and employees.

Best for

Telegram can be used by businesses, small teams, and international users seeking secure communication.

## User reviews

Pros & cons

MG

Milousa G.

Customer service representative

> "It simplifies interactions, making them more accessible, and includes automation features for responses and reminders, which save time and boost..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570)

BS

Brittany S.

Practice Manager and Veterinary Technician

> "For all of the benefits of Text Request, I have found that the platform often lags or becomes unusable; There are often errors loading or sending..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425)

BJ

Bryce J.

VP of Sales

> "I like how text request lets us get chat requests on the website and then takes the chat to their phone so they aren't stuck online - the..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278051)

BS

Brittany S.

Practice Manager and Veterinary Technician

> "Additionally, since I began using Text Request nearly 2 years ago, we have never had the ability to use the "mark as paid" feature; We simply..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425)

KA

Kristen A.

General Manager

> "We love all of the features such as customized templates for easy sending and scheduled messages so we can automate important reminders. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358643)

MC

Mellissa C.

Instructor

> "I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6617684)

ST

Sarah T.

CSR

> "Overall, Text Request has been a reliable tool for enhancing our customer communication strategies through text messaging, offering solid support..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398571)

TC

Tim C.

Instructor

> "The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605356)

MR

Monisha R.

Admin

> "The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy effectively."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6549651)

BS

Brittany S.

Practice Manager and Veterinary Technician

> "Finally, I do wish that clients would NOT receive a text notification once their payment has been canceled as it tends to confuse people; I would..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425)

EH

Errin H.

Patient Services Coordinator

> "It is helpful to have something that allows for multiple helpful features such as automatic texts reply's when out of office, and saving contacts."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278156)

CS

Candace S.

Safety Manager

> "I wish sharing images showed up as an image on my teams cell phone, instead it shows up as weird file they have to click."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6283748)

RS

Rachael S.

Owner

> "What I really liked about it is that they offer a demo for you to look at and it allows you to talk and communicate with a specialist one and one..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6300230)

VR

Verified Reviewer

I.T. Marketing

> "If it were to integrate with our main program we use for scheduling and routing, we'd solely use it. But our program doesn't play nice with others,..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358344)

CN

Christoffer N.

Technician

> "I use text request for work and I like the templates that we have saved so I don’t have to type out the same message over and over again every day"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6580437)

LB

Liz B.

Broker

> "It isn't very user friendly, hard to navigate, have to go to different areas to send group messages, adding images requires text."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6285263)

CL

Catherine L.

Veterinarian

> "This saves us countless hours, and allows us to rapidly give simple results, reminders and check on clients after visits."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6542687)

SF

Stephanie F.

Owner

> "We might as well buy a cell phone and have the texts sent to that number, but I don't have the time or energy to cancel and start all over again."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6273212)

JS

Jennifer S.

office manager

> "Text Request simplifies appointment confirmations through text messaging, allowing us to reach patients quickly and effectively."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6280319)

CC

Cheri C.

Member Advocate

> "Not sure if it is Text Request itself or my company, but my messages get lost in my co-workers due to our organization's size."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6500349)

CF

Cynthia F.

Business Manager

> "The ability to have a template, enter the phone number/name, then hit send saves us so much time to focus on other tasks!"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362024)

SL

Stephen L.

Program Director

> "I wish web ui would stay on the display option I select instead of reverting to what seems like the default option."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6250257)

LC

Loralei C.

Reservations Agent

> "Text Request offers powerful messaging features that enable businesses to excel in customer engagement and operational efficiency."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362146)

KR

Keaton R.

New Construction Consultant

> "DLC Processing time is slower than I had hoped and they charge you 25% additional per month while you wait."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6439673)

TV

Tonya V.

Assistant

> "What I like most about Text Request is that I can text candidates or send a group message What without calling each person."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6272908)

SS

Stephanie S.

Owner and boxing trainer

> "Biggest problem is that new texts do not appear on screen when I’m at my computer. And the re-sorting of texts, lack of indication of new or unread,..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6004114)

MG

Milousa G.

Customer service representative

> "The app integrates well with other business tools, streamlining operations and improving customer engagement in real-time."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570)

MM

Marilee M.

clinical support specialist

> "took awhile to figure out how to save document/image sent by text req to pt chart."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618734)

JT

Jennifer T.

Recruit Lead

> "I like being able to send texts to clients and health professionals using the extension directly from their screen in our internal system."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6274234)

AH

Alex H.

Owner

> "I hate how the system organizes texts and I cannot find the text I just sent. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6268689)

SH

Sidney H.

Ticket Operations Manager

> "The abilities it has to communicate with customers, track data, send detailed information is incredible."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6507744)

TL

Tanya L.

Dispatcher

> "On the mobile app, it sometimes freezes up and I have to kill the sessions to get it to refresh"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6268955)

JH

Justin H.

AVP of Product Development

> "It provided the features we wanted, at a reasonable price and included a strong product minded team to continue to invest in their product to add..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6274455)

JL

Jaiden L.

Parts Specialist

> "Not being able to send just pictures without text in the message."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6316558)

DD

Donna D.

Manager

> "We like being able to text our customers and use our business phone number so all employees can see and help our clients."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6351528)

JH

JOSE H.

Agent

> "Using text request on the cell phone, there is usually a delay in receiving the messages."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278640)

BS

Brittany S.

Practice Manager and Veterinary Technician

> "We also very much like that we have the option to take payments via text and schedule messages for a certain date/time."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425)

SF

Stephanie F.

Owner

> "Text Request used to alert us of incoming messages but that function stopped working."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6273212)

AA

Allison A.

Managing Director

> "I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still require attention..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6607704)

KF

Kayleigh F.

Case Manager

> "Our office receives spam messages often and it would be nice if we could delete the messages."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6268965)

RA

ROSA A.

manager

> "The software itself is easy to monitor and we can all use the same software for many different departments of our office example - billing,..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6281844)

LB

Laura B.

HR Coordinator

> "The text request mobile app KILLS my cell phone battery (android)."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6280437)

ES

Emily S.

People Services Specialist

> "I love that Text Request gives you the ability to communicate with all necessary employees through one single platform."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6576471)

KZ

Kristen Z.

Recruiter

> "Cons are that it can be a little laggy and sometimes does nto auto refresh"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6351250)

DW

Dipanshu W.

Customer Service Representative

> "Many customers don't pick up the call because of their work, but they love when we send them text messages, it helps save their time and ours too."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6444915)

MB

Meghan B.

Director of Communications

> "Sometimes the search does not recognize numbers I have texted before."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6270879)

DR

David R.

Owner

> "Texting clients when order is complete and also able to send images much faster much faster/easier than an email."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6283859)

HM

Hannah M.

Director of Marketing

> "Figuring out the best way to add contact information was difficult at first and can be hard to keep up with."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278146)

KD

Kevin D.

Owner

> "Beyond the texting/communication and marketing capabilities (which are great), the customer service and support by the Text Request team is..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6274235)

JP

Jacob P.

Admissions

> "Sometimes the search doesn't work when looking up contacts."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6272608)

Maria H.

Paralegal

> "I like that all attorneys and paralegals get the texts so, we can all work together to make sure the texts are replied to."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269463)

AR

Abby R.

Sales Support

> "Not able to color coordinate the squares of different messages."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6616037)

AE

Ann E.

VIce President

> "Our employees are much more responsive to us and we love having the option to attach images or documents to texts."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6351294)

GP

Gage P.

Customer Care Specialist

> "It happens very rarely, but it does slow down our communication processes when we do encounter a hiccup like this."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278829)

BP

Bhumiben P.

Clinical Manager

> "Its very convenient for our patients to use it to inform us about their schedule and if there is any change in their schedule."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398286)

MK

Monica K.

Tax Prep

> "It is not as efficient to have to send 5 messages to speak on one topic ."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6273113)

LB

Laura B.

HR Coordinator

> "I like merge messaging feature that I can tailor a mass text."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6280437)

MG

Milousa G.

Customer service representative

> "Additionally, pricing may be a concern for smaller businesses, as the cost can add up depending on usage."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570)

CD

Chrystina D.

Patient Services Coordinator

> "I really like the group message and schedule ahead feature because it allows me to easily schedule appointment reminders for patients that are..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191337)

AC

Audrey C.

Broadcaster

> "Occasionally, texts don't show up in real time, which can cause miscommunication."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269452)

SR

Sydney R.

Vet Receptionist

> "I love the ability to schedule messages and use templates for reaching out to clients."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6582860)

ES

Enrique S.

Referral Coordinator

> "I dont like how you cant hit "enter" to send a text, you must click the button"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6279874)

AD

Alex D.

Vice President of Technical Recruiting

> "What I love most about Text Request is that SMS messaging allows me to instantly connect with candidates and clients in just a few taps on my pc."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6060459)

AW

Alma W.

collections

> "some of them don't have name ID you have to search by phone number."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6486054)

CH

Cayla H.

Front Desk

> "Our patients find it especially helpful so that they can easily text us instead of calling if we are all busy on the other line"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6334902)

VR

Verified Reviewer

I.T. Marketing

> "We did use it for everything for a few months when our integrated option failed us."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358344)

GG

Greg G.

Owner-Operator

> "I love that we are able to use our landline phone number with Text Request, just as we were with Zipwhip, as we use it for sending and receiving..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#SoftwareAdvice___6025285)

TH

Trae H.

Coach

> "Names are being messed up when sending out texts, mixing up contacts"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6473059)

EH

Erika H.

Vice President

> "NO more wasting time calling them with updates or questions, a simple text that any of our team members can respond to and keep the conversation..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6283479)

LP

Liz P.

Client Care Representative

> "Picture attachment size is not big enough/cannot see videos"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6465468)

SF

Stephanie F.

Owner

> "We like the basic functions and love the templates for similar texts that we send over and over."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6273212)

DR

Diana R.

Office Coordinator

> "The app in my phone has a lot of problems, doesn't work as good as in the computer."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6280356)

DR

Daniela R.

Human Resources

> "It is effective to edit contact names and get a notification on the Text Request that says "NEW MESSAGE" so I can communicate with new hires in a..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4879448)

AB

Ashlyn B.

Dumpster Consultant

> "It gets very laggy sometimes, and there is no way to translate languages"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392385)

Ben S.

Marketing and Communications Specialist

> "Overall, I am very pleased with Text Request and the variety of features they provide to enhance our communication with clients and team members!"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6282273)

SF

Sarah F.

Sales

> "I do not like that you have to press "accept" when you change the first messages shown."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6569065)

KO

Kelsie O.

Optician

> "I liked the ease of using text request, the set templates and that it tells you if a message does not go through"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6324291)

LR

Lori R.

Managing Director

> "Can't receive back group messages in group texts"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278757)

GV

Gigi V.

Executive Director, Therepist

> "Text Request makes is easy to send out group messages as we send out reminders for our group clients. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6289106)

HW

Heather W.

Student Services Assistant

> "Hard to manage at times with students constantly changing their phone numbers."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6283922)

[View Reviews](https://www.capterra.com/p/167015/Text-Request/reviews/)

DS

Deisiane S.

Analyst

> "Its intuitive interface, together with the ability to send large files and create large-scale groups and channels, makes communication agile and..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6779523)

Adarsh D.

Lawyer

> "The search option seems to be a bit inefficient, the key words does not always fetch desirable results, even when we type in a word to search in our..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7053118)

AZ

Augusto Z.

Developer

> "Works great for messaging and has features that really make communicating easier such as channels, threads and group topics"

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7051167)

JG

Joonas G.

Software Engineer

> "One thing still: Bring the finnish language to it and make the dating sites legit instead of farming cash from stupid people."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7051201)

DK

Denis K.

Translator, localizer

> "I like most about Telegram that it’s free, stable, versatile and widespread service working as both desktop program and mobile app on any OS."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6859703)

JM

Jessieah M.

Patient Specialist

> "Finding out that your conversations are out in the open if the FEDS do get past this new ruling of allowing a back door to users encrypted data -..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6822980)

VJ

Vera J.

Self owned business

> "Telegram has connected me to so many networks, people, easy access of informations, entertainment platforms, educational documents and I could..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6721390)

NV

Naveen V.

Production Supervisor

> "Public groups and channels can be exploited for spam, scams, or inappropriate content due to the platform's openness."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6828029)

Nishant T.

Sr. Analyst

> "Overall its a good tool with great benefits like clean messaging, large file sharing and massive communities members channels but clouded with..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6798749)

HA

Hossam A.

Broker

> "The search needs to be improved, some channels and groups are allowed to join in one country and when I travel to another they are restricted and..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6318437)

Yatra P.

Omni Associate

> "It is almost free and the quality of messages, shared photos and videos is unmatchable."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7095252)

Nava B.

Owner

> "So I don't trust Telegram one bit because they allow all this fraud to go on and their reporting process does nothing."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7100079)

JH

Jamie H.

Executive Vice President at FEVO

> "Telegram is a tool I use for quick communication, both internally and with external contacts when needed."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7119484)

Nazım S.

manager

> "I can watch live broadcasts, but something needs to be done about the sexually explicit content."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7081240)

Stephen E.

Graphic design

> "I really like its intuitive interface, customizable features like stickers, GIFs which adds more fun to my chats, and the cloud storage capacity..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6284825)

JG

Joonas G.

Software Engineer

> "It feels also kinda risk to store al the data on the servers."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7051201)

JH

Justinemike H.

Self Services

> "I liked to use this app, specially when contacting my family and friends their seems that this app are very easy to use, and also easy to send money..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6771292)

ENDURANCE O.

IT system and Cloud Administrator

> "Lastly telegram is hub for fake news and misinformation, so I'd advice anyone to be careful"

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7053366)

AA

Abby A.

Fitness Coach

> "Telegram is a new way to talk with clients by creating a channel for Direct message."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7062347)

RG

Ravina G.

Farming

> "Telegram sometimes takes up a lot of storage, and sharing large files can be tricky."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7012661)

VR

Verified Reviewer

Data analyst

> "Fast, free, secure messaging with smooth interface, great group and channel features, cloud sync across devices"

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7003093)

RW

Ray W.

Marketing Manager

> "There is an option for E2EE, but it's separate chat for each person, which isn't as great."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6788029)

PZ

Phyo Z.

Web Developer

> "I like the most about Telegram because it is simple and easy to use, encryption privacy and security, can delete message both sender and receiver,..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6801099)

AP

Absana P.

Tier III Technician

> "Customer support is also practically non-existent and takes long times."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7072846)

YG

Yassine G.

Salesman

> "I like the ability to search for groups that meet my needs, all I’ve been search I found it through telegram groups"

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6797727)

CC

Chris C.

Project Manager

> "The stigma of the app being used for groups that try to steal information or data does give it a bad reputation."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6851307)

Breanna G.

Program Director

> "Great for professional team communication because it's encrypted.. Never encountered any bugs or issues."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7065996)

BB

Braydon B.

Small business owner

> "The notifications that someone in my contacts is on telegram are very frequent and not usually very helpful."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6776339)

TW

Taralee W.

Agent manager

> "Additionally, Telegram is ideal for hosting large online meetings, which makes it the perfect platform for prayer meetings and Bible studies."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6726451)

MD

Maryam D.

Coordinator

> "Telegram does not have video or phone conferencing options."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6868448)

Archana B.

Bi

> "Rich features including large group cap, customizable themes/stickers."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6853751)

Yatra P.

Omni Associate

> "I never used customer support and never faced any bugs or issues."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7095252)

RW

Ray W.

Marketing Manager

> "File and photo sharing has a variety of upload and edit options, which is nice."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6788029)

BB

Bronwyn B.

Lab technician

> "Sometimes the notifications dont come through for certain channles."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6858673)

JH

Jamie H.

Executive Vice President at FEVO

> "Group chats and file sharing are very convenient, especially when you need quick exchanges."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7119484)

LS

Ledio S.

Waiter

> "The less that i like is that you cant back up all your messagges and files, and Lack of End-to-End Encryption by Default"

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6658996)

Stephen E.

Graphic design

> "The ability to share large files of up to 2gb, and to customize my experience on the app is so satisfying."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6284825)

MB

Michael B.

Self

> "They are creating a space for innocent people to BE scammed by hackers claiming to be able to reverse bans."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6589486)

TW

Taralee W.

Agent manager

> "It doesn’t require a Gmail account for storage, and you can switch between devices without worrying about backups—your information stays intact."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6726451)

Piotr M.

Founder

> "The platform's arbitrary and opaque moderation policies, especially when it comes to removing channels or restricting accounts without clear..."

[See full review](https://www.capterra.com/p/180347/Telegram/#GetApp___6214894)

PZ

Phyo Z.

Web Developer

> "I can easily clean my storage usage and can link multiple devices."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6801099)

Nazım S.

manager

> "There's a lot of sexually explicit content."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7081240)

CH

Cylei H.

Graphic Design

> "It’s a great software for team communication and usually has no bugs and issues."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7081600)

VR

Verified Reviewer

Owner and teacher

> "The performance can take a hit as soon as I open the app which can be quite frustrating especially when in a hurry."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6287248)

ENDURANCE O.

IT system and Cloud Administrator

> "I really enjoy using telegram, and it's the application I use most in my phone."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7053366)

JP

Jorge P.

Engineering Technical

> "As a user of Telegram, one aspect that I found less favorable was the lack of advanced privacy settings. While the app offers end-to-end encryption..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4846545)

SM

Sanaa M.

Writer

> "It is convenient to use and allows me to send chats, pictures, and videos with quick upload times and delivery."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6847283)

VR

Verified Reviewer

Student Intern

> "I didn't liked the notification system of telegram , because it failed to notify me of some important messages."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6701034)

Stephen E.

Graphic design

> "I also love the fact that I can have groups or channels with up to 200k members, this feature is rare nowadays and it makes telegram to really stand..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6284825)

BA

Brown A.

Staff Nurse

> "However they need to work on its security as it is a home for scammers."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6827855)

LS

Ledio S.

Waiter

> "A good app for chatting , secure app, perfect groups, public channels, file sharing, and automated bots."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6658996)

VR

Verified Reviewer

communcation systems

> "The lack of a built-in video calling feature was a drawback for me. While Telegram offered voice calling, the absence of video calling limited the..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4886319)

MP

Michal P.

Software Engineer

> "Telegram is good because it is allows for private messaging between groups and individuals."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6801163)

MB

Michael B.

Self

> "On October 24, 2024, in the middle of a conversation with my girlfriend (yes, my real-life in person girlfriend), I was automatically logged out of..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6589486)

LW

Levin W.

Cashier

> "What I like about telegram easy to use messaging is always top tier no bugs and issues great service pretty much"

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7107177)

LS

Leila S.

Research scientist

> "a lot of features and stickers are restricted for premium users only which is costly. "

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6473712)

JK

Jeff K.

Copywriter

> "Messages arrive super quickly, I can share all kinds of content, and there’s no blocking."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7015729)

Nnakwe F.

Owner

> "One thing I dislike about this software is that you could receive messages from random people you don't know and due to this there are lots of..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4728309)

IT

Isaiah T.

Owner

> "Telegram also makes it easy to download files and pictures previously shared in the chats, starting from the beginning of the chat, not when you..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6753408)

AW

Anderson W.

Medical doctor

> "Security is not really guarantee as it serves as home for scams"

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6828707)

Archana B.

Bi

> "Positive user experience with fast and reliable messaging, cloud storage and large file sharing capabilities."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6853751)

AK

Andressa K.

administração

> "Sometimes we have some problems with large files. But they are small flaws."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6288543)

Nishant T.

Sr. Analyst

> "Excellent tool for sharing big files as big as 2GB"

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6798749)

EA

Edson A.

Gerente

> "There is a lack of marketing promotion in Brazil so that more people know about the application."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6703795)

Ornella T.

Accounting Secretary

> "What i like most about Telegram is the fact that heavy files can easily be shared and it equally has a good storage capacity."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6343193)

BA

Brown A.

Staff Nurse

> "It serve as a home for scammers"

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6827855)

Stephen E.

Graphic design

> "It's security and cloud based storage gives me peace of mind knowing that I can easily access my chats from other devices."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6284825)

Kaushal B.

Project engineer

> "Telegram interface is not that good- telegram is crowded with scammers and illegal activity- does not support voice communication- does not offer..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4848311)

ES

Enish S.

Project Manager

> "Customizable themes, bots, and multi-device support further enhance the user experience."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6599358)

NvI

Nagarajan vaidyanathan I.

Human Resources / Document controller

> "Privacy limited support from customer care, Telegram allows the creator and integration of third party bots which can be potential security risk"

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4870889)

RC

Rutherford C.

Graphic designer

> "It is good I’m keeping messages,pictures, and files for a long time without anything wrong with their qualities"

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6818759)

RG

Ravina G.

Farming

> "I find it a bit complicated at times."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7012661)

HG

Heldor G.

Manager

> "It has worked pretty well since we started using it for internal communication at work."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6780449)

Facundo A.

Architecture student

> "Compared to other alternatives, in my opinion, this is the most problematic option in terms of security, data protection and confidential..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4847877)

PZ

Phyo Z.

Web Developer

> "The most I like feature is data and storage tab."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6801099)

HW

Heather W.

Owner

> "To me it’s a little shady like why would you need a second messaging app."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6690031)

ENDURANCE O.

IT system and Cloud Administrator

> "Overall telegram is my.go to app for anything social and communication."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7053366)

AM

Ahmed M.

Land Surveyor

> "There are no negatives except voice calls, as my experience with them was not good."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6328336)

RA

Rachel A.

Learning and Development Consultant

> "Telegram facilitates communication across my community in a consistent and engaging way. Where my community has different devices and messages are..."

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6106106)

CA

Cleiton A.

Gerente

> "Not very popular in some regions which can limit contacts, weak in audio and video tools, has a lot to improve"

[See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6132808)

[View Reviews](https://www.capterra.com/p/180347/Telegram/reviews/)

## User interface

[Text Request](https://www.capterra.com/p/167015/Text-Request/)

4.63 (1,193)

[Telegram](https://www.capterra.com/p/180347/Telegram/)

4.66 (6,406)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Text Request

Top features

19/36

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   Content Management
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Language
-   On-Demand Communications
-   Personalization
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/167015/Text-Request/#features)

Telegram

11/36

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   Content Management
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Language
-   On-Demand Communications
-   Personalization
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/180347/Telegram/#features)

### Recognition

No recognitions have been awarded to Text Request

No recognitions have been awarded to Telegram

### Deployment & support

Text Request

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Telegram

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Text Request

-   By Text Request
-   Located in United States
-   Founded in 2014

Telegram

-   By Telegram Messenger
-   Located in United Arab Emirates
-   Founded in

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[Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,406)](https://www.capterra.com/p/180347/Telegram/reviews/)

vs

[Google Chat](https://www.capterra.com/p/175800/Chat/)[4.53 (2,378)](https://www.capterra.com/p/175800/Chat/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.6

Features

4.3

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/175800-180347/Chat-vs-Telegram)

[Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,406)](https://www.capterra.com/p/180347/Telegram/reviews/)

vs

[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,075)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/)

Contact vendor for pricing

Price

$6/month

4.6

Features

4.3

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/176572-180347/Google-Hangouts-vs-Telegram)

[Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,406)](https://www.capterra.com/p/180347/Telegram/reviews/)

vs

[Discord](https://www.capterra.com/p/240238/Discord/)[4.64 (532)](https://www.capterra.com/p/240238/Discord/reviews/)

Contact vendor for pricing

Price

$9.99/month

4.6

Features

4.6

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/180347-240238/Telegram-vs-Discord)