# Compare Text Request vs Viber 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Text Request and Viber based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/167015-180348/Text-Request-vs-Viber

---

# Text Request vs Viber Features and Cost Comparison

Last updated June 23rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Text RequestViber2/4 selected

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

[Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,060)](https://www.capterra.com/p/180348/Viber/reviews/)

[## Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

MG

Based on [1,193 reviews](#user-reviews)

Positive

1,111

Neutral

64

Negative

18

[## Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,060)](https://www.capterra.com/p/180348/Viber/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.3

Ease of Use

4.6

Customer Service

4.3

Reviews Sentiment

Based on [4,060 reviews](#user-reviews)

Positive

3,537

Neutral

439

Negative

84

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,909 reviews from customer communications management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

SMS Messaging

4.7

Email Management

NA

Social Media Integration

NA

Chat/Messaging

4.6

Customer Database

NA

\--%Fit

Missing features

Feature ratings

SMS Messaging

NA

Email Management

NA

Social Media Integration

NA

Chat/Messaging

4.6

Customer Database

NA

User satisfaction

User satisfaction

4.6

User reviews[1,193](https://www.capterra.com/p/167015/Text-Request/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.6

Customer support

4.7

User satisfaction

4.4

User reviews[4,060](https://www.capterra.com/p/180348/Viber/reviews/)

Ease of use

4.6

Functionality

4.3

Value for money

4.5

Customer support

4.3

Price starts from

Price starts from

$59Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Businesses that need a better way to connect with customers and employees.

Best for

On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more.

## User reviews

Pros & cons

MG

Milousa G.

Customer service representative

> "It simplifies interactions, making them more accessible, and includes automation features for responses and reminders, which save time and boost..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570)

MC

Mellissa C.

Instructor

> "I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6617684)

ST

Sarah T.

CSR

> "Overall, Text Request has been a reliable tool for enhancing our customer communication strategies through text messaging, offering solid support and a..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398571)

TC

Tim C.

Instructor

> "The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605356)

MR

Monisha R.

Admin

> "The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy effectively."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6549651)

CC

Cheri C.

Member Advocate

> "Not sure if it is Text Request itself or my company, but my messages get lost in my co-workers due to our organization's size."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6500349)

CN

Christoffer N.

Technician

> "I use text request for work and I like the templates that we have saved so I don’t have to type out the same message over and over again every day"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6580437)

KR

Keaton R.

New Construction Consultant

> "DLC Processing time is slower than I had hoped and they charge you 25% additional per month while you wait."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6439673)

CL

Catherine L.

Veterinarian

> "This saves us countless hours, and allows us to rapidly give simple results, reminders and check on clients after visits."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6542687)

SS

Stephanie S.

Owner and boxing trainer

> "Biggest problem is that new texts do not appear on screen when I’m at my computer. And the re-sorting of texts, lack of indication of new or unread, no..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6004114)

MG

Milousa G.

Customer service representative

> "The app integrates well with other business tools, streamlining operations and improving customer engagement in real-time."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570)

MM

Marilee M.

clinical support specialist

> "took awhile to figure out how to save document/image sent by text req to pt chart."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618734)

SH

Sidney H.

Ticket Operations Manager

> "The abilities it has to communicate with customers, track data, send detailed information is incredible."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6507744)

BS

Brittany S.

Practice Manager and Veterinary Technician

> "For all of the benefits of Text Request, I have found that the platform often lags or becomes unusable; There are often errors loading or sending..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425)

AA

Allison A.

Managing Director

> "I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still require attention..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6607704)

AR

Abby R.

Sales Support

> "Not able to color coordinate the squares of different messages."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6616037)

ES

Emily S.

People Services Specialist

> "I love that Text Request gives you the ability to communicate with all necessary employees through one single platform."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6576471)

MG

Milousa G.

Customer service representative

> "Additionally, pricing may be a concern for smaller businesses, as the cost can add up depending on usage."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570)

DW

Dipanshu W.

Customer Service Representative

> "Many customers don't pick up the call because of their work, but they love when we send them text messages, it helps save their time and ours too."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6444915)

AW

Alma W.

collections

> "some of them don't have name ID you have to search by phone number."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6486054)

BP

Bhumiben P.

Clinical Manager

> "Its very convenient for our patients to use it to inform us about their schedule and if there is any change in their schedule."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398286)

TH

Trae H.

Coach

> "Names are being messed up when sending out texts, mixing up contacts"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6473059)

CD

Chrystina D.

Patient Services Coordinator

> "I really like the group message and schedule ahead feature because it allows me to easily schedule appointment reminders for patients that are booked..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191337)

LP

Liz P.

Client Care Representative

> "Picture attachment size is not big enough/cannot see videos"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6465468)

SR

Sydney R.

Vet Receptionist

> "I love the ability to schedule messages and use templates for reaching out to clients."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6582860)

AB

Ashlyn B.

Dumpster Consultant

> "It gets very laggy sometimes, and there is no way to translate languages"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392385)

AD

Alex D.

Vice President of Technical Recruiting

> "What I love most about Text Request is that SMS messaging allows me to instantly connect with candidates and clients in just a few taps on my pc."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6060459)

SF

Sarah F.

Sales

> "I do not like that you have to press "accept" when you change the first messages shown."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6569065)

GG

Greg G.

Owner-Operator

> "I love that we are able to use our landline phone number with Text Request, just as we were with Zipwhip, as we use it for sending and receiving..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#SoftwareAdvice___6025285)

BS

Brittany S.

Practice Manager and Veterinary Technician

> "Additionally, since I began using Text Request nearly 2 years ago, we have never had the ability to use the "mark as paid" feature; We simply receive..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425)

BJ

Bryce J.

VP of Sales

> "I like how text request lets us get chat requests on the website and then takes the chat to their phone so they aren't stuck online - the conversation..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278051)

VG

Veronica G.

Customer Service Representative

> "Cannot look up messages by typing in keywords."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6538014)

AS

Autumn S.

Site Manager

> "Having an app specifically designated for client service allows me to disengage and focus on my family during off-hours without losing touch with my..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6007843)

MB

Moriah B.

Client Services Director

> "Sometimes the multifactor authentication is problematic."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618846)

KA

Kristen A.

General Manager

> "We love all of the features such as customized templates for easy sending and scheduled messages so we can automate important reminders. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358643)

EP

Elliott P.

Sales Professional

> "The only con I can think of is that sometimes when entering a new contact, it will say there was a problem saving, but upon reloading the page the..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6004181)

BP

Barbara P.

Program Director

> "TR has provided an essential platform to contact our program participants and have them respond immediately. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6523373)

HO

Hannah O.

Managing Director

> "There seems to be a delay in receiving texts sometimes."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6473267)

SF

Sarah F.

Sales

> "I like that you can put little tag color dots to keep the messages organized."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6569065)

BP

Barbara P.

Program Director

> "Some of the administrative functions are hard to navigate."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6523373)

KW

Kathy W.

Owner

> "It's so easy to use and allows me to communicate quickly and efficiently with everyone involved. Whether I’m sending reminders, updates, or answering..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6498706)

SC

Sean C.

Location Manager

> "Can get a little slow, occasionally you can lose your current conversation"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6573095)

DR

Decire R.

Employee Care Manager

> "It is an overall efficient, simple, and straight forward system that makes communication visible and accessible to everyone on our team."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6504597)

ER

Erica R.

Recruiter

> "Unable to unsend messages send to associates"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605377)

EH

Errin H.

Patient Services Coordinator

> "It is helpful to have something that allows for multiple helpful features such as automatic texts reply's when out of office, and saving contacts."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278156)

HP

Holly P.

Licensed Veterinary Technician

> "Sometimes I don't get notifications until 20-45 minutes after the message says it originally sent; making for delayed responses to clients."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4903582)

RS

Rachael S.

Owner

> "What I really liked about it is that they offer a demo for you to look at and it allows you to talk and communicate with a specialist one and one and..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6300230)

BS

Brittany S.

Practice Manager and Veterinary Technician

> "Finally, I do wish that clients would NOT receive a text notification once their payment has been canceled as it tends to confuse people; I would..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425)

CA

Connie A.

Center Director

> "I like the scheduling texts ahead of time and the opt out feature."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6380036)

CS

Candace S.

Safety Manager

> "I wish sharing images showed up as an image on my teams cell phone, instead it shows up as weird file they have to click."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6283748)

AS

Austin S.

Junior Accountant

> "I love that it allows multiple users to respond to the same customers, and as a team we can keep track of who has been responded to and taken care of."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191331)

TT

Theresa T.

Human Resources Manager

> "I can't send confidential information to employees"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6567837)

ST

Sarah T.

CSR

> "The platform's user-friendly interface made it easy for me to manage and send text messages effectively."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398571)

MY

Mikhaila Y.

Franchisee Owner

> "Especially when you are trying to fix a mistake in the text without deleting everything you've written, or when trying to copy or paste something. But..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6157052)

GR

Gabrielle R.

Secretary

> "I do enjoy the personalization feature so each staff member can have their own account and signature to notify the clients who is reaching out and when."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191345)

GB

Greg B.

Director of operations

> "The Chrome extension is a bit wonky at times (only appears on one tab, missing notification chimes)."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6029922)

MG

Milousa G.

Customer service representative

> "Text Request is an excellent app for enhancing customer communication through text."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570)

VR

Verified Reviewer

I.T. Marketing

> "If it were to integrate with our main program we use for scheduling and routing, we'd solely use it. But our program doesn't play nice with others, so..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358344)

HO

Hannah O.

Managing Director

> "Ease to access online for business purpose and not using personal devices while being able to share between team members without losing the..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6473267)

VR

Verified Reviewer

Patient Care Coordinator

> "I have found the only downside is not having a 30-second delay in sending the text so you can stop it from going out to the wrong person etc."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6229257)

JS

Jennifer S.

office manager

> "Text Request simplifies appointment confirmations through text messaging, allowing us to reach patients quickly and effectively."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6280319)

CR

Carla R.

Director of Education

> "The search bar does not work properly. When you click on it and try to type, you get knocked out of the search box. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___5019924)

JK

Jessica K.

Peer Recovery Support Specialist

> "I like that numerous employees can have access to the text line from their own devices and all monitor it as we go on about our workdays."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6060954)

LB

Liz B.

Broker

> "It isn't very user friendly, hard to navigate, have to go to different areas to send group messages, adding images requires text."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6285263)

CC

Chris C.

Director Of Operations

> "This program eliminates the need to have several phone numbers, and everyone can access the program to ensure clients are being responded to."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4998838)

CG

Chelsea G.

Administrative Assistant

> "A lot of clients have a full inbox or receive so many phone calls per day that it is hard to keep up with."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4988748)

CF

Cynthia F.

Business Manager

> "The ability to have a template, enter the phone number/name, then hit send saves us so much time to focus on other tasks!"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362024)

SF

Stephanie F.

Owner

> "We might as well buy a cell phone and have the texts sent to that number, but I don't have the time or energy to cancel and start all over again."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6273212)

MC

Mellissa C.

Instructor

> "I additionally like the platform's layout; it is pleasing to the eye and makes locating contacts very straightforward."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6617684)

TL

THERESA L.

Director of Marketing

> "As a newer company, there were a lot of issues to work through in the beginning."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6498635)

MB

Moriah B.

Client Services Director

> "Great way to connect with clients and helps to send them review requests."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618846)

SL

Stephen L.

Program Director

> "I wish web ui would stay on the display option I select instead of reverting to what seems like the default option."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6250257)

LC

Loralei C.

Reservations Agent

> "Text Request offers powerful messaging features that enable businesses to excel in customer engagement and operational efficiency."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362146)

EM

Emily M.

Recruiter

> "The lack of message thread where I have to click the name after a text to see the thread."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4988859)

JD

Jenn D.

Community Outreach Manager

> "It's perfect for reminding our weekly running group where we are meeting each week."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6465806)

CR

Carla R.

Director of Education

> "It took many complaints before we were helped and, in the interim, our business was left with an ineffective way to communicate with staff and..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___5019924)

AB

Alyssa B.

Administrative Assistant

> "I like that with the text you have written correspondence to be able to refer to when needed."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6488063)

AH

Alex H.

Owner

> "I hate how the system organizes texts and I cannot find the text I just sent. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6268689)

SM

Sydney M.

Accounts Receivable Specialist

> "This helps us reply to customers faster and provide better service."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6403100)

KB

Kasey B.

Claims Secretary

> "I hate that I have to click somethin in order to see the whole conversation and I hate that I am not notified when I have a message."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6078562)

[View Reviews](https://www.capterra.com/p/167015/Text-Request/reviews/)

MCD

MA. CELINE D.

Office Engineer

> "I like most about viber is its end-to-end encryption feature, very user-friendly and most of all its feature of knowing who called in my mobile number..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238)

SM

Shriya M.

Assistant Trainee

> "Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850)

RI

Ricardo I.

Self Employed

> "What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7159376)

AV

Art V.

Consultant

> "Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7108963)

HH

Hasif H.

Head of operation

> "Allows you to connect with friends, family and clients with ease via both audio and video calling options and the best part is it is free even for..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448)

HH

Hasif H.

Head of operation

> "Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448)

HHW

Htet Htet W.

QA Specialist

> "My Notes also helpful for daily tasks. And then video & audio call quality is perfect and then we can create own sticker and have a fun for me or..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6469836)

Hein Htet Z.

Network Engineer

> "While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6778676)

Mahmudul islam S.

Site engineer

> "For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692)

LA

Lemmuel A.

Solutions Engineer

> "I just don’t like the features of saving images and file in your conversation dor a long time because you can’t access it when the time comes."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469)

VC

Vicente C.

Quality Technician

> "I like its end to end encryption for messages, making it secure and easy."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7099288)

ZWWZ

Zin War Win Z.

Developer

> "Sometimes, Video call quality is a little bit not good when I share my screen with viber call."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363)

Soe Min H.

Senior Network Engineer

> "Group Communication Tools - offer free for large group communication like company wide chat group for transportation management."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077)

Sabelo M.

reviewer

> "Another disadvantage is that it can be challenging to recover old data if you need to switch to a new device, it also limits the size of files that..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725)

PEP

Pan Ei P.

IT Helpdesk

> "I like many features about Viber but the most feature I like is backup & restore feature. Because this feature is very useful for me."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969)

RI

Ricardo I.

Self Employed

> "What I least like about Viber is the not so reliable connectivity."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7159376)

PEP

Pan Ei P.

IT Helpdesk

> "I can backup my chat history to my drive and can restore easily with my new phone or tablet."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969)

Soe Min H.

Senior Network Engineer

> "Automatic Media Saving - which can lead to burst storage consuming."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077)

NM

Nan M.

Application Developer

> "As my overall experience with Viber is really good for free messaging and secure messages. And we can call with Video conferencing to each others."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6459440)

PE

Princess E.

Customer Operations Adviser

> "High quality call can consumes a significant amount of Data which is a concern for users like my self with limited mobile Data plan."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6288815)

SM

Shriya M.

Assistant Trainee

> "Viber is great for staying connected with friends, family and colleagues especially internationally."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850)

Sabelo M.

reviewer

> "Viber requires a stable internet connection in order to work properly, if your internet connection is weak or unstable you may experience dropped..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725)

LA

Lemmuel A.

Solutions Engineer

> "the capability to make a good and real-time communication with your colleagues and other clients when it comes to the business"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469)

DM

Dunia M.

Product Expert

> "The main issue I have is that even though my phones notifications were on, I would always miss calls from customers because the notification would not..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6176491)

NLT

Nyan Lin T.

System Engineer

> "Auto translate language, my notes and caller ID features are very useful for users."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6472147)

KS

Kenzi S.

Manager

> "Another downside is that while it offers a wide range of features, the app interface can sometimes feel cluttered and overwhelming, making it a bit..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408)

VK

Viktor K.

Senior Network Engineer

> "Viber is available on various platforms, including Android, iOS, Windows, and macOS, enabling users to access their chats and conversations from..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4943421)

EA

Elizandra A.

Administradora

> "His appearance is very restricted, it seems that sometimes he doesn't want to grow. But it would be good if they improved this subscription situation,..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6195785)

VJ

Veronica J.

Accountant II

> "In conclusion, Viber's emphasis on privacy, versatile content handling, convenient secret chats, cross-platform availability, and strong community..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793)

SD

Sarthak D.

Manager

> "Some annoying ads and pop ups which occur"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6474550)

Akanmu O.

Supervisor

> "First of, the interface is user friendly and with it's very capable end to end encryption which guaranteed a secured data both stored and transmitted..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4935260)

SD

SHERIN D.

freelancer

> "Sometimes, there are minor problems with Viber."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6794034)

CAF

Carol Ann F.

Department Manager

> "Viber is powerful vehicle that can convey our thoughts, feeling and emotions thru communicating in various channels like messaging, video chat,..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289408)

LS

Ledio S.

Waiter

> "Good but not the best , you can find better apps for chating"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961)

MCD

MA. CELINE D.

Office Engineer

> "I love how I am able to navigate file, links and media separately in the conversation."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238)

MSM

Myat Su M.

IT Help Desk

> "I don't have much. But sometimes, ads are appear."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6682404)

VR

Verified Reviewer

Marketing Executive

> "Viber allows users to send messages, make voice and video calls for free over the internet and also it is available for various platforms including..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6281014)

LS

Ledio S.

Waiter

> "Not very used by a lot of people , so you might not find and contact them"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961)

VJ

Veronica J.

Accountant II

> "Extensive collections of public chat rooms, thematic channels, and interest-based discussion boards offered ample opportunities for serendipitous..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793)

BT

Badri T.

System Operator

> "In-App Adds: Viber displays adds within the app which disturbs communication."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289497)

VK

Viktor K.

Senior Network Engineer

> "Users can create and participate in group chats with friends, family, or colleagues, making it convenient for group discussions and planning events."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4943421)

ADL

Aryne Dolly L.

Healthcare Virtual Assistant

> "The downside of this software is that the bugs that occur during calls, it closes the video call when receiving some call however it is good for other..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3824058)

SG

Sagun G.

Student

> "Also the self destruct timer for message in secret chats is very useful for my privacy."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901)

SS

Sohrab S.

Dentist

> "Good concept but not very useful yet until more users get on."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6647492)

MD

Maher D.

marketing

> "Good programIt allows sharing photos, audio files, and videos with your loved ones in an easy wayYou can also communicate with whomever you want with..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946904)

NM

Nina M.

PG student

> "Also, you get a message every time one of your contacts joins Viber, which is a bit annoying."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6178413)

ED

Eric D.

Founder

> "I like Viber because it has lots of features and abilities like live chat, live calls, which I am using for engaging with my clients"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4945283)

SN

Slaven N.

ceo

> "Sometimes lost data wont download back, for some stickers and emoji you have to pay."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4910538)

CD

Cherubim D.

Systems and Network Engineer

> "One of its key strengths include free video and voice calls."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6649060)

VR

Verified Reviewer

Software engineer

> "I have issue concerned with privacy. If i uninstall the viber from mobile and reinstall it and start using, it actially gets all you contacts added to..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4463811)

KM

Kasun M.

Civil Engineer

> "Widely using messaging app which allows video and voice calls."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6613813)

VR

Verified Reviewer

ACCOUNTS MANAGER

> "Audio sometimes are a bit distorted which can lead to miscommunication"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6305380)

ND

Nan D.

Credit

> "For me, I like the stickers because they are very convenient for me when communicating with my family and colleagues in the morning."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6793781)

PS

Punit S.

Owner

> "The cons are we can't share large numbers of files to others."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289952)

MT

Min T.

Help Desk Admin

> "Viber is best for quick message and best for mobile notifications alos good"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6762018)

TA

Turan A.

Information Technology Admin.

> "Therefore, users who are hesitant before use will lose all their negative judgments when they start to get quality results later on."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946437)

VR

Verified Reviewer

Project Manager

> "Viber's ability to gather valuable customer data sets it apart from other messaging apps, making it a valuable choice for organizations."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030)

Dr Khawaja A.

Ceo

> "Live location feature must be updated, some time messages stuck due to poor internet connection and even after connection gets better that message..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3772159)

ZK

Zarni K.

Mobile Developer

> "lock viber feature and caller id feature is the most I like."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6482087)

VR

Verified Reviewer

CEO

> "Moreover the interface could get a little crowded at times making it less user friendly."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5063230)

ZWWZ

Zin War Win Z.

Developer

> "I usually used Viber because It is simple, easy to use, good privacy, creation own stickers, my notes and other useful features."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363)

AT

Anish T.

support

> "Unessential promotions about emoticons at times disturb a tad."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5066931)

PS

Pyae S.

support Engineer

> "Viber is a strongly communication tool with a variety of features that cater to different needs."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6756701)

VR

Verified Reviewer

Student

> "Not many people I know use it so it is not the best way to communicate with a lot of people."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6248801)

TA

Turan A.

Information Technology Admin.

> "Viber, which has many active users around the world, can be easily installed and used from all mobile devices based on both android and iOS."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946437)

VR

Verified Reviewer

CRM advisor

> "Video call is better than some similar applications , but worse than others."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5066375)

KS

Kenzi S.

Manager

> "Additionally, I like the variety of fun and interactive features such as stickers, GIFs, and games, which make conversations more enjoyable and..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408)

BL

Bengono L.

SEO

> "I find that this software is no longer very innovative, and an international campaign needs to be set up."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6074609)

YR

Yanina R.

Billing Specialist

> "What I liked most about Viber is that it works everywhere and helps you save your contacts, even notifying your friends if you've switched your number."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5006503)

AB

Armel B.

SEO

> "I think it's a shame that this software is no longer used by the vast majority of people, which greatly reduces its usefulness."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6016030)

Mahmudul islam S.

Site engineer

> "Besides we feel quality of communication during calls is loud and clear."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692)

IS

Imaal S.

Medical Operations

> "Way too many advertisements and lag sometimes"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6283344)

Mahmudul islam S.

Site engineer

> "We can make a group and follow up activities easily in Viber."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692)

NM

Nina M.

PG student

> "The calling service is not always working as well as with other providers."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6178413)

WWS

Wah Wah S.

Flutter Developer

> "It is very good app, easy to use and pretty GUI, dark mode, My notes and video and audio call quality."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6459049)

Srihan A.

Consultant

> "I would like to point out that because Viber calls do not have a call blocking option, I am unable to prevent misleading and random callers. If we..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3649819)

JT

Jasmine T.

Teacher

> "Viber is a good app in countries where it's popular, so it's very useful if you have a lot of friends using it. If not, there's no reason to download..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6817016)

MK

Mmapaseka K.

Financial advisor

> "The thing that concerns me the most is the fact that I experienced the app freeze a lot of times and and it tend to kick me out it just closes itself..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4807093)

HHW

Htet Htet W.

QA Specialist

> "The most I like is Viber caller ID feature."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6469836)

MH

Mahmoud H.

Amnesia designer

> "Some times it cant work When calling come it may interrupted"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5060166)

[View Reviews](https://www.capterra.com/p/180348/Viber/reviews/)

## User interface

[Text Request](https://www.capterra.com/p/167015/Text-Request/)

4.63 (1,193)

[Viber](https://www.capterra.com/p/180348/Viber/)

4.40 (4,060)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Text Request

Top features

19/36

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   Content Management
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Language
-   On-Demand Communications
-   Personalization
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/167015/Text-Request/#features)

Viber

11/36

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   Content Management
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Language
-   On-Demand Communications
-   Personalization
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/180348/Viber/#features)

### Recognition

Text Request is recognized as a top-rated tool in 4 Capterra Shortlist reports

Viber is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Text Request

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Viber

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Text Request

-   By Text Request
-   Located in United States
-   Founded in 2014

Viber

-   By Viber Media
-   Located in Luxembourg
-   Founded in

## Popular Comparisons

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

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$59/month

Price

Contact vendor for pricing

4.5

Features

4.6

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp)

[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,060)](https://www.capterra.com/p/180348/Viber/reviews/)

vs

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.3

Features

4.6

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/180345-180348/WhatsApp-vs-Viber)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

[Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,426)](https://www.capterra.com/p/180347/Telegram/reviews/)

$59/month

Price

Contact vendor for pricing

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/167015-180347/Text-Request-vs-Telegram)

[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,060)](https://www.capterra.com/p/180348/Viber/reviews/)

vs

[Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,426)](https://www.capterra.com/p/180347/Telegram/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.3

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/180347-180348/Telegram-vs-Viber)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

[Weave](https://www.capterra.com/p/141842/Weave/)[4.33 (672)](https://www.capterra.com/p/141842/Weave/reviews/)

$59/month

Price

$199/month

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-167015/Weave-vs-Text-Request)

[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,060)](https://www.capterra.com/p/180348/Viber/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Contact vendor for pricing

Price

$15/month

4.3

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-180348/LiveAgent-vs-Viber)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

[Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/)

$59/month

Price

$244/month

4.5

Features

4.1

4.6

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/156926-167015/Thryv-vs-Text-Request)

[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,060)](https://www.capterra.com/p/180348/Viber/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Contact vendor for pricing

Price

$115/month

4.3

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-180348/Zendesk-vs-Viber)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

$59/month

Price

$69/month

4.5

Features

4.3

4.6

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/113540-167015/Bitrix24-vs-Text-Request)

[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,060)](https://www.capterra.com/p/180348/Viber/reviews/)

vs

[Weave](https://www.capterra.com/p/141842/Weave/)[4.33 (672)](https://www.capterra.com/p/141842/Weave/reviews/)

Contact vendor for pricing

Price

$199/month

4.3

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-180348/Weave-vs-Viber)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (204)](https://www.capterra.com/p/204314/WATI/reviews/)

$59/month

Price

$59/month

4.5

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/167015-204314/Text-Request-vs-WATI)

[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,060)](https://www.capterra.com/p/180348/Viber/reviews/)

vs

[Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[4.92 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/)

Contact vendor for pricing

Price

$29/month

4.3

Features

4.8

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/78966-180348/Preferred-Patron-Loyalty-vs-Viber)