--- title: "Compare Text Request vs Viber 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Text Request and Viber based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/167015-180348/Text-Request-vs-Viber" page_type: "comparison" language: "en" --- # Text Request vs Viber Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Text RequestViber2/4 selected [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) [Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) [## Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Starting Price $47.99/month Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment MR Based on [1,193 reviews](#user-reviews) Positive 1,111 Neutral 64 Negative 18 [## Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.3 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [4,063 reviews](#user-reviews) Positive 3,540 Neutral 439 Negative 84 ## Not a match? 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These software suggestions are similar to those you’re currently comparing. ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * Highest Rated ### Preferred Patron Loyalty 4.9 (109) * * * Starting Price $29.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 99% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,961 reviews from customer communications management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings SMS Messaging 4.7 Email Management NA Social Media Integration NA Chat/Messaging 4.6 Customer Database NA \--%Fit Missing features Feature ratings SMS Messaging NA Email Management NA Social Media Integration NA Chat/Messaging 4.7 Customer Database NA User satisfaction User satisfaction 4.6 User reviews[1,193](https://www.capterra.com/p/167015/Text-Request/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.6 Customer support 4.7 User satisfaction 4.4 User reviews[4,063](https://www.capterra.com/p/180348/Viber/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.5 Customer support 4.3 Price starts from Price starts from $47.99Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for From small businesses to entire franchise brands, Text Request is the affordable business texting software built for healthcare professionals, insurance agencies, staffing agencies, tutors, and more. Best for On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more. ## User reviews Pros & cons MR Monisha R. Admin > "The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6549651) MC Mellissa C. Instructor > "I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6617684) CN Christoffer N. Technician > "I use text request for work and I like the templates that we have saved so I don’t have to type out the same message over and over..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6580437) TC Tim C. Instructor > "The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. " [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605356) CL Catherine L. Veterinarian > "This saves us countless hours, and allows us to rapidly give simple results, reminders and check on clients after visits." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6542687) CC Cheri C. Member Advocate > "Not sure if it is Text Request itself or my company, but my messages get lost in my co-workers due to our organization's size." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6500349) SH Sidney H. Ticket Operations Manager > "The abilities it has to communicate with customers, track data, send detailed information is incredible." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6507744) SS Stephanie S. Owner and boxing trainer > "Biggest problem is that new texts do not appear on screen when I’m at my computer. And the re-sorting of texts, lack of indication of..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6004114) AA Allison A. Managing Director > "I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6607704) MM Marilee M. clinical support specialist > "took awhile to figure out how to save document/image sent by text req to pt chart." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618734) ES Emily S. People Services Specialist > "I love that Text Request gives you the ability to communicate with all necessary employees through one single platform." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6576471) BS Brittany S. Practice Manager and Veterinary Technician > "For all of the benefits of Text Request, I have found that the platform often lags or becomes unusable; There are often errors loading..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425) CD Chrystina D. Patient Services Coordinator > "I really like the group message and schedule ahead feature because it allows me to easily schedule appointment reminders for patients..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191337) AR Abby R. Sales Support > "Not able to color coordinate the squares of different messages." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6616037) SR Sydney R. Vet Receptionist > "I love the ability to schedule messages and use templates for reaching out to clients." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6582860) SF Sarah F. Sales > "I do not like that you have to press "accept" when you change the first messages shown." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6569065) AD Alex D. Vice President of Technical Recruiting > "What I love most about Text Request is that SMS messaging allows me to instantly connect with candidates and clients in just a few taps..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6060459) BS Brittany S. Practice Manager and Veterinary Technician > "Additionally, since I began using Text Request nearly 2 years ago, we have never had the ability to use the "mark as paid" feature; We..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425) MG Milousa G. Customer service representative > "It simplifies interactions, making them more accessible, and includes automation features for responses and reminders, which save time..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570) VG Veronica G. Customer Service Representative > "Cannot look up messages by typing in keywords." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6538014) GG Greg G. Owner-Operator > "I love that we are able to use our landline phone number with Text Request, just as we were with Zipwhip, as we use it for sending and..." [See full review](https://www.capterra.com/p/167015/Text-Request/#SoftwareAdvice___6025285) MB Moriah B. Client Services Director > "Sometimes the multifactor authentication is problematic." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618846) BJ Bryce J. VP of Sales > "I like how text request lets us get chat requests on the website and then takes the chat to their phone so they aren't stuck online -..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278051) EP Elliott P. Sales Professional > "The only con I can think of is that sometimes when entering a new contact, it will say there was a problem saving, but upon reloading..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6004181) AS Autumn S. Site Manager > "Having an app specifically designated for client service allows me to disengage and focus on my family during off-hours without losing..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6007843) BP Barbara P. Program Director > "Some of the administrative functions are hard to navigate." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6523373) KA Kristen A. General Manager > "We love all of the features such as customized templates for easy sending and scheduled messages so we can automate important..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358643) SC Sean C. Location Manager > "Can get a little slow, occasionally you can lose your current conversation" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6573095) ST Sarah T. CSR > "Overall, Text Request has been a reliable tool for enhancing our customer communication strategies through text messaging, offering..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398571) ER Erica R. Recruiter > "Unable to unsend messages send to associates" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605377) BP Barbara P. Program Director > "TR has provided an essential platform to contact our program participants and have them respond immediately. " [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6523373) BS Brittany S. Practice Manager and Veterinary Technician > "Finally, I do wish that clients would NOT receive a text notification once their payment has been canceled as it tends to confuse..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425) SF Sarah F. Sales > "I like that you can put little tag color dots to keep the messages organized." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6569065) CS Candace S. Safety Manager > "I wish sharing images showed up as an image on my teams cell phone, instead it shows up as weird file they have to click." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6283748) KW Kathy W. Owner > "It's so easy to use and allows me to communicate quickly and efficiently with everyone involved. Whether I’m sending reminders,..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6498706) TT Theresa T. Human Resources Manager > "I can't send confidential information to employees" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6567837) DR Decire R. Employee Care Manager > "It is an overall efficient, simple, and straight forward system that makes communication visible and accessible to everyone on our team." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6504597) MY Mikhaila Y. Franchisee Owner > "Especially when you are trying to fix a mistake in the text without deleting everything you've written, or when trying to copy or paste..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6157052) EH Errin H. Patient Services Coordinator > "It is helpful to have something that allows for multiple helpful features such as automatic texts reply's when out of office, and..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278156) GB Greg B. Director of operations > "The Chrome extension is a bit wonky at times (only appears on one tab, missing notification chimes)." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6029922) RS Rachael S. Owner > "What I really liked about it is that they offer a demo for you to look at and it allows you to talk and communicate with a specialist..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6300230) VR Verified Reviewer I.T. Marketing > "If it were to integrate with our main program we use for scheduling and routing, we'd solely use it. But our program doesn't play nice..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358344) AS Austin S. Junior Accountant > "I love that it allows multiple users to respond to the same customers, and as a team we can keep track of who has been responded to and..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191331) VR Verified Reviewer Patient Care Coordinator > "I have found the only downside is not having a 30-second delay in sending the text so you can stop it from going out to the wrong..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6229257) GR Gabrielle R. Secretary > "I do enjoy the personalization feature so each staff member can have their own account and signature to notify the clients who is..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191345) LB Liz B. Broker > "It isn't very user friendly, hard to navigate, have to go to different areas to send group messages, adding images requires text." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6285263) JS Jennifer S. office manager > "Text Request simplifies appointment confirmations through text messaging, allowing us to reach patients quickly and effectively." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6280319) SF Stephanie F. Owner > "We might as well buy a cell phone and have the texts sent to that number, but I don't have the time or energy to cancel and start all..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6273212) JK Jessica K. Peer Recovery Support Specialist > "I like that numerous employees can have access to the text line from their own devices and all monitor it as we go on about our..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6060954) TL THERESA L. Director of Marketing > "As a newer company, there were a lot of issues to work through in the beginning." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6498635) CF Cynthia F. Business Manager > "The ability to have a template, enter the phone number/name, then hit send saves us so much time to focus on other tasks!" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362024) SL Stephen L. Program Director > "I wish web ui would stay on the display option I select instead of reverting to what seems like the default option." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6250257) MC Mellissa C. Instructor > "I additionally like the platform's layout; it is pleasing to the eye and makes locating contacts very straightforward." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6617684) KR Keaton R. New Construction Consultant > "DLC Processing time is slower than I had hoped and they charge you 25% additional per month while you wait." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6439673) MB Moriah B. Client Services Director > "Great way to connect with clients and helps to send them review requests." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618846) AH Alex H. Owner > "I hate how the system organizes texts and I cannot find the text I just sent. " [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6268689) LC Loralei C. Reservations Agent > "Text Request offers powerful messaging features that enable businesses to excel in customer engagement and operational efficiency." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362146) KB Kasey B. Claims Secretary > "I hate that I have to click somethin in order to see the whole conversation and I hate that I am not notified when I have a message." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6078562) MM Matthew M. Sales > "Helped close business on many occasions allowing me to get back with a HOT client sooner." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6590974) TL Tanya L. Dispatcher > "On the mobile app, it sometimes freezes up and I have to kill the sessions to get it to refresh" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6268955) DD Daniel D. Countersales > "Its great to have people send pictures so you don't have to give out your personal number" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605382) GR Gonzalo R. Lead Instructor > "I don't like it; the interface is so not user-friendly." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6616699) SR Silexa R. recruiter > "I am able to text all the candidates I have, it is another means to reach out to them, plus the email and direct Ph calls, It is a very..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6049931) MB Mackenzie B. Regional Support Specialist > "to be honest i dont have many dislikes other than when you click on the name in a text it brings up the address book and not the text" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6006854) TV Tonya V. Assistant > "What I like most about Text Request is that I can text candidates or send a group message What without calling each person." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6272908) JL Jaiden L. Parts Specialist > "Not being able to send just pictures without text in the message." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6316558) SM Sean M. President > "Sharing across multiple users is very convenient! And customer service is top notch, they are very responsive." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6571967) JH JOSE H. Agent > "Using text request on the cell phone, there is usually a delay in receiving the messages." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278640) DA Daniel A. sale person > "the google extension because i can sent message faster" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6616911) SF Stephanie F. Owner > "Text Request used to alert us of incoming messages but that function stopped working." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6273212) VT Vimi T. Customer Service Rep > "Text request is great compared to another text company I used for another company, but there is always room for improvement!" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6572165) JA Jocelyn A. Esthetics Program Director > "Sometimes I get replies that I'm not aware of because my staff thinks I'm messaging from my cell phone and not the app." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6050052) MG Milousa G. Customer service representative > "The app integrates well with other business tools, streamlining operations and improving customer engagement in real-time." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570) KF Kayleigh F. Case Manager > "Our office receives spam messages often and it would be nice if we could delete the messages." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6268965) ER Erica R. Recruiter > "It’s efficient, easy to use, and perfect for maintaining clear communication with associates, whether we're working remotely or on-site." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605377) LB Laura B. HR Coordinator > "The text request mobile app KILLS my cell phone battery (android)." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6280437) CW Cody W. Internet Sales Manager > "An affordable alternative to many other text platforms, Text Request is bursting with features and options. While our company may not..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6142412) KZ Kristen Z. Recruiter > "Cons are that it can be a little laggy and sometimes does nto auto refresh" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6351250) AM Adam M. Sales > "The easy user interface and the ability to mass text" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6513216) MB Meghan B. Director of Communications > "Sometimes the search does not recognize numbers I have texted before." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6270879) MC Mellissa C. Instructor > "I additionally like the platform's layout; it is pleasing to the eye and makes locating contacts very straightforward." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6617684) SL Stephen L. Program Director > "I wish web ui would stay on the display option I select instead of reverting to what seems like the default option." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6250257) JM Jennifer M. Front Desk Coordinator > "that it is very user friendly and we can customize what needs to be said" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___5068067) MS Madison S. CSR Agent > "At first, I had a hard time setting up my account/account layout." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6285447) GG Greg G. Owner-Operator > "The desktop browser Dashboard is very user friendly and easy to use." [See full review](https://www.capterra.com/p/167015/Text-Request/#SoftwareAdvice___6025285) JS Jared S. Senior Claims Adjuster > "Difficult to understand layout and sorting." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6049742) BR Brenda R. Business Development Representative > "The user interface is simple, well built and intuitive, people with low tech knowledge can find their way without any trouble." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4988900) SP Stanley P. Owner > "Too much on the screens" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6283152) AW Alisha W. owner > "Text request integrated fairly well with MINDBODY. " [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4411163) VR Verified Reviewer I.T. Marketing > "We did use it for everything for a few months when our integrated option failed us." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358344) KR Kyle R. Lawn care manager > "Integration from our old texting software to this one was nice." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4347362) JH Josh H. Dispatcher > "Our LOU EVOSUS also does not communicate/integrate well with the Google Chrome plug-in" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4371783) JG Jay G. owner > "Love the chrome integrations and ease of use" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___3464698) JE Jacob E. Pharmacist in Charge > "difficult to integrate with other software for us" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4348632) SH Sidney H. Ticket Operations Manager > "I enjoy how easy Text Request is to use on the back end." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6507744) BP Barbara P. Program Director > "Some of the administrative functions are hard to navigate." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6523373) EM Emerald M. Administrative Assistant > "has made it easy to follow up with many things" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6616039) GR Gonzalo R. Lead Instructor > "I don't like it; the interface is so not user-friendly." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6616699) RP Rachel P. Office Manager > "There are times when we have just a simple question or something we need to get out to a mass amount of people and this way is so..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6325661) FN Fred N. manager > "It's not user friendly and hard to navigate ." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6285248) AS Arunha S. Human Resources Coordinator > "User friendly, Ease of Use, Efficiency in Communication, Automation and Templates, Integration, Analytics and Reporting." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6426897) NL Nancy L. Client Care Specialist > "Some of the function are very hard to work with." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___3464688) MR Monisha R. Admin > "The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6549651) AA Ace A. Owner > "Terrible customer service. " [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6249300) SH Sidney H. Ticket Operations Manager > "The abilities it has to communicate with customers, track data, send detailed information is incredible." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6507744) EH Elizabeth H. Shelter Coordinator > "So far there is nothing that I have not liked about your service" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6460995) LC Loralei C. Reservations Agent > "Text Request offers powerful messaging features that enable businesses to excel in customer engagement and operational efficiency." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362146) BB Becky B. Admin > "We have had problems and not able to fix due to bad customer support" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4838850) SM Sean M. President > "Sharing across multiple users is very convenient! And customer service is top notch, they are very responsive." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6571967) JT Jose T. CEO > "Not very helpful, not customer friendly, and it’s all about the money for TextRequest" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___5012555) [View Reviews](https://www.capterra.com/p/167015/Text-Request/reviews/) Elisabetta M. Marketing JR > "You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7194728) SM Shriya M. Assistant Trainee > "Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850) MCD MA. CELINE D. Office Engineer > "I like most about viber is its end-to-end encryption feature, very user-friendly and most of all its feature of knowing who called in my mobile..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238) JG Jessee G. Director of Media > "The user interface feels cluttered with ads and promotional content that can distract from professional work." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7188949) RI Ricardo I. Self Employed > "What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7159376) AV Art V. Consultant > "Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7108963) Elisabetta M. Marketing JR > "Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7194728) Hein Htet Z. Network Engineer > "While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6778676) Mahmudul islam S. Site engineer > "For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) LA Lemmuel A. Solutions Engineer > "I just don’t like the features of saving images and file in your conversation dor a long time because you can’t access it when the time comes." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469) Soe Min H. Senior Network Engineer > "Group Communication Tools - offer free for large group communication like company wide chat group for transportation management." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077) ZWWZ Zin War Win Z. Developer > "Sometimes, Video call quality is a little bit not good when I share my screen with viber call." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363) PEP Pan Ei P. IT Helpdesk > "I like many features about Viber but the most feature I like is backup & restore feature. Because this feature is very useful for me." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969) RI Ricardo I. Self Employed > "What I least like about Viber is the not so reliable connectivity." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7159376) PEP Pan Ei P. IT Helpdesk > "I can backup my chat history to my drive and can restore easily with my new phone or tablet." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969) Soe Min H. Senior Network Engineer > "Automatic Media Saving - which can lead to burst storage consuming." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077) SM Shriya M. Assistant Trainee > "Viber is great for staying connected with friends, family and colleagues especially internationally." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850) PE Princess E. Customer Operations Adviser > "High quality call can consumes a significant amount of Data which is a concern for users like my self with limited mobile Data plan." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6288815) LA Lemmuel A. Solutions Engineer > "the capability to make a good and real-time communication with your colleagues and other clients when it comes to the business" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469) DM Dunia M. Product Expert > "The main issue I have is that even though my phones notifications were on, I would always miss calls from customers because the notification would..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6176491) VJ Veronica J. Accountant II > "In conclusion, Viber's emphasis on privacy, versatile content handling, convenient secret chats, cross-platform availability, and strong community..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793) KS Kenzi S. Manager > "Another downside is that while it offers a wide range of features, the app interface can sometimes feel cluttered and overwhelming, making it a bit..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) CAF Carol Ann F. Department Manager > "Viber is powerful vehicle that can convey our thoughts, feeling and emotions thru communicating in various channels like messaging, video chat,..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289408) EA Elizandra A. Administradora > "His appearance is very restricted, it seems that sometimes he doesn't want to grow. But it would be good if they improved this subscription..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6195785) HH Hasif H. Head of operation > "Allows you to connect with friends, family and clients with ease via both audio and video calling options and the best part is it is free even for..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448) HH Hasif H. Head of operation > "Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448) MCD MA. CELINE D. Office Engineer > "I love how I am able to navigate file, links and media separately in the conversation." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238) SD SHERIN D. freelancer > "Sometimes, there are minor problems with Viber." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6794034) VC Vicente C. Quality Technician > "I like its end to end encryption for messages, making it secure and easy." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7099288) LS Ledio S. Waiter > "Good but not the best , you can find better apps for chating" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961) VR Verified Reviewer Marketing Executive > "Viber allows users to send messages, make voice and video calls for free over the internet and also it is available for various platforms including..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6281014) MSM Myat Su M. IT Help Desk > "I don't have much. But sometimes, ads are appear." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6682404) VJ Veronica J. Accountant II > "Extensive collections of public chat rooms, thematic channels, and interest-based discussion boards offered ample opportunities for serendipitous..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793) LS Ledio S. Waiter > "Not very used by a lot of people , so you might not find and contact them" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961) SG Sagun G. Student > "Also the self destruct timer for message in secret chats is very useful for my privacy." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901) BT Badri T. System Operator > "In-App Adds: Viber displays adds within the app which disturbs communication." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289497) CD Cherubim D. Systems and Network Engineer > "One of its key strengths include free video and voice calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6649060) Sabelo M. reviewer > "Another disadvantage is that it can be challenging to recover old data if you need to switch to a new device, it also limits the size of files that..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725) HHW Htet Htet W. QA Specialist > "My Notes also helpful for daily tasks. And then video & audio call quality is perfect and then we can create own sticker and have a fun for me or..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6469836) SS Sohrab S. Dentist > "Good concept but not very useful yet until more users get on." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6647492) KM Kasun M. Civil Engineer > "Widely using messaging app which allows video and voice calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6613813) NM Nina M. PG student > "Also, you get a message every time one of your contacts joins Viber, which is a bit annoying." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6178413) ND Nan D. Credit > "For me, I like the stickers because they are very convenient for me when communicating with my family and colleagues in the morning." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6793781) VR Verified Reviewer Software engineer > "I have issue concerned with privacy. If i uninstall the viber from mobile and reinstall it and start using, it actially gets all you contacts added..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4463811) MT Min T. Help Desk Admin > "Viber is best for quick message and best for mobile notifications alos good" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6762018) VR Verified Reviewer ACCOUNTS MANAGER > "Audio sometimes are a bit distorted which can lead to miscommunication" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6305380) VR Verified Reviewer Project Manager > "Viber's ability to gather valuable customer data sets it apart from other messaging apps, making it a valuable choice for organizations." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030) PS Punit S. Owner > "The cons are we can't share large numbers of files to others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289952) ZWWZ Zin War Win Z. Developer > "I usually used Viber because It is simple, easy to use, good privacy, creation own stickers, my notes and other useful features." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363) Sabelo M. reviewer > "Viber requires a stable internet connection in order to work properly, if your internet connection is weak or unstable you may experience dropped..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725) PS Pyae S. support Engineer > "Viber is a strongly communication tool with a variety of features that cater to different needs." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6756701) VR Verified Reviewer CEO > "Moreover the interface could get a little crowded at times making it less user friendly." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5063230) KS Kenzi S. Manager > "Additionally, I like the variety of fun and interactive features such as stickers, GIFs, and games, which make conversations more enjoyable and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) AT Anish T. support > "Unessential promotions about emoticons at times disturb a tad." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5066931) Mahmudul islam S. Site engineer > "Besides we feel quality of communication during calls is loud and clear." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) VR Verified Reviewer Student > "Not many people I know use it so it is not the best way to communicate with a lot of people." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6248801) Mahmudul islam S. Site engineer > "We can make a group and follow up activities easily in Viber." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) VR Verified Reviewer CRM advisor > "Video call is better than some similar applications , but worse than others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5066375) JT Jasmine T. Teacher > "Viber is a good app in countries where it's popular, so it's very useful if you have a lot of friends using it. If not, there's no reason to..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6817016) BL Bengono L. SEO > "I find that this software is no longer very innovative, and an international campaign needs to be set up." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6074609) Hein Htet Z. Network Engineer > "The end-to-end encryption adds a layer of security, which I appreciate." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6778676) AB Armel B. SEO > "I think it's a shame that this software is no longer used by the vast majority of people, which greatly reduces its usefulness." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6016030) AL Alaaeddine L. Customer services > "appreciate Viber for its secure messaging, diverse sticker options, and the convenience of free voice and video calls, with many other feauters ..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6080751) IS Imaal S. Medical Operations > "Way too many advertisements and lag sometimes" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6283344) OD Omur D. Managing Director > "Viber is one of the most popular application for communication for free calls, instant messaging and video calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6085493) NM Nina M. PG student > "The calling service is not always working as well as with other providers." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6178413) SG Sagun G. Student > "The easy user interface and the crisp video quality of viber is what i like the most." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901) MK Mmapaseka K. Financial advisor > "The thing that concerns me the most is the fact that I experienced the app freeze a lot of times and and it tend to kick me out it just closes..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4807093) AL Alaaeddine L. Customer services > "I enjoy it all in many years ,reliable messaging platform with strong privacy features, diverse communication options, and occasional interface..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6080751) MH Mahmoud H. Amnesia designer > "Some times it cant work When calling come it may interrupted" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5060166) SG Sagun G. Student > "The quality of video call is unmatched." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901) RN Rohan N. Software engineer > "I have tried Viber application on smartphone it works sim Leslie with the current Android OS versions but why using this software in tablet or lower..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4534793) VR Verified Reviewer Project Manager > "iber offers a user-friendly interface with robust end-to-end encryption, ensuring the security of our data." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030) SD Sarthak D. Manager > "Some annoying ads and pop ups which occur" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6474550) YY Yoosuf Y. IT Technician > "The ease of using Group Chats and Community Groups to communicate with friends and family. And also easy to communicate with customers and make..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6089154) MJT Marco Jay T. Team Manager > "Viber's quality degrades a little and becomes sluggish when there is poor WiFi or mobile data coverage, which is why I detest it." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3867738) PE Princess E. Customer Operations Adviser > "Its efficient and offers end-to-end encryption for messages , ensuring privacy and security for users." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6288815) NlS Nikki lou S. IT Specialist > "you cant login viber in deffirent smart phones unlike messeger you cant use it without data or wifi connection" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4022534) KN Kiril N. Senior Developer > "Good for instant messaging and group chat!" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6652923) KD Khaled D. customer service agent > "customer service sometimes take a little longer to answer" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6085456) RI Ricardo I. Self Employed > "What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7159376) KS Kenzi S. Manager > "Another downside is that while it offers a wide range of features, the app interface can sometimes feel cluttered and overwhelming, making it a bit..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) Phillip K. Customer Accounts Officer > "It is simple to install and offers superior sound quality to Viber callsOne of the many positives is that the user interface is highly welcoming and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4672738) VR Verified Reviewer CEO > "Moreover the interface could get a little crowded at times making it less user friendly." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5063230) CAF Carol Ann F. Department Manager > "Viber has a unique user friendly interface that so easy to use and navigate." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289408) AC Anil C. Marketing Executive > "Viber has its problem with interface, dashboard and user experience." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3538344) CV Chiegwuinyi V. Auditing > "i like the interface, which is very easy to use" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6284913) HA Haidar A. Shift Leader > "Also I dislike how the app doesn't have a web interface." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3604333) TA Turan A. Information Technology Admin. > "Apart from mobile, it can also be used and integrated with desktop computers." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946437) VR Verified Reviewer Freelancer > "It needs high speed internet to get the perfect audio and video quality for calls, the call can be affected rapidly due to loss of connection." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3162266) SK Shikhar K. review writing > "We can find maximum of my friends, family, educational group and health care services personnel which has been very beneficial for me as per i have..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3403671) AAC Audie Art C. Senior Process Executive > "The least i like about it is i think it's a bit outdated now and it being not easy to integrate with other apps." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4645633) CS Carole S. photographer > "Viber also integrate pretty smoothly with most CRM packages." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4163081) VR Verified Reviewer Manager > "It also does not integrate some important features for commercial exchanges such as E-commerce." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3546731) Boemo K. Student > "Viber gave me the easiest integration on my existing business because as a student I also do side hustles like networking marketing amongst others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3594151) AB Adlane B. مصلحة الأجور > "I do not see that the program lacks some features according to my uses for it is integrated" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3375478) George B. Customer and Product Development > "Easy to downloadUse of VoIP allowing for app to be freeAllows for easy outreach to those without a UK number" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4484774) SH Susan H. His > "Not user friendly, i don't get it." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4165094) VR Verified Reviewer Digital Creator > "Its provide easy, fast and free way for people all around the world to get in touch." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4952069) DM Davide M. Owner > "Unfortunately the user base is low and it's difficult to force the people to use it." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3332098) Theresa Lifa K. Student > "It's easy to use" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6256514) YB Yolanda B. CEO > "Feeling that the software could be easily hacker and not feeling that is was user friendly" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3510491) JY Juniad Y. Health related manager > "Easy to use" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6287756) VR Verified Reviewer Executive Recruiter > "The app was a bit confusing to understand/not as user-friendly at first." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3430471) VR Verified Reviewer Project Manager > "Viber's ability to gather valuable customer data sets it apart from other messaging apps, making it a valuable choice for organizations." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030) EA Elizandra A. Administradora > "His appearance is very restricted, it seems that sometimes he doesn't want to grow. But it would be good if they improved this subscription..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6195785) NLT Nyan Lin T. System Engineer > "Auto translate language, my notes and caller ID features are very useful for users." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6472147) SS Sohrab S. Dentist > "Good concept but not very useful yet until more users get on." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6647492) Ryan K. Senior Software Engineer > "This program becomes a fundamental part of my work, since it is the number one space where I can meet with my clients and co-workers and live a..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3879385) KD Khaled D. customer service agent > "customer service sometimes take a little longer to answer" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6085456) Ryan K. Senior Software Engineer > "This application is really useful, once you have Viber installed, the ease with which you can be in constant communication with each of your..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3879385) MK Meschac K. Freelancer > "They don't have any customer service." [See full review](https://www.capterra.com/p/180348/Viber/#GetApp___5062206) [View Reviews](https://www.capterra.com/p/180348/Viber/reviews/) ## User interface [Text Request](https://www.capterra.com/p/167015/Text-Request/) 4.63 (1,193) [Viber](https://www.capterra.com/p/180348/Viber/) 4.40 (4,063) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important Text Request Top features 19/45 - Activity Dashboard - Activity Tracking - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autoresponders - Batch Communications - Call Recording - Chat/Messaging - Collaboration Tools - Communications Strategy Development - Compliance Management - Content Management - Create Content - CRM - Customer Database - Customer History - Customizable Branding - Email Management - Feedback Management - Generative AI - Inbound Identification - Inbox Management - Interaction Tracking - Interactive Content - IVR - Knowledge Base Management - Multi-Channel Communication - Multi-Channel Coverage - Multi-Language - On-Demand Communications - Open Listening - Personalization - Physical Media - Regulatory Compliance - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management - Third-Party Integrations - Video Support - Workflow Management [See all features](https://www.capterra.com/p/167015/Text-Request/#features) Viber 11/45 - Activity Dashboard - Activity Tracking - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autoresponders - Batch Communications - Call Recording - Chat/Messaging - Collaboration Tools - Communications Strategy Development - Compliance Management - Content Management - Create Content - CRM - Customer Database - Customer History - Customizable Branding - Email Management - Feedback Management - Generative AI - Inbound Identification - Inbox Management - Interaction Tracking - Interactive Content - IVR - Knowledge Base Management - Multi-Channel Communication - Multi-Channel Coverage - Multi-Language - On-Demand Communications - Open Listening - Personalization - Physical Media - Regulatory Compliance - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management - Third-Party Integrations - Video Support - Workflow Management [See all features](https://www.capterra.com/p/180348/Viber/#features) ### Recognition No recognitions have been awarded to Text Request Viber is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Text Request Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Viber Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Text Request - By Text Request - Located in United States - Founded in 2014 Viber - By Viber Media - Located in Afghanistan - Founded in ## Popular Comparisons [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) vs [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) $47.99/month Price Contact vendor for pricing 4.5 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180345-180348/WhatsApp-vs-Viber) [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) vs [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) $47.99/month Price Contact vendor for pricing 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/167015-180347/Text-Request-vs-Telegram) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/180347-180348/Telegram-vs-Viber) [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (673)](https://www.capterra.com/p/141842/Weave/reviews/) $47.99/month Price $199/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-167015/Weave-vs-Text-Request) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-180348/LiveAgent-vs-Viber) [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) $47.99/month Price $69/month 4.5 Features 4.3 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-167015/Bitrix24-vs-Text-Request) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $115/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-180348/Zendesk-vs-Viber) [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) vs [Wati](https://www.capterra.com/p/204314/WATI/)[4.58 (207)](https://www.capterra.com/p/204314/WATI/reviews/) $47.99/month Price $59/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-204314/Text-Request-vs-WATI) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[4.92 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Contact vendor for pricing Price $29/month 4.3 Features 4.8 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/78966-180348/Preferred-Patron-Loyalty-vs-Viber) [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) vs [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) $47.99/month Price Contact vendor for pricing 4.5 Features 4.2 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164285-167015/Podium-vs-Text-Request) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Contact vendor for pricing Price $69/month 4.3 Features 4.3 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-180348/Bitrix24-vs-Viber)