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Text Request vs Chat Metrics: Which is a better fit?

Updated on December 22nd, 2024
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Summary
Key features rated by users
Features selected based on 3,126 reviews from Live Chat users.
% Fit
Missing features
Feature ratings
Real-Time Notifications
4.7
Chat/Messaging
4.6
Real-Time Monitoring
4.6
Contact Management
4.6
Screen Sharing
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Real-Time Notifications
NA
Chat/Messaging
--
Real-Time Monitoring
NA
Contact Management
NA
Screen Sharing
NA
User satisfaction
4.6
User reviews1,195
Ease of use
4.6
Functionality
4.5
Value for money
4.6
Customer support
4.7
4.8
User reviews14
Ease of use
4.8
Functionality
4.4
Value for money
4.8
Customer support
5.0
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Businesses that need a better way to connect with customers and employees.

B2B Companies using their website to generate leads and demos for their sales team to close to paying clients.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Erika H
Vice President
5.0

Erika H.: Hi, my name's Erika and I'm a vice president. I give Text Request a five-star review. For more reviews like this, click below. Prior to Text Request, my team used their own cell phones first, which made it very complex in when they'd leave, not being able to have another CSR respond to a request because they were using their personal phones. We found a new app called Hatch, which we really liked in the beginning, but their company has such turnover, the service just was a challenge. So we started looking for other products and that's when we found Text Request. We chose Text Request for a couple of reasons. One it's online and any of my team can respond to any of the requests that we get coming in from our clients and their employees. And so nobody's ever left without a response until the CSR gets in the next day, which is awesome. The support that we've received from Text Request has been great. Never have to go through emails to find out who new rep is because they just all handle it smoothly. And their pricing is very competitive. Onboarding with Text Request is pretty simple. They just import our customer information, names, company names, cell phone numbers, all that, and we're easily able to communicate with the clients. So Text Request did pretty much ever everything for us, walked us through how to add people to our Text Request boards. When we get new clients or new employees, it makes it super easy. If you're looking for a new texting format to reach your clients, your customers, your team, I'd strongly suggest looking at Text Request for the simplicity of the program, the flexibility of the program, and the affordability of their program.

How Capterra sources reviews
View all video reviews
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User interface
167015 video thumbnail}
1 Video
No videos provided by vendor
167015
5 screenshots
No screenshots provided by vendor
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
API
388
Important

Text Request

Top Features
21/31
  • CRM
  • Customizable Branding
  • Document Storage
  • Email Management
  • Geotargeting
  • Offline Form
  • Screen Sharing
  • Single Sign On
  • Support Ticket Management
  • Transfers/Routing
  • Activity Dashboard
  • API
  • Autoresponders
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
  • File Sharing
  • Interaction Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Proactive Chat
  • Real-Time Analytics
  • Real-time Consumer-facing Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reporting/Analytics
  • Search/Filter
  • Surveys & Feedback
  • Third-Party Integrations
  • Transcripts/Chat History
See All features
Hide Live Chat Software Features -

Chat Metrics

16/31
Show Live Chat Software Features +
Text Request
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Chat Metrics
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Text Request
  • By Text Request
  • Located in United States
  • Founded in 2014
Chat Metrics
  • By Chat Metrics
  • Located in Australia
  • Founded in 2015
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