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Text Request vs Sendspark: Which is a better fit?

Updated on December 22nd, 2024
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Summary
Key features rated by users
Features selected based on 2,685 reviews from Customer Communications Management users.
% Fit
Missing features
Feature ratings
SMS Messaging
4.7
Social Media Integration
NA
Customer Database
NA
Chat/Messaging
4.6
Inbox Management
4.3
% Fit
Missing features
Feature ratings
SMS Messaging
NA
Social Media Integration
NA
Customer Database
NA
Chat/Messaging
NA
Inbox Management
NA
User satisfaction
4.6
User reviews1,195
Ease of use
4.6
Functionality
4.5
Value for money
4.6
Customer support
4.7
4.7
User reviews84
Ease of use
4.8
Functionality
4.5
Value for money
4.9
Customer support
4.9
Price starts from
Monthly subscription
Free version
Free trial
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Monthly subscription
Free version
Free trial
Best for

Businesses that need a better way to connect with customers and employees.

Sales, Marketing, Customer Success, and Customer Support.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Erika H
Vice President
5.0

Erika H.: Hi, my name's Erika and I'm a vice president. I give Text Request a five-star review. For more reviews like this, click below. Prior to Text Request, my team used their own cell phones first, which made it very complex in when they'd leave, not being able to have another CSR respond to a request because they were using their personal phones. We found a new app called Hatch, which we really liked in the beginning, but their company has such turnover, the service just was a challenge. So we started looking for other products and that's when we found Text Request. We chose Text Request for a couple of reasons. One it's online and any of my team can respond to any of the requests that we get coming in from our clients and their employees. And so nobody's ever left without a response until the CSR gets in the next day, which is awesome. The support that we've received from Text Request has been great. Never have to go through emails to find out who new rep is because they just all handle it smoothly. And their pricing is very competitive. Onboarding with Text Request is pretty simple. They just import our customer information, names, company names, cell phone numbers, all that, and we're easily able to communicate with the clients. So Text Request did pretty much ever everything for us, walked us through how to add people to our Text Request boards. When we get new clients or new employees, it makes it super easy. If you're looking for a new texting format to reach your clients, your customers, your team, I'd strongly suggest looking at Text Request for the simplicity of the program, the flexibility of the program, and the affordability of their program.

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video-0d72c3c8-0208-47b5-a97a-08d9593657f5
Moses T
Marketer
4.0

Moses: Hi, my name is Moses. I am the owner of a digital marketing company. I give Sendspark a review of 4/5. For more review like this click below. Before using Sendspark, I was using Loom. Loom was a [inaudible 00:00:14] I was using for 1 1/2 years before switching to Sendspark, just because Loom was actually getting costly for me, in terms of the price point and in terms of the memory storage. So, that's why I effectively switched over to Sendspark. So the reason I went with Sendspark was the first thing it was having a lifetime deal at the point of getting. But at the same time it was a really close replica of what I'd use before, which is Loom. And it has really great features in terms of using Sendspark and it has a great support system that integrate development map. So, that allows me to actually be confident in switching from Loom, which was product I used for 1 1/2 years, to something like Sendspark. Integrating Sendspark into my business processes was very easy as it would had the same, similar workflow to the tools that I used before. So it wasn't really complicated. It was just installing a Chrome application. And just once, once the exact create an account and we are pretty much good to go. So that was really an easy integration into my business process and workflow. For anybody who's considering Sendspark I would say that if you are okay with it being still in the developmental phase of the product, then you just go for it, because I see upgrade potential in it developing. But apart from that, it's a wonderful product. I mean, there's still a little bit parts here and there, as I said this in the pre-development phase. But with that being said, it's a fairly easy to use product, is cost effective and it definitely helps someone in their business.

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User interface
167015 video thumbnail}
1 Video
228373 video thumbnail}
1 Video
167015
5 screenshots
228373
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

Text Request

Top Features
19/34
  • Activity Tracking
  • Call Recording
  • Compliance Management
  • Content Management
  • CRM
  • Customer Database
  • Customizable Branding
  • Email Management
  • Interactive Content
  • IVR
  • Knowledge Base Management
  • On-Demand Communications
  • Social Media Integration
  • Video Support
  • Workflow Management
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Autoresponders
  • Batch Communications
  • Chat/Messaging
  • Collaboration Tools
  • Customer History
  • Feedback Management
  • Inbox Management
  • Interaction Tracking
  • Multi-Channel Communication
  • Multi-Language
  • Personalization
  • Reporting & Statistics
  • SMS Messaging
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
See All features
Hide Customer Communications Management Software Features -

Sendspark

12/34
Show Customer Communications Management Software Features +
Text Request
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sendspark
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Text Request
  • By Text Request
  • Located in United States
  • Founded in 2014
Sendspark
  • By Sendspark
  • Located in United States
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