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Businesses that need a better way to connect with customers and employees.
Sales, Marketing, Customer Success, and Customer Support.
There are some great message customization features that can be useful if you would like, but are not required.
I guess sometimes the notifications of the messages can get lost. It has happened when I send a message to a customer, and they respond.
Ease of use and great customer service! from customer communications to reservations it helps us in all aspects of our communications.
I am unable to fully close messages that I am no longer interacting with unless I archive the recipient.
I love the feature where you can mark a thread as "resolved. This helps our medium sized team know what customers have been responded to, and which have not.
The only thing I feel might be missing, is that it is hard to tell who the text is directed to. Sometimes you have to go way back into the previous texts to figure out who it belongs to.
I love how easy it is to search up a name or number and have access to the whole history. I appreciate being able to check on and off messages that were responded to and which need follow up on.
I just tried to compose a NEW message to a current client on my phone and can't figure out how. I can respond to any message I already have but can't create a new message.
Finding a tool that I could integrate with hubspot was brilliant. The personalisation is superb due to the HubSpot Marketing Hub integration.
Without that feature for those that receive the video, it's a bit frustrating bc I have to pay for those hosting fees because they are on the cloud.
This is a great little product that is simple to use and not overly expensive. The support team are friendly and very helpful.
Every now and then something pops up, that ends up solving problems you didn't know you had.
The support team is even amazing and on top of things. Easy to talk to, they are human and arent snooty like the other platforms.
Currently the inability to add a custom tracking domain but this is on their development plan and is expected to be available soon.
I've been looking for something that gives me a chance to strengthen my relationships. Traditional email works great - when you have great content to share and awesome copywriting skills.
UI could be cleaner, a little cluttered which made it a bit confusing to learn.
Erika H.: Hi, my name's Erika and I'm a vice president. I give Text Request a five-star review. For more reviews like this, click below. Prior to Text Request, my team used their own cell phones first, which made it very complex in when they'd leave, not being able to have another CSR respond to a request because they were using their personal phones. We found a new app called Hatch, which we really liked in the beginning, but their company has such turnover, the service just was a challenge. So we started looking for other products and that's when we found Text Request. We chose Text Request for a couple of reasons. One it's online and any of my team can respond to any of the requests that we get coming in from our clients and their employees. And so nobody's ever left without a response until the CSR gets in the next day, which is awesome. The support that we've received from Text Request has been great. Never have to go through emails to find out who new rep is because they just all handle it smoothly. And their pricing is very competitive. Onboarding with Text Request is pretty simple. They just import our customer information, names, company names, cell phone numbers, all that, and we're easily able to communicate with the clients. So Text Request did pretty much ever everything for us, walked us through how to add people to our Text Request boards. When we get new clients or new employees, it makes it super easy. If you're looking for a new texting format to reach your clients, your customers, your team, I'd strongly suggest looking at Text Request for the simplicity of the program, the flexibility of the program, and the affordability of their program.
Moses: Hi, my name is Moses. I am the owner of a digital marketing company. I give Sendspark a review of 4/5. For more review like this click below. Before using Sendspark, I was using Loom. Loom was a [inaudible 00:00:14] I was using for 1 1/2 years before switching to Sendspark, just because Loom was actually getting costly for me, in terms of the price point and in terms of the memory storage. So, that's why I effectively switched over to Sendspark. So the reason I went with Sendspark was the first thing it was having a lifetime deal at the point of getting. But at the same time it was a really close replica of what I'd use before, which is Loom. And it has really great features in terms of using Sendspark and it has a great support system that integrate development map. So, that allows me to actually be confident in switching from Loom, which was product I used for 1 1/2 years, to something like Sendspark. Integrating Sendspark into my business processes was very easy as it would had the same, similar workflow to the tools that I used before. So it wasn't really complicated. It was just installing a Chrome application. And just once, once the exact create an account and we are pretty much good to go. So that was really an easy integration into my business process and workflow. For anybody who's considering Sendspark I would say that if you are okay with it being still in the developmental phase of the product, then you just go for it, because I see upgrade potential in it developing. But apart from that, it's a wonderful product. I mean, there's still a little bit parts here and there, as I said this in the pre-development phase. But with that being said, it's a fairly easy to use product, is cost effective and it definitely helps someone in their business.
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