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Text Request vs Poltio: Which is a better fit?

Updated on December 22nd, 2024
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Summary
Key features rated by users
Features selected based on 975 reviews from Customer Engagement users.
% Fit
Missing features
Feature ratings
Content Management
NA
CRM
NA
Activity Tracking
NA
Engagement Tracking
NA
Customer Database
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Content Management
5.0
CRM
NA
Activity Tracking
NA
Engagement Tracking
5.0
Customer Database
NA
User satisfaction
4.6
User reviews1,195
Ease of use
4.6
Functionality
4.5
Value for money
4.6
Customer support
4.7
5.0
User reviews10
Ease of use
4.9
Functionality
5.0
Value for money
4.9
Customer support
5.0
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Businesses that need a better way to connect with customers and employees.

Retail & Ecommerce, Consumer Packaged Tools, Travel & Hospitality, White Goods, Loyalty Clubs

User reviews
pros & cons
1 / 4
View Reviews
1 / 3
View Reviews
Video reviews
Erika H
Vice President
5.0

Erika H.: Hi, my name's Erika and I'm a vice president. I give Text Request a five-star review. For more reviews like this, click below. Prior to Text Request, my team used their own cell phones first, which made it very complex in when they'd leave, not being able to have another CSR respond to a request because they were using their personal phones. We found a new app called Hatch, which we really liked in the beginning, but their company has such turnover, the service just was a challenge. So we started looking for other products and that's when we found Text Request. We chose Text Request for a couple of reasons. One it's online and any of my team can respond to any of the requests that we get coming in from our clients and their employees. And so nobody's ever left without a response until the CSR gets in the next day, which is awesome. The support that we've received from Text Request has been great. Never have to go through emails to find out who new rep is because they just all handle it smoothly. And their pricing is very competitive. Onboarding with Text Request is pretty simple. They just import our customer information, names, company names, cell phone numbers, all that, and we're easily able to communicate with the clients. So Text Request did pretty much ever everything for us, walked us through how to add people to our Text Request boards. When we get new clients or new employees, it makes it super easy. If you're looking for a new texting format to reach your clients, your customers, your team, I'd strongly suggest looking at Text Request for the simplicity of the program, the flexibility of the program, and the affordability of their program.

How Capterra sources reviews
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User interface
167015 video thumbnail}
1 Video
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167015
5 screenshots
235549
5 screenshots

Text Request

23/40
  • Activity Tracking
  • Churn Management
  • Content Creation
  • Content Management
  • CRM
  • Customer Database
  • Customer Experience Management
  • Customer Portal
  • Customizable Branding
  • Customizable Reports
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Gamification
  • Sentiment Analysis
  • Social Media Integration
  • Visual Analytics
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Campaign Management
  • Communication Management
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Templates
  • Feedback Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Reporting/Analytics
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Widgets
See All features
Hide Customer Engagement Software Features -

Poltio

23/40
Show Customer Engagement Software Features +

Poltio

  • Best Value Customer Engagement
    Software (2024)
Text Request
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Poltio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Text Request
  • By Text Request
  • Located in United States
  • Founded in 2014
Poltio
  • By Poltio
  • Located in United States
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