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Text Request vs MyAlice: Which is a better fit?

Updated on December 22nd, 2024
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Summary
Key features rated by users
Features selected based on 5,513 reviews from SMS Marketing users.
% Fit
High performer
Feature ratings
SMS Messaging
4.7
Mass Texting
4.5
Campaign Scheduling
4.6
Scheduled Messaging
4.7
Message Personalization
4.5
% Fit
Missing features
Feature ratings
SMS Messaging
NA
Mass Texting
NA
Campaign Scheduling
NA
Scheduled Messaging
NA
Message Personalization
NA
User satisfaction
4.6
User reviews1,195
Ease of use
4.6
Functionality
4.5
Value for money
4.6
Customer support
4.7
4.7
User reviews17
Ease of use
4.9
Functionality
4.5
Value for money
4.7
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Businesses that need a better way to connect with customers and employees.

Ecommerce Manager , Ecommerce Developer , Ecommerce Business Owner , Customer Service Support Manager , Customer Support Specialist , Chatbot Developer

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Erika H
Vice President
5.0

Erika H.: Hi, my name's Erika and I'm a vice president. I give Text Request a five-star review. For more reviews like this, click below. Prior to Text Request, my team used their own cell phones first, which made it very complex in when they'd leave, not being able to have another CSR respond to a request because they were using their personal phones. We found a new app called Hatch, which we really liked in the beginning, but their company has such turnover, the service just was a challenge. So we started looking for other products and that's when we found Text Request. We chose Text Request for a couple of reasons. One it's online and any of my team can respond to any of the requests that we get coming in from our clients and their employees. And so nobody's ever left without a response until the CSR gets in the next day, which is awesome. The support that we've received from Text Request has been great. Never have to go through emails to find out who new rep is because they just all handle it smoothly. And their pricing is very competitive. Onboarding with Text Request is pretty simple. They just import our customer information, names, company names, cell phone numbers, all that, and we're easily able to communicate with the clients. So Text Request did pretty much ever everything for us, walked us through how to add people to our Text Request boards. When we get new clients or new employees, it makes it super easy. If you're looking for a new texting format to reach your clients, your customers, your team, I'd strongly suggest looking at Text Request for the simplicity of the program, the flexibility of the program, and the affordability of their program.

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Dave C
Director
4.0

Dave C.: Hi, my name is Dave. I'm a director of Design Agency, and today I'll be reviewing MyAlice, which I give four out of five stars. For more reviews like this, click the link. Below before using MyAlice, I used a few other live chat platforms, but the problem was either they did not have an integration with Shopify, or if they did the integration wasn't as solid. With MyAlice, the integration has been working great, and it's been a pleasure to kind of test out. What I love about MyAlice is that it has a very clean and easy to navigate dashboard. It's super easy to find things and set things up. I also love that their bot builder is drag and drop. You just click a button and you can easily move things around and get going with building your automated bot. Getting started with MyAlice was really easy. I was up and running within 10 to 15 minutes. You just sign up for an account and then you connect it with Shopify, or other platforms that you might use. And they've just made the process as simple as possible. If you're considering MyAlice, I highly recommend the free trial. You can get up and going and test out the full platform. You can even integrate it with whatever eCommerce platform you're using on the trial. That way you can really test it out and see if it's right for you.

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View all video reviews
User interface
167015 video thumbnail}
1 Video
242232 video thumbnail}
1 Video
167015
5 screenshots
No screenshots provided by vendor
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
2-Way Messaging
207
Important
Activity Tracking
388
Important

Text Request

Top Features
20/34
  • Activity Tracking
  • Campaign Planning
  • Compliance Management
  • Consent Management
  • Drip Campaigns
  • Engagement Tracking
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Marketing Automation
  • Multi-Campaign
  • Open Rate Tracking
  • QR Codes
  • Reputation Management
  • Shortcodes
  • 2-Way Messaging
  • Alerts/Notifications
  • API
  • Automated Responses
  • Campaign Scheduling
  • Communication Management
  • Contact Management
  • Customer Segmentation
  • Customizable Templates
  • Interaction Tracking
  • Mass Texting
  • Message Personalization
  • Mobile Coupons
  • Multi-Language
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • SMS Messaging
  • Text-to-Win
  • Third-Party Integrations
See All features
Hide SMS Marketing Software Features -

MyAlice

2/34
Show SMS Marketing Software Features +
Text Request
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
MyAlice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Text Request
  • By Text Request
  • Located in United States
  • Founded in 2014
MyAlice
  • By Alice Labs
  • Located in Singapore
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