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OnPay is for business owners (and their advisors) who want to simplify payroll and HR with intuitive software, expert support, and the very best Quickbooks and Xero integrations.
Businesses across nearly every industry with between 25 and 5,000 employees looking for an HR outsourcing solution.
Also, we are super thankful for Onpay's support as they are always super friendly and make sure any payroll challenges we have are resolved. Also, we really like the liabilities always balance.
The help chat is useless, the notifications are confusing, the customer service is awful. An employee logged into their app and it had another employees name.
Overall, OnPay is amazing. They have amazing customer service and always take such good care of our client's payroll needs.
The function to upload payroll data comes and disappears right before the payroll and then it takes one day to add it and then again it disappears.
We have been with OnPay for about one year now. The ease of knowing that the deductions, withdrawals, taxes etc does not have to be done by myself, is fabulous.
Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in.
They are very cost effective, one payment for the month that I like and excellent customer service, there is always somebody answering your call and they all are very knowledgeable.
As of right now I have yet to find a feature that my company needs that on pay dues not have.
I like that this software protects me, and does not allow people who are not my family to use anything of mine to gain assets or money.
The absolutely horrible interface. There is little to no information on what anything does, you just have to click it and find out.
The software has many features helpful for Human Resources. Along with the software you get great technical support and excellent customer service.
HR FMLA processing is, from my experience, a horrendous and borderline illegal mishandling of information.
You can begin using Comprehensive Services with no ADP knowledge and quickly become a pro. The teams want you to succeed and will help in anway you can.
The visual that ADP shows when the site is down looks very outdated and did not provide any information on when the site would be back up, so this was frustrating at times.
Outstanding - many great systems and excellent people to help get it all done.
Hasving to pay for custom reports sometimes, when an already-existing styandard report is available, and can be tweaked for no additional cost.
Marsha: Hi, my name is Marsha. I'm an executive director, and I give OnPay four stars. For more reviews, please click the link below. We took a look at QuickBook Payroll, which was pretty awesome. I loved the customer service, it was five star. I loved the platform, it was user-friendly. The only sticking point was the price. So we also took a look at Patriot software, which was more affordable, and the customer service was still pretty good. The only drawback with that service was the fact that their customer service wasn't available after 6:00 PM. And I believe the last one after that, that we looked at, was Gusto. It was more affordable, but we didn't like the customer service because it was more chat and email. And that's a no-no, we need to talk to a live person. We chose OnPay because their trial was a great incentive. Because there are so many payroll platform services out there, and we wanted to make sure that its affordability really matched the services that we needed and we were looking for, which is the customer service. So the customer service started out really great, but it sort of fell down a little bit, as far as some of the representatives weren't familiar with their products and services. But outside of that, we were happy with them. Onboarding was really super easy at OnPay. There was a team from a welcome team member to actually setting up payroll, if we had any questions or anything. It made you feel like more than a teammate, it made you feel like you were working with family, at the beginning. Well, if you're looking for affordability, solid customer service, a great onboarding experience, then I'd say that OnPay would definitely be an option. Another good feature that we liked was their reports for payroll and for filing taxes. That was a really great feature, because you know we have to keep those records and they made that pretty easy.
Chris: Hello, my name's Chris. I'm an HR generalist. I work at a home company that has about 100 people, and ADP Comprehensive Services, I give a four out of five. We use ADP for hiring processes and we also use it for weekly payroll and monthly payroll. Things I like about ADP is how everything is right there where you need it. There's very few things that aren't, but everything else is right there where you need it. Things I don't like about ADP is how difficult it makes it to figure out time cards, because I had to do a math calculation in order figure there out, and there are a few other things that I wish they could do some improving on, as far as when it comes to the hiring process as well.
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ADP Comprehensive Services
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