# Compare OnPay vs QuickBooks Online 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare OnPay and QuickBooks Online based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/167109-190778/OnPay-vs-QuickBooks-Online

---

# OnPay vs QuickBooks Online Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

OnPayQuickBooks Online2/4 selected

[OnPay](https://www.capterra.com/p/167109/OnPay/)[4.8 (467)](https://www.capterra.com/p/167109/OnPay/reviews/)

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.3 (8,464)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

[## OnPay](https://www.capterra.com/p/167109/OnPay/)[4.8 (467)](https://www.capterra.com/p/167109/OnPay/reviews/)

Starting Price

$49.00/month

Value-for-Money

4.9

Functionality

4.7

Ease of Use

4.7

Customer Service

4.8

Reviews Sentiment

BB

BB

Based on [467 reviews](#user-reviews)

Positive

452

Neutral

4

Negative

11

[## QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.3 (8,464)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

Starting Price

$38.00/month

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

Based on [8,464 reviews](#user-reviews)

Positive

7,287

Neutral

713

Negative

464

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 35,354 reviews from payroll software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

High performer

Feature ratings

Payroll Management

4.8

Direct Deposit

4.8

Tax Compliance

4.7

W-2 Preparation

4.8

Payroll Reporting

4.8

83%Fit

Feature ratings

Payroll Management

4.3

Direct Deposit

4.6

Tax Compliance

4.5

W-2 Preparation

4.5

Payroll Reporting

4.5

User satisfaction

User satisfaction

4.8

User reviews[467](https://www.capterra.com/p/167109/OnPay/reviews/)

Ease of use

4.7

Functionality

4.7

Value for money

4.9

Customer support

4.8

User satisfaction

4.3

User reviews[8,464](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

Ease of use

4.2

Functionality

4.3

Value for money

4.2

Customer support

4.0

Price starts from

Price starts from

$49Per User, Per Month

-   Free version
-   Free trial

Price starts from

$38Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

OnPay's intuitive payroll and HR service helps every type of small business to pay and manage workers. Get a higher level of service with easy, accurate tools backed by top-rated support.

Best for

QuickBooks Online is used by freelancers, accountants, bookkeepers, CFOs, financial managers, contractors, retailers, professional service providers, nonprofits, and charities.

## User reviews

Pros & cons

BB

Brenda B.

Executive Director

> "The inclusion of payroll processing, tax filing, employee self-service tools, onboarding capabilities, and..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7160822)

OD

Olga D.

Pharmacist

> "Not being able to set date of payroll check to be sooner to when I ran payroll l. I wish I could make the date of..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7070755)

BB

Brenda B.

Executive Director

> "Its combination of strong performance, excellent customer service, valuable HR tools, and affordable pricing makes..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7160822)

CR

Cory R.

outside sales

> "The software does not have built-in time tracking or scheduling tools, requiring users to rely on external..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7055392)

MS

Marcus S.

Owner

> "It supports unlimited monthly pay runs for W-2 employees and 1099 contractors, handles multi-state payroll, direct..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7042688)

MI

Marylenny I.

Owner

> "I dislike that there is not an option to suspend the account for the months that i will not need it."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6881082)

BB

Brenda B.

Executive Director

> "Payroll information is organized clearly and can be easily accessed for budgeting, financial reporting, and..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7160822)

MS

Marcus S.

Owner

> "Also, there isn’t a strong native mobile app for employers."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7042688)

BB

Brenda B.

Executive Director

> "The system simplifies administrative workflows and supports accurate financial management across the organization."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7160822)

VR

Verified Reviewer

Manager

> "Mobile app isn’t as functional as the main application"

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6554771)

BB

Brenda B.

Executive Director

> "We highly recommend OnPay to other small businesses, healthcare organizations, and nonprofit agencies looking to..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7160822)

KK

Kassaundra K.

HR Manager

> "Unable to make updates when you are the admin."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6778061)

BB

Brenda B.

Executive Director

> "Customer support has consistently been responsive, professional, and knowledgeable. Whenever questions arise, the..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7160822)

JB

Jamie B.

CEO and Doctor of Chinese Medicine

> "I work with a piece rate system and that has been a bit difficult to set up through OnPay since it is not a..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___5046400)

BB

Brenda B.

Executive Director

> "Overall, OnPay has proven to be a reliable, secure, and highly effective solution for payroll and workforce..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7160822)

DM

Dave M.

president

> "The net result is OnPay caused our small business to receive hundreds of dollars of fees and interest plus more in..."

[See full review](https://www.capterra.com/p/167109/OnPay/#SoftwareAdvice___6032653)

JD

Jennifer D.

Director of Development

> "I love that employees are able to create their own login and download their own paystubs, W-2, etc. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6770933)

JC

Jackie C.

Clinic manager

> "The reports aren’t as user friendly as I would like."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6805860)

NF

Nancy F.

Director of Operations

> "OnPay has been proactive, responsive, and clear at every stage."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7079762)

KJ

Kerri J.

Accountant

> "Having multiple clients enrolled but not all of them having the same interface is cumbersome."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___5093780)

AD

Angie D.

Accountant

> "Pleased with the onboarding specialist who was very helpful in answering questions - having a direct line to them..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7000414)

RC

Rod C.

Financial Controller

> "OnPay refused to reset the security to allow me to pay the employees on time, even though I had all the..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4685766)

NF

Nancy F.

Director of Operations

> "This was my first time running payroll, and I really appreciated how approachable and supportive they were..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7079762)

CH

Cheryl H.

Financial Secretary

> "The only issue with use is understanding how to add Clergy housing."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4994657)

RS

Rachel S.

Managing Member

> "The interface is easy to use and running payroll takes only a few clicks."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7127342)

DM

Dave M.

president

> "Also, OnPay did not honor the first month free that they advertise."

[See full review](https://www.capterra.com/p/167109/OnPay/#SoftwareAdvice___6032653)

MS

Marcus S.

Owner

> "Overall, it worked for us with the transparent pricing and predictable costs."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7042688)

DM

Dave M.

president

> "Either way, it cost fees, interest, and time to resolve the issue."

[See full review](https://www.capterra.com/p/167109/OnPay/#SoftwareAdvice___6032653)

Tari M.

Administrator

> "OnPay is a great solution for any size business. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7117198)

DM

Dave M.

president

> "Sometimes they made calculation errors."

[See full review](https://www.capterra.com/p/167109/OnPay/#SoftwareAdvice___6032653)

JK

Jean K.

Attorney

> "Has all the necessary payroll features for employers and employees. And no ridiculous nonstop solicitations for..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___5002875)

KT

Kerry T.

President

> "Some functions are not easy to figure out."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4993837)

Tari M.

Administrator

> "It's easy to setup and even easier to do a payroll run. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7117198)

JS

James S.

HR Rep

> "General usability is not great and feature set is limited."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4847843)

TM

Tara M.

APN

> "Since the beginning, the customer support with OnPay has been phenomenal."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7022080)

AP

Amy P.

Account Manager

> "Not as easy to set up if you are paying one employee multiple workers comp codes and on salary. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3544391)

AB

Ashlee B.

Operations Manager

> "I appreciate that their team made it easy to transition over and the price is amazing for its value."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7027818)

MB

Merrell B.

Treasurer

> "Removing a no-longer needed payroll run setup is a pain point. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3216913)

SG

Stephen G.

Treasurer

> "The customer support is extremely helpful and the website is very easy to navigate."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7014724)

LH

Lowell H.

President/CEO

> "I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the payroll..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2651688)

SH

Sarah H.

CEO

> "I am very happy with OnPay and so glad I switched to them from my previous payroll software."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7011587)

TP

Timothy P.

Reverend

> "It is all user friendly. If there is something negative about the software it's that I don't need to use a feature..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3109346)

MS

Marcus S.

Owner

> "Great fit for small businesses."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7042688)

SK

Spencer K.

CEO

> "Not sure how to set up a commission based employee payroll."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3028568)

MI

Marylenny I.

Owner

> "I am still navigating tools but it is pretty intuitive."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6881082)

SH

Steve H.

Owner

> "This was not what we wanted and never requested to have that, so it seemed like a bit of a sketchy effort maybe,..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3029083)

DE

Dale E.

CEO

> "Website easy to use."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7136008)

CC

Cc C.

Owner

> "I can't imagine switching any of my clients to other platforms."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3205307)

DE

Dale E.

CEO

> "Onboarding was easy."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7136008)

GC

Gayle C.

Manager

> "The new employee set up is a bit tedious."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3217059)

TM

Tara M.

APN

> "Ease of use, the portal is very clean and not overwhelming."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___7022080)

HR

Hannah R.

Owner

> "This has caused us issues in the past."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3428513)

MF

Michelle F.

CAS Manager

> "The full service payroll software saves us so much time with tax remittance and payroll compliance reports."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___5094772)

MM

Marsha M.

Executive Director

> "The dashboard was not user-friendly or eye-ease."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___3438570)

DN

Danielle N.

Recovery division specialist

> "They make payroll more approachable and takes out a lot of the guess work out that first time users may have and..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6085817)

KK

Kyle K.

CEO

> "some of the buttons aren't noticeable and some of the features aren't flagged or noticeable"

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2243875)

JS

Jon S.

Sales

> "They are there when I need help and have a mostly intuitive interface that allows me to take care of tasks on my..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4925128)

GC

Gary C.

Owner

> "When using a tablet instead of a computer, you may not be able to access everything."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2893613)

AM

Alison M.

Field Agent

> "Overall Onpay is a good software for small businesses keep track of payroll, business expenses, and taxes."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4913586)

MH

Martha H.

Owner

> "On boarding could be better, wasnt clear how to get I9s and w4s in the system."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2312109)

KK

Kassaundra K.

HR Manager

> "Very user friendly, allows self service for employees."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6778061)

JC

James C.

Owner/Driver

> "As of right now I have yet to find a feature that my company needs that on pay dues not have."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2811354)

LS

Laura S.

Financial Administrator

> "OnPay sends invitation so employees and contractors can onboard themselves; it easy to change pay rates or..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4288018)

VR

Verified Reviewer

Marketing Coordinator

> "After that, the website would no longer let me log in with my password."

[See full review](https://www.capterra.com/p/167109/OnPay/#GetApp___2392510)

FA

Fassil A.

Marketing Manager

> "With OnPay, we have best payroll features and has best HR and onboarding capabilities"

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6224627)

VR

Verified Reviewer

Marketing Coordinator

> "I could only login with just my email, which felt a little sketchy."

[See full review](https://www.capterra.com/p/167109/OnPay/#GetApp___2392510)

JD

Jennifer D.

Director of Development

> "The interface is very intuitive. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6770933)

RT

Ron T.

President

> "Getting folks set up as contractors vs. employees has been the one struggle/frustration. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2291439)

JR

Jessica R.

Director of Operations

> "The pros of OnPay are it's ease of use and affordability."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6833072)

AA

Austin A.

Owner

> "The failure on tax reporting alone is reason to go elsewhere"

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2904268)

DN

Danielle N.

Recovery division specialist

> "Between learning accounting and payroll to being up to speed on tax laws OnPay makes my life a little easier."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6085817)

TAF

Terry Ann F.

Office Manager

> "Payroll reporting monthly was always a real pain for me. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2361063)

JS

Jon S.

Sales

> "I like the ease of use with OnPay. And when there are issues or concerns, their team is quick to..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4925128)

AA

Austin A.

Owner

> "They keep messing up taxes."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2904268)

JR

Jessica R.

Director of Operations

> "As a small nonprofit, we have had a great experience and overall would highly recommend for small companies."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___6833072)

LH

Lowell H.

President/CEO

> "The customer support is awful."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2651688)

TN

Thang N.

Owner / Operator

> "OnPay is exactly the kind of payroll solution I needed to manage my business and keep my payroll organized and in..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4540902)

PP

Patty P.

Accounts Payable

> "Can't believe the poor customer service. "

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2563760)

TP

Teresa P.

Accounting Manager

> "Their Customer Service is 2nd to NONE! Whenever I have had a question, no matter who I have spoken to, they seem..."

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___4999410)

PD

Priti D.

Manager

> "Taxes late"

[See full review](https://www.capterra.com/p/167109/OnPay/#Capterra___2656509)

[View Reviews](https://www.capterra.com/p/167109/OnPay/reviews/)

JB

Jillean B.

Manager

> "This feature allows me to provide prompt and effective support to my employees, ensuring they receive the assistance they need, regardless of their location or my own, which significantly..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153230)

JF

Julie F.

Office manager - payroll coordinator

> "has sent his ID three separate times, bank statement, federal id info, phone bills, letters from our bank, to "verify" and they told us it was all good and then lock us out of payroll so now..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7161458)

KUMAR H.

Account executive

> "I mainly used it for managing basic accounting task, reporting , aging report, Ar report invoices tracking, it help me to stay organised and reduce my manual working."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7115950)

JB

Jillean B.

Manager

> "This deficiency directly contributes to inaccuracies in inventory records, increasing the risk of stockouts, and complicating efforts to effectively optimize sales strategies and forecast..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153230)

LA

Lauren A.

Administrator

> "The payroll function is so beneficial with Quickbooks tracking live checks and auto-creating labor and tax reports, and filing and paying taxes automatically."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7141459)

Arianna W.

Owner

> "There is no way to reliably set up what is relevant and how to record different suppliers, no chance to have categories remembered, even when defining defaults."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7075101)

NC

Nikki C.

Permit Technician

> "It handles core tasks like invoicing, expense tracking, and financial reporting efficiently, and the automatic bank syncing helps keep records accurate and up to date. While there is a..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7136893)

Kevin H.

Owner

> "the dates. if i change a date on an estimate sheet, that carries through to the invoices and if i dont catch it my clients get overdue invoices. "

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7103185)

Nathan H.

Owner

> "It’s a robust program that gives small businesses like myself a way to track accounting, invoicing and credit card, etc. payments all in o e and at an affordable rate."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7104187)

KA

Khyan A.

Administrator and Senior Story Board Artist

> "Some workflows aren’t always as intuitive as they first appear, especially for non-finance users. As the system scales with more data, performance can occasionally slow down, particularly in..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153651)

TJ

Tyler J.

Owner

> "Allowing me to add my Bookkeeper to gain access makes this a lot easier come tax time which saves me! Though I use a CRM platform for my invoicing and payments, QBO has those features and..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7063977)

MM

Maria M.

HR Manager

> "Additionally, as data volume grows, the system may become slower, which can impact efficiency during high-volume tasks like reconciliations or reporting."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7130664)

NC

Nikki C.

Permit Technician

> "The real-time syncing with bank accounts is especially helpful because it keeps everything updated automatically, and the dashboards give a clear snapshot of cash flow and business..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7136893)

AR

Andrew R.

Operations

> "QuickBooks Online lacks advanced features found in the desktop version, such as advanced inventory, job costing, and industry-specific tools."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7045404)

KS

Kaitlyn S.

Executive Director

> "We also appreciated the ability to categorize donations, track grants, and quickly pull year-end reports for audits and budgeting."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7125089)

MH

Maranda H.

Founder

> "It is overly complicated and has no real budgeting features for true cash flow planning, think every dollar systems."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7134631)

VR

Verified Reviewer

Customer Support

> "The dashboard gives a clear, real-time snapshot of your finances, and navigating between invoicing, expenses, and reports feels seamless."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7113370)

JC

Jacob C.

Owner

> "Unable to submit returns directly through a portal, lack of automated ai bookkeeping, difficult to navigate"

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7164223)

VR

Verified Reviewer

COO

> "Our resources are limited, so QBO is a good, inexpensive tool to help us manage several key areas like bookkeeping, invoicing, reporting."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7100561)

SR

Samantha R.

Finance

> "QuickBooks Online can be quite pricey, has limited customization, and it has occasional sync glitches."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7130955)

KS

Kaitlyn S.

Executive Director

> "The platform improved organization and transparency in our financial tracking and made it easier to prepare reports for the board and budgeting."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7125089)

HG

Hollie G.

Office Manager

> "This happens especially after random updates (unnecessary for the most part) and the techs have no idea how to help as they are restricted by the new updates and cannot really offer a work..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7136253)

Nathan H.

Owner

> "It allows me to track my hours, receipts and makes invoicing easy so that I don’t have to worry about making mistakes."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7104187)

JS

Jonathan S.

Founder

> "Bank and credit card accounts frequently disconnect for no apparent reason, and reconnecting them can be time-consuming and frustrating."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7160845)

Gena T.

Owner

> "Mobile app functionality – The mobile app allows quick checks, invoicing, and receipt capture on the go."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7064951)

RB

Ramona B.

Principal

> "I have spent over an hour and a half with customer support to learn that there is no way to run a report that reflects only business miles, even though they are tracked. "

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7124657)

JS

Jonathan S.

Founder

> "It offers a solid set of accounting features, financial reporting, invoicing, and bank transaction management."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7160845)

VR

Verified Reviewer

COO

> "We wanted to use the bill pay feature, but it required an extra fee at the time (not sure if this is still the case), and we didn't want to pay the premium."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7100561)

AZ

Andrew Z.

Operations Manager

> "It has been a blessing for managing our company's financing. Because it is always available through a web browser, means that I can always handle any invoicing need no mater where I am."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7109418)

LH

Lyla H.

Administrator

> "Our customers became linked and I am still trying to figure out how to link their payments to them so it stops showing overdue invoices but the last 3 people recommend I pay for this help but..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7046492)

KA

Khyan A.

Administrator and Senior Story Board Artist

> "Team collaboration is also decent, particularly when multiple users (like finance teams, accountants, or managers) need access to the same financial data in real time."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153651)

VR

Verified Reviewer

Owner

> "They often roll out "updates" that seem to be just a layout rearrangement with no notice, and it’s a productivity killer."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7131609)

KA

Khyan A.

Administrator and Senior Story Board Artist

> "QuickBooks Online is a solid, easy-to-use accounting platform that works well for day-to-day financial management without needing deep accounting knowledge."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153651)

SS

Stephanie S.

Bookkeeper and Treasurer

> "I don't like that it works to ensure that people without an accounting background can record data accurately however its not as useful when you know what the accounting that you want to do..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7047209)

JG

Jasmine G.

Office Assistant

> "From tracking expenses and managing vendor payments to generating detailed reports and preparing payroll, QuickBooks gives me the tools I need to support daily operations efficiently."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6866198)

VR

Verified Reviewer

Founder

> "For a small business, I didn't need the fancy reporting capabilities, and felt that paying for them was not the best use of my capital."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7071195)

VR

Verified Reviewer

General Manager

> "The automation features—bank feeds, recurring invoices, and rules—save a ton of time, and the dashboard gives a clear snapshot of cash flow without needing to dig around."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7055195)

BV

Bradley V.

Owner

> "Their deceptive practices and inadequate support have caused significant damage to my credit score, and their refusal to rectify the situation speaks volumes about their customer service..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6400076)

PM

Patrick M.

Chief Accountant

> "QuickBooks Online offers features that enables me to streamline processes such as invoicing, time tracking on projects and billing."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6873189)

NC

Nikki C.

Permit Technician

> "It can also get expensive as you add more features or users, and certain useful functions are only available in higher-tier plans."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7136893)

BB

Brent B.

VP Business Development

> "Quickbooks Online is a very efficient product that gives our small business real time data and reports to help us guide all of our decision making and track our progress and goals in real..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7016100)

MK

Michelle K.

Accountant

> "It has been difficult to convert our data from Desktop and the loss of ability to have multiple invoice templates from different departments has caused us to restructure our billing..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6716163)

JI

Jack I.

IT Consultant

> "Quickbooks helps me keep my business finances in check, automatically synchronises with my bank and helps me manage payroll, of which I wouldn't ordinarily know where to start with."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7031654)

JF

Julie F.

Office manager - payroll coordinator

> "They did not tell us they locked us out, they just did it and when we went to process payroll Monday we got a message that we are locked out and they need to verify AGAIN!!!!!!"

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7161458)

TB

Thomas B.

Bookkeeper-Administrator

> "Invoicing and payments are seamless, and financial reporting tools provide all the insights we need without extra software. Because it’s cloud-based, we always have secure access to our..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7041164)

KP

Keyur P.

Field service technician

> "Sometimes Quickbooks slows upload the photos when network issues"

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7115848)

STS

Sandra Toribio S.

Accounting Specialist

> "QuickBooks online gives you all your business features at your fingertips income and expense tracking, invoicing, bill payment, bank reconciliation and even payroll."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7008683)

BN

Bruce N.

President

> "Very frustrating to use, stop allowing QB to integrate with Bank account, too many double entries, making bank and credit card reconciliation a problem."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7061681)

Cayla F.

Paralegal

> "Quickbooks is a great program for easily sending invoices and receiving payments. Although it did have a few bugs in the early stages and we encountered some issues, they seem to resolve them..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7117286)

Andrew H.

Company Director

> "It's not a simple case of just uploading receipts, you have to manually edit a lot of expenses"

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7154184)

Shahid Jamil K.

ACCOUNTANT

> "QuickBooks Online provides a modern, cloud-based accounting experience designed for small to medium-sized businesses that value convenience, automation, and collaboration."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7036526)

MA

Mallory A.

Director of Operations

> "It unchecked my authorization to charge a client's card but said paid so I missed out on months of a client's payment."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7136391)

KA

Khyan A.

Administrator and Senior Story Board Artist

> "It’s particularly useful for invoicing, expense tracking, and giving visibility across business finances in real time."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153651)

VR

Verified Reviewer

Accountant

> "The payroll feature can be more updated and user friendly, I found it to be a bit of a hassle to use and not user friendly compared to some other softwares out there."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7085286)

LS

Loren S.

Managing Director

> "There's a lot of depth to it for a bookkeeping software, where a good accountant can make the most of each subscription tier with some creativity."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7155674)

EJ

Ethan J.

Auditor

> "My only issues with quickbooks is that the appearance is quite outdated and not as easy to use compared to other systems like Xero."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7104389)

Roger A.

Owner

> "I like how it helps manage expenses, invoices, and basic accounting in one place for a fair price."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7078839)

VR

Verified Reviewer

IT SYstems Administrator

> "The stipulation is that if you lose internet connectivity, you potentially lose access."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7130213)

JD

Jeremiah D.

Owner

> "Now with a highly competent bookkeeping team and new AI tools for uploading receipts and invoices, things have improved and I'm getting the business data that I need."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7011619)

KB

Kim B.

Owner

> "I find the cost for Quickbooks in Canada a bit steep for certain features. But this is pretty common with most products in Canada these days!"

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7138408)

JB

Jillean B.

Manager

> "The invoicing system is incredibly user-friendly, not only for my team but also for my clients, who find the payment process to be very convenient and efficient, contributing positively to..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153230)

Dana P.

CVOM

> "QuickBooks Online can get a bit pricey over time, and some features feel limited unless you upgrade."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7142501)

Gena T.

Owner

> "What I like most about QuickBooks Online is the remote access, which allows me to work from anywhere in the world."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7064951)

BV

Brooke V.

Accountant

> "Had a credit card cancelled and tried updating QB to our new card, it would not accept a new card in their system, they promised it was on their end and they were working on it, nothing..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6520797)

SP

Sara P.

Director of Operations

> "It simplifies our customer management by keeping account notes, invoices, and payments organized."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7065789)

Jennifer H.

Service Billing Administrator

> "Features move without warning, which disrupts workflows and slows down routine tasks."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7137965)

Eri D.

Owner

> "My clients use different software unique to their industry, Quickbooks makes this seamless by offering an integration for most if not all."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7147306)

Soner H.

CEO

> "Sometimes it can be overwhelming to adjust to a new expense. And the bank connection always disconect after 6 months"

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7097469)

VR

Verified Reviewer

Owner

> "It needs a bit cleaning up, but as you go through the cleaning process you get to understand the categories better and come up with a great organization of all your transactions and movements."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7118775)

SA

Suman A.

Owner,Bookkeeper,TaxPreparer

> "Can run slow at times and has an occasional sync issue with bank feeds."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7161957)

NE

Nicholas E.

Framer

> "Quickbooks online is a very user-friendly, intuitive website that simplifies accounting, budgeting, invoicing."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7164122)

PT

Paolo T.

CEO

> "The program has not allowed me to connect to my bank account for two months and every time I try it tells me that it is under maintenance (I don't know what) until January 2026."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6841098)

VR

Verified Reviewer

Chief Financial Officer

> "What I like most about QB Online is its convenience, user-friendly interface (ease of use for non-accountants, and the various standard reports for analyzing the financial activity and..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6870144)

VR

Verified Reviewer

CAO

> "Sometimes the Tasks do not show up and have to refresh the page several times."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7107298)

JR

Jack R.

Accounting Specialist

> "The reporting feature is especially useful because you can customize and save your own report formats."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7110184)

JW

Julia W.

CFO, accountant, tax preparer

> "Overall everything now involves pop up windows and side bars that open up and push the working area of QBO off the side where you can no longer see your data."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7020308)

KH

Kathy H.

Project Manager

> "Financial reports are everything I need and invoicing and payments save me so much time; especially using the automatic payments monthly for multiple clients."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7030094)

JW

Julia W.

CFO, accountant, tax preparer

> "The new invoice layout is slow and cumbersome and has increased the amount of clicks required multiple times over."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7020308)

AB

Anna B.

Kinesiologist

> "The app is secure and contains all the features I need to do my invoics and my financial reports."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7138786)

E

Eren Ç.

Architectural specialist

> "sometimes reloading too slow when you try to refresh. when you clocking in and out bells sings loudly."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7133959)

[View Reviews](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

## User interface

[OnPay](https://www.capterra.com/p/167109/OnPay/)

4.82 (467)

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

4.34 (8,464)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

1099 Preparation

207

Important

401(k) Tracking

150

Important

Access Controls/Permissions

120

Important

OnPay

Top features

34/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment
-   Workflow Automation

[See all features](https://www.capterra.com/p/167109/OnPay/#features)

QuickBooks Online

27/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment
-   Workflow Automation

[See all features](https://www.capterra.com/p/190778/QuickBooks-Online/#features)

### Recognition

OnPay is recognized as a top-rated tool in 4 Capterra Shortlist reports

Best Value PayrollSoftware (2026) 

Best Value PayrollSoftware (2022) 

QuickBooks Online is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

OnPay

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

QuickBooks Online

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

OnPay

-   By OnPay
-   Located in United States
-   Founded in 2007

QuickBooks Online

-   By Intuit
-   Located in United States
-   Founded in 1983

## Popular Comparisons

[OnPay](https://www.capterra.com/p/167109/OnPay/)[4.82 (467)](https://www.capterra.com/p/167109/OnPay/reviews/)

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[OnPay](https://www.capterra.com/p/167109/OnPay/)[4.82 (467)](https://www.capterra.com/p/167109/OnPay/reviews/)

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[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,464)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

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[OnPay](https://www.capterra.com/p/167109/OnPay/)[4.82 (467)](https://www.capterra.com/p/167109/OnPay/reviews/)

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[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,464)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

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[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,464)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

vs

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[4.37 (2,562)](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/reviews/)

$38/month

Price

$1922/year

4.3

Features

4.3

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/190778-212058/QuickBooks-Online-vs-QuickBooks-Desktop-Pro)

[OnPay](https://www.capterra.com/p/167109/OnPay/)[4.82 (467)](https://www.capterra.com/p/167109/OnPay/reviews/)

vs

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.43 (7,219)](https://www.capterra.com/p/155895/WorkforceNow/reviews/)

$49/month

Price

Contact vendor for pricing

4.7

Features

4.3

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/155895-167109/WorkforceNow-vs-OnPay)

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,464)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

vs

[Sage Intacct](https://www.capterra.com/p/76/Intacct/)[4.28 (687)](https://www.capterra.com/p/76/Intacct/reviews/)

$38/month

Price

Contact vendor for pricing

4.3

Features

4.2

4.2

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/76-190778/Intacct-vs-QuickBooks-Online)

[OnPay](https://www.capterra.com/p/167109/OnPay/)[4.82 (467)](https://www.capterra.com/p/167109/OnPay/reviews/)

vs

[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,964)](https://www.capterra.com/p/116050/Patriot-Software/reviews/)

$49/month

Price

$17/month

4.7

Features

4.7

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/116050-167109/Patriot-Software-vs-OnPay)

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,464)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

vs

[QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[4.44 (1,044)](https://www.capterra.com/p/189398/QuickBooks-Online/reviews/)

$38/month

Price

$235/month

4.3

Features

4.4

4.2

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/189398-190778/QuickBooks-Online-vs-QuickBooks-Online)