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Deel is the all-in-one platform built to hire, manage, and pay teams worldwide. Deel serves more than 35,000 customers, from SMBs to publicly traded companies.
OnPay is for business owners (and their advisors) who want to simplify payroll and HR with intuitive software, expert support, and the very best Quickbooks and Xero integrations.
Overall, the service is excellent, the customer services and the features are amazing, being a digital nomad and having to travel a lot, Deel helps me keep track of my work and clients.
Worst payroll/hr company ever. They won't even contact the unemployment office for me to answer the questionnaire for my unemployment claim.
Their customer service team is very responsive and does their best to solve issues swiftly.
But now the worst part is that they say it should already be in my bank account but it's not and the bank statements don't show the transfer or that they are holding for review.
I like how customer support help me with problems, the were quickly and very friendly with the request. Also I like how easy is to find the assistance.
This platform is bad, they don’t value the employees.
I love to use Deel, The platform is great, and simple to use but complete with all the features that we need. I recommend it to all my colleagues.
Not flexible about compliance(most requests are denied).
Also, we are super thankful for Onpay's support as they are always super friendly and make sure any payroll challenges we have are resolved. Also, we really like the liabilities always balance.
The help chat is useless, the notifications are confusing, the customer service is awful. An employee logged into their app and it had another employees name.
Overall, OnPay is amazing. They have amazing customer service and always take such good care of our client's payroll needs.
The function to upload payroll data comes and disappears right before the payroll and then it takes one day to add it and then again it disappears.
We have been with OnPay for about one year now. The ease of knowing that the deductions, withdrawals, taxes etc does not have to be done by myself, is fabulous.
Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in.
They are very cost effective, one payment for the month that I like and excellent customer service, there is always somebody answering your call and they all are very knowledgeable.
As of right now I have yet to find a feature that my company needs that on pay dues not have.
Speaker 1: Hi, my name is Rilwan. I'm the co-founder and product designer at [inaudible 00:00:06]. Right now it's a team of seven people and on a scale of 1 to 5, I give Deel a 5. Thanks. Before we start using Deel, what we would do would be we'll make a job listing on Indeed then we'll get the person in charge of HR to speak to the person. Because we do a lot of remote work as well. Most of our staff work remotely and they're from different countries so we just have to do everything manually one step by the other and that would be too stressful. So we put a job listing. Once we get the person we're trying to get to the company, then we have to work around, okay, what are the requirements to actually employ somebody from this country? So that's what we ideally used to do before. The main reason would be the fact that with Deel, everything we need is actually in one place. So once we can always, it's easy to operate, it saves us time. And they've already done the grant works already with making payments, incorporating the employee into the system, into the company. Deel just makes everything easier. So that was the reason why we started using them because it saves us a lot of time and it makes the process easier compared to what we used to do before. My [inaudible 00:01:23] was, as a co-founder, I suggested it but the person that incorporated, and I was there as well, was the person in charge of our HR. And it was really simple because it's just to fit in information. Then Deel, it's a platform that's been used to actually make the incorporation easy. So it was really easy. On a scale of 1 to 5, I'd definitely give Deel a 5. Right now with the aftermath of the COVID-19, you've got a lot of people employing with more staffs from different parts of the world and trying to incorporate them into the business can be an issue. But with Deel, if you start off nurse, similar situation with us. What you don't want is having issues then you have to deal with lawyers, you have to deal with accountants trying to do this, when you can just use a platform like Deel that makes everything simple. So that saves you the time, that saves you money in the long run. So the advice would be look at what your business needs right now. You get to the point where you're employing the people from different parts of the world. Deel will be the ideal platform. It's a software for you to actually incorporate into your business. Thanks.
Marsha: Hi, my name is Marsha. I'm an executive director, and I give OnPay four stars. For more reviews, please click the link below. We took a look at QuickBook Payroll, which was pretty awesome. I loved the customer service, it was five star. I loved the platform, it was user-friendly. The only sticking point was the price. So we also took a look at Patriot software, which was more affordable, and the customer service was still pretty good. The only drawback with that service was the fact that their customer service wasn't available after 6:00 PM. And I believe the last one after that, that we looked at, was Gusto. It was more affordable, but we didn't like the customer service because it was more chat and email. And that's a no-no, we need to talk to a live person. We chose OnPay because their trial was a great incentive. Because there are so many payroll platform services out there, and we wanted to make sure that its affordability really matched the services that we needed and we were looking for, which is the customer service. So the customer service started out really great, but it sort of fell down a little bit, as far as some of the representatives weren't familiar with their products and services. But outside of that, we were happy with them. Onboarding was really super easy at OnPay. There was a team from a welcome team member to actually setting up payroll, if we had any questions or anything. It made you feel like more than a teammate, it made you feel like you were working with family, at the beginning. Well, if you're looking for affordability, solid customer service, a great onboarding experience, then I'd say that OnPay would definitely be an option. Another good feature that we liked was their reports for payroll and for filing taxes. That was a really great feature, because you know we have to keep those records and they made that pretty easy.
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