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Intellum Platform vs SmartKarrot: Which is a better fit?

Updated on August 18th, 2024
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Summary
Features in Customer Success
21
50
  • Contact Management
  • Knowledge Base Management
  • Multi-Language
43
Best performer
50
  • Account Management
  • Churn Management
  • Configurable Workflow
User satisfaction
4.6
User reviews15
Ease of use
4.5
Functionality
4.2
Value for money
4.5
Customer support
4.6
4.4
User reviews37
Ease of use
4.2
Functionality
4.3
Value for money
4.4
Customer support
4.8
Price starts from
Yearly subscription
Free version
Free trial
Yearly subscription
Free version
Free trial
Best for

Intellum supports mid-size and enterprise companies with solutions to educate customers, partners, and employees in their products and services, at scale.

SaaS & Enterprises applications. Recurring revenue businesses, customer success, product success, and customer engagement.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
16720
5 screenshots
189459
5 screenshots

Intellum Platform

21/50
  • Account Management
  • Churn Management
  • Configurable Workflow
  • CRM
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customizable Forms
  • Customizable Templates
  • Drag & Drop
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • Health Score
  • Monitoring
  • Multi-Channel Communication
  • NPS of Customers
  • Performance Metrics
  • Real-Time Data
  • Real-Time Notifications
  • Renewal Management
  • Revenue Management
  • Social Media Integration
  • Survey/Poll Management
  • Task Management
  • Widgets
  • Win/Loss Analysis
  • Workflow Management
  • Account Alerts
  • Activity Dashboard
  • Activity Tracking
  • API
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Customer Engagement
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Engagement Tracking
  • Knowledge Base Management
  • Multi-Language
  • Onboarding
  • Reporting/Analytics
  • Reporting & Statistics
  • Surveys & Feedback
  • Third-Party Integrations
  • Usage Tracking/Analytics
See All features
Hide Customer Success Software Features -

SmartKarrot

Top Features
43/50
Show Customer Success Software Features +

Intellum Platform

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SmartKarrot

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Intellum Platform
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SmartKarrot
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Intellum Platform
  • By Intellum
  • Located in United States
  • Founded in 2000
SmartKarrot
  • By SmartKarrot
  • Located in United States
  • Founded in 2018
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