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Healthie vs Teladoc Health: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 1,775 reviews from Telemedicine users.
% Fit
Not enough reviews
Feature ratings
HIPAA Compliant
4.2
Two-Way Audio & Video
2.3
E-Prescribing
3.3
Video Conferencing
2.0
Appointment Scheduling
3.2
% Fit
Not enough reviews
Feature ratings
HIPAA Compliant
3.1
Two-Way Audio & Video
3.1
E-Prescribing
3.1
Video Conferencing
3.0
Appointment Scheduling
2.6
User satisfaction
4.2
User reviews81
Ease of use
4.1
Functionality
4.1
Value for money
4.1
Customer support
4.1
2.4
User reviews83
Ease of use
2.8
Functionality
2.6
Value for money
2.2
Customer support
2.3
Price starts from
--
Not provided by vendor
Free version
Free trial
--
One-time payment
Free version
Free trial
Best for

Healthie’s platform is designed to foster collaboration between clinicians and their clients, making it more than just a back-office tool – it’s a bridge for ongoing care.

Teladoc provides a platform for healthcare professionals across all specialties, including physicians, dermatologists, dietitians, behavioral health, to connect with patients via phone, video, or app.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-1a944ad8-c689-4734-335f-08dc00eea3b5
Dr. Jeanette D
President
5.0

Jeanette: My name is Jeanette. I'm the president of the Wellness Track LLC and I've been using Healthie and would rate it a 5. Prior to Healthie I was using Power Diary. I actually really like Power Diary too. However, it did not have the capability of tracking nutritional metrics or physiological metrics. And in my practice, I needed a EMR that would accommodate that with the client portal so that the clients could track their own metrics, body weight, body fat, height, and their nutrition. Power Diary did not do that, and Healthie fulfilled that need. I chose Healthie because it is an all-in-one platform management system. It allows me to utilize it as a EMR system for electronic medical records. I'm a doctor of physical therapy, personal trainer, and I needed to have a variety of options with my medical documentation. So I needed SOAP notes, I needed to do assessments and Healthie accomplishes that. It also allows me to customize my forms. It gives some templates that I can use for ideas. I can expand on those templates or I can create my forms and assessments from scratch myself. It's a very easy system, kind of a drop-and-drag type system. So that is very user-friendly, so I appreciate that. The other thing is that I can set up packages for my clients and I can bundle their services so that they can buy at a recurring rate for, what I do is three months, six months, and 12 months packages. So it just sets all the billing up automatically for me once I click a few options. It also allows me to do one-on-one appointments or one-time appointments. Clients can schedule their appointments online. And that's really important for me, because if I'm with clients I don't want to miss a call and then miss a person scheduling or a new client seeking services. So Healthie does scheduling, it does SOAP notes or electronic medical records. It does billing, it does packaging. And it really checks a lot of the boxes for me. In addition, it allows me to create programs for clients that are kind of do-it-yourself type programs so people can purchase a program and then I can check in on them through in-app messaging. It allows me to have some freedom because I don't always have to set appointments with clients, but it can encourage them through the messaging system. In addition, Healthie tracks metrics, which is huge. So if I want a client to track their height and their weight and then if they're on a weight loss program and they want to track their metrics weekly for weight management, they can do that themselves. They can also put in all their food choices and clients are able to put in custom meals that they do. Or I can also give feedback into their eating plan. I can look at their macronutrients and be able to identify where they might need to make adjustments. So Healthie really is an all-in-one platform that checks off a lot of boxes for a functional medicine, physical therapy, and nutrition/personal training business I have. It was really easy to get started with Healthie. I was able to download my client list from my previous EMR and then I just asked customers support to help me with uploading it into the Healthie system, which they were able to do. And then the other thing that was really nice is there were plenty of video tutorials so that I could go through the tutorials as an onboarding process. In addition, customer service was very, very good at providing support and checking in with me and they monitored my progress. And even a few months later after I was using it, I think it was about five, six months after using it, they checked in and actually did a one-on-one call with me to find out what were the things that I didn't like about it, what were the things that I was going to offer as suggestions, and then what were the things that I really liked about it. So it was really nice to see a platform seeking my feedback on how to make their system better. But as far as getting started, it was very, very easy and I appreciated that because I was doing it myself. If you would consider Healthie as kind of an all-in-one system, I would highly recommend it. There are other systems out there, but if you are interested in recording metrics with your clients, doing in-app messaging with your clients without incurring text messaging fees, if you want to do HIPAA-compliant video calls with your clients, Healthie accomplishes all of those and more. They offer a client portal, which is free to clients. They're very reasonable with their pricing. They also have an easy onboarding with tutorials so that you can learn how to do it yourself. They have a very responsive customer service team. And anytime I've had a question, they've responded within 24 hours. And then depending on the level of the question I had, they either resolved the issue in 24 hours or up to 72 hours. So they've been very responsive in that manner. I believe they still have a free trial that you can try for 14 days and kind of play around with the system as well. And if you do need an extension on that, I know that sometimes they will extend that free trial because that was me. I was trying to compare multiple platforms and they did extend the free trial for me. So they're very easy to work with, they're very easy to onboard with. And if you have questions, they're more than happy to answer those for you. So as a person trying to get started and look, these are the things that you definitely want to find in a company because it just helps the onboarding process go a lot smoother and a lot easier.

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video-0b598e6f-b137-4bef-a4d7-08dc6003b090
Sarah B
SaaS Reviewer
5.0

Speaker 1: Hi, my name's Sarah. I'm the owner of Moondust Menagerie, and I give Teladoc a five out of five. A lot of times, my job is strenuous. I spend a lot of hours bending over and things like that, so I may acquire a headache. There's times that I have swelling and things like that. I know that I jumped on Teladoc and they immediately wrote me a prescription. It had to do with my blood pressure at the time, they said because of the lack of sleep and I wasn't sleeping well. My medicine was there immediately within like 15 minutes, and I've used them ever since. Teladoc is a company that is there all the time. So it's 24/7. You can use them whenever. There's even been times that I could refill other medicine or even medications that I may not have the money for on hand, but I could definitely just let them know why. I have heartburn or something, and they could immediately prescribe it for me because it just takes seconds, it seems like, and then just have it readily there. The only issue that I've had with Teladoc is the fact that there are prescriptions, certain times they cannot tell me what around me has my prescription, or they'll prescribe me things that they're low on in the area. I don't know if there is some type of notice that they have, but that's about the only thing that I have an issue with, because everything else is taken care of.

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User interface
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1 Video
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1 Video
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5 screenshots
No screenshots provided by vendor

Healthie

Top Features
43/50
  • Compliance Management
  • For Medical Purposes
  • Mobile Alerts
  • Records Management
  • Softphone
  • Surveys & Feedback
  • Virtual Waiting Room
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Client Portal
  • Communication Management
  • Confirmations/Reminders
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Document Management
  • Document Storage
  • Electronic Payments
  • Email Reminders
  • E-Prescribing
  • File Sharing
  • HIPAA Compliant
  • Live Chat
  • Medical Billing
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • One-to-One Messaging
  • Online Forms
  • Payment Processing
  • Practice Management
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing
  • Workflow Management
See All features
Hide Telemedicine Software Features -

Teladoc Health

25/50
Show Telemedicine Software Features +
Healthie
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Teladoc Health
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Healthie
  • By Healthie
  • Located in United States
  • Founded in 2016
Teladoc Health
  • By Teladoc Health
  • Located in United States
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