# Compare Reputation vs SOCi 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Reputation and SOCi based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/167624-173850/Reputation-com-vs-SOCi

---

# Reputation vs SOCi Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ReputationSOCi2/4 selected

[Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.4 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/)

[SOCi](https://www.capterra.com/p/173850/SOCi/)[4.5 (251)](https://www.capterra.com/p/173850/SOCi/reviews/)

[## Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.4 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.5

Customer Service

4.3

Reviews Sentiment

Based on [184 reviews](#user-reviews)

Positive

165

Neutral

9

Negative

10

[## SOCi](https://www.capterra.com/p/173850/SOCi/)[4.5 (251)](https://www.capterra.com/p/173850/SOCi/reviews/)

Starting Price

$30000.00

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.3

Customer Service

4.4

Reviews Sentiment

Based on [251 reviews](#user-reviews)

Positive

224

Neutral

20

Negative

7

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 11,106 reviews from social media management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Not enough reviews

Feature ratings

Post Scheduling

4.2

Social Media Integration

\--

Automated Publishing

4.9

Multi-Account Management

\--

Calendar Management

\--

71%Fit

Not enough reviews

Feature ratings

Post Scheduling

4.2

Social Media Integration

5.0

Automated Publishing

5.0

Multi-Account Management

3.7

Calendar Management

\--

User satisfaction

User satisfaction

4.4

User reviews[184](https://www.capterra.com/p/167624/Reputation-com/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.3

Customer support

4.3

User satisfaction

4.5

User reviews[251](https://www.capterra.com/p/173850/SOCi/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.3

Customer support

4.4

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$30000Other, Not provided by vendor

-   Free version
-   Free trial

Best for

Best for

Designed for multi-location brands looking to build and maintain an online presence by leveraging multi-channel feedback, competitive insights, location-based data, and more.

Best for

SOCi is used by multi-location enterprises, financial services, restaurants, franchises, property management companies, retail businesses, and technology teams.

## User reviews

Pros & cons

ML

Mor L.

Senior Presales Engineer

> "I liked the success of Reputation in collecting and classifying reviews from all platforms, it simplifies for us to focus on knowing customer trends on each platform independently..."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___6648114)

VR

Verified Reviewer

Social Media, Influencer & Community Manager

> "There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion..."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4948710)

BD

Brian D.

Marketing Coordinator

> "I am happy to be able to compare and contrast our various properties on the basis of their number and quality of reviews."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___5069621)

AN

Ana N.

olm

> "only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers"

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4574412)

RU

Randy U.

Regional Marketing & Training Director

> "The product is made keeping up with social media, generating the content, and scheduling posts simple for all the onsite teams and me I train."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___3652843)

FN

Felicia N.

Marketing Director

> "I dont think my day to day operations would flow easily without reputation."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___5044083)

MP

Melissa P.

Owner Loyalty Manager

> "The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4715342)

DE

Don E.

Digital Marketing Director

> "from time to time their access to specific review dashboards gets cancelled. "

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___3299607)

BS

Bryan S.

Director of Customer Relations

> "The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to increased positive..."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4609869)

MP

Melissa P.

Owner Loyalty Manager

> "There is really nothing, I don't like about reputation management."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4715342)

Amanda W.

Vice President of Business Development & Operations

> "We are able to respond using predictive response text that Reputation provides and it is instantly handled through the platform. "

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4608936)

SS

Shannon S.

Director of Digital Marketing

> "The platform often has glitches."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___3327038)

MC

Matthew C.

Digital Marketing Manager

> "It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online..."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___3854678)

HB

Houston B.

Social Specialist

> "Social platform is weaker than competition"

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___3467406)

[View Reviews](https://www.capterra.com/p/167624/Reputation-com/reviews/)

Felix Daniel G.

CEO

> "I really like this platform, I can manage and optimize my search pages, social networks in one place, which is incredibly..."

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___4946151)

VR

Verified Reviewer

Social Media Manager

> "It's clear that Soci wasn't initially designed for the retail industry and that it was absolutely not designed for companies..."

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___3037254)

Ashlee B.

Operations Manager

> "We don't have complaints and have loved how much its increased our social media presence."

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___7055550)

DS

Danielle S.

AVP of Marketing

> "I've had great difficult posting directly from SOCi and typically have to copy and paste the post to the social platform myself..."

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2453603)

ER

Elyse R.

Analyst

> "I’ve used SOCi for several years and overall it has been an easy to use tool with solid data. While they could update this to..."

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___6637516)

WM

Whitney M.

General Manager

> "None at this time. If you are not to concerned with logging in and out of platforms to post to your accounts then it may not be..."

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2462091)

Felix Daniel G.

CEO

> "Since I started using this platform, you can experience a noticeable increase in the efficiency and effectiveness of my..."

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___4946151)

KR

Kayleigh R.

Community assistant

> "There has been a couple of times when I get annoyed by the software just because it needs a couple of updates and/or changes."

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2462088)

VR

Verified Reviewer

Social Media Manager

> "It does allow for easy posting to Twitter/Insta/ and Facebook since it will convert imaging for you."

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___3037254)

DM

Dee M.

Garden Center Manager

> "SOCi is NOT a one-stop shop for social media management. "

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2596957)

BP

Brianna P.

Kennel Assistant

> "I love how you can see people’s activity and the calendar option where you can schedule your posts."

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2404341)

KR

Kayleigh R.

Community assistant

> "I sometimes do not like how the scheduling view works."

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2462088)

LB

Leah B.

Front Office Manager

> "We have a large team of people who respond to reviews so this allows us to all be on the same page."

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2403983)

CP

Courtney P.

Property Manager

> "Sometimes the software is difficult to navigate."

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2411938)

GM

Gianni M.

Marketing and Recruiting Coordinator

> "Out of all the digital marketing software I've used so far, SoCi is the closest to what I would call "perfect.""

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___3194452)

MW

Mark W.

CM

> "a bit clunky getting around."

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2394713)

SS

Samantha S.

Leasing Consultant

> "Being able to plan & schedule our social media content on all domains!"

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2404009)

DM

Dee M.

Garden Center Manager

> "Reporting is unreliable. "

[See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2596957)

[View Reviews](https://www.capterra.com/p/173850/SOCi/reviews/)

## User interface

[Reputation](https://www.capterra.com/p/167624/Reputation-com/)

4.39 (184)

[SOCi](https://www.capterra.com/p/173850/SOCi/)

4.46 (251)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Reputation

Top features

36/39

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Automated Publishing
-   Brand Tracking
-   Calendar Management
-   Campaign Management
-   Collaboration Tools
-   Commenting/Notes
-   Content Management
-   Customer Engagement
-   Customizable Branding
-   Customizable Reports
-   Data Visualization
-   Drag & Drop
-   Engagement Tracking
-   Filtering
-   Generative AI
-   Image Library
-   Keyword Tracking
-   @mentions
-   Multi-Account Management
-   Multi-Campaign
-   Post Scheduling
-   Real-Time Analytics
-   Reporting/Analytics
-   Role-Based Permissions
-   Sentiment Analysis
-   Social Advertising
-   Social Media Integration
-   Social Media Monitoring
-   Social Promotion
-   Tagging
-   Template Management
-   Third-Party Integrations
-   Trend Analysis
-   Workflow Management

[See all features](https://www.capterra.com/p/167624/Reputation-com/#features)

SOCi

34/39

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Automated Publishing
-   Brand Tracking
-   Calendar Management
-   Campaign Management
-   Collaboration Tools
-   Commenting/Notes
-   Content Management
-   Customer Engagement
-   Customizable Branding
-   Customizable Reports
-   Data Visualization
-   Drag & Drop
-   Engagement Tracking
-   Filtering
-   Generative AI
-   Image Library
-   Keyword Tracking
-   @mentions
-   Multi-Account Management
-   Multi-Campaign
-   Post Scheduling
-   Real-Time Analytics
-   Reporting/Analytics
-   Role-Based Permissions
-   Sentiment Analysis
-   Social Advertising
-   Social Media Integration
-   Social Media Monitoring
-   Social Promotion
-   Tagging
-   Template Management
-   Third-Party Integrations
-   Trend Analysis
-   Workflow Management

[See all features](https://www.capterra.com/p/173850/SOCi/#features)

### Recognition

Reputation is recognized as a top-rated tool in 2 Capterra Shortlist reports

SOCi is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

Reputation

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SOCi

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Reputation

-   By Reputation.com
-   Located in United States
-   Founded in

SOCi

-   By SOCi, Inc.
-   Located in United States
-   Founded in 2012

## Popular Comparisons

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4.3

Features

4.5

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Ease of Use

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[View full comparison](https://www.capterra.com/compare/152997-173850/BirdEye-vs-SOCi)

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[SOCi](https://www.capterra.com/p/173850/SOCi/)[4.46 (251)](https://www.capterra.com/p/173850/SOCi/reviews/)

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Features

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Ease of Use

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[View full comparison](https://www.capterra.com/compare/173850-177794/SOCi-vs-rater8)

[Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.39 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/)

vs

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Contact vendor for pricing

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4.3

Features

4.5

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Ease of Use

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[View full comparison](https://www.capterra.com/compare/167624-253516/Reputation-com-vs-SurveyMonkey)

[SOCi](https://www.capterra.com/p/173850/SOCi/)[4.46 (251)](https://www.capterra.com/p/173850/SOCi/reviews/)

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Features

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Contact vendor for pricing

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4.3

Features

4.2

4.5

Ease of Use

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[View full comparison](https://www.capterra.com/compare/121447-167624/Sprout-Social-vs-Reputation-com)

[SOCi](https://www.capterra.com/p/173850/SOCi/)[4.46 (251)](https://www.capterra.com/p/173850/SOCi/reviews/)

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4.3

Features

4.4

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/149054-173850/Brand24-vs-SOCi)

[Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.39 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/)

vs

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Contact vendor for pricing

Price

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Features

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Ease of Use

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Features

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